Best Evolve Workplace Wellbeing Team Podcasts (2025)

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#256: Beyond the Theory: Creating Meaningful Experiences with Sam Stern 30:10

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2d ago30:10

30:10

Sam Stern shares his unique perspective on bridging strategic insights with practical execution. He dives deep into the nuances of translating feedback into internal improvements at LinkedIn, highlighting the value of member voices in shaping user-centric solutions. Sam underscores the importance of emotional memory in customer experience design, e…

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Making work meaningful - simple ways to bring purpose to jobs 23:56

8d ago23:56

23:56

In this edition of the Evolve Workplace Wellbeing Podcast, Professor Sara Connolly from the University of Leicester speaks with Professor Ying Zhou from the University of Surrey, where she is Director of the Future of Work Research Centre. Her research is focused on job quality, occupation and employee wellbeing and in this podcast she shares findi…

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#255: Fans Favorite: Bridging the Human Gap: Navigating B2B Sales Strategies with Jim Rembach 35:03

9d ago35:03

35:03

We deep dive into the interplay between artificial intelligence (AI) and human interaction in B2B sales environments. Our discussion traversed through the significance of forward-thinking, the essence of understanding customer needs, and the pivotal role of differentiation in today’s competitive market. We unravel the nuances of fostering meaningfu…

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#254 Winning Inside to Win Outside: The EX-CX Connection with Francesca Di Meglio 32:07

16d ago32:07

32:07

How do you build customer experience (CX) that truly matters? Start by winning inside—through employee experience (EX). In this episode, Francesca Di Meglio reveals how human connections, trust, and empathy fuel transformation in both HR and CX. It’s a masterclass in real leadership in the age of AI. The Top 3 Key Learnings 1. EX is the foundation …

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#253: Fans favorite: Mastering Digital Transformation with Marcus Köhnlein 30:43

23d ago30:43

30:43

In this episode, we discuss the role of leadership in guiding these transformations and explore how customer experience is evolving in the digital age. About Marcus Köhnlein Partner at Tactical Management Partner at Quarero Marketing Accelerator Partner at Quarero AG Partner at Taskforce Solutions Ltd / 360workx GmbH Resources LinkedIn Top Voice : …

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#252: It’s Not Just Tech: Why People Drive Real Transformation with Bernd Ziethen 21:07

1M ago21:07

21:07

In this episode, we explore the truth behind real transformation with Bernd Ziethen, an experienced CEO, HR consultant, and headhunter. Bernd shares that while technology is advancing fast — especially with AI — true business success depends on leadership, culture, and human connection. He explains that even the best tech tools will fail without st…

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#251: Fans favorite: Mastering the Art of Customer Experience: Insights from the CEO of the CXPA 29:41

1M ago29:41

29:41

Greg Melia emphasizes that empathy and curiosity are the foundation of effective customer experience (CX). He believes that organizations must design systems proactively—through tools like journey mapping and predictive analytics—rather than relying solely on reactive fixes. Melia highlights the importance of understanding customer motivations and …

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#250: Jumpstart Your Workplace Culture 22:33

1M ago22:33

22:33

What does it take to create a workplace where people thrive, expectations are high, and trust is real? In this episode, Eric Stone shares practical advice from his book Jumpstart Your Workplace Culture. From leadership values to employee development, you’ll walk away with powerful tools to transform your organization. The Top 3 Key Learnings 1. Cul…

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The changing location of work and how it influences workplace wellbeing 29:45

2M ago29:45

29:45

In this podcast Dr Helen Fitzhugh of the Evolve team speaks with Prof Alan Felstead, Emeritus Professor of the Welsh Institute of Social and Economic Research Methods and Data (WISERD) at Cardiff University. Alan offers insight into the changing location of work (remote, hybrid and more) and job quality. He draws on personal stories and almost 40 y…

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#249: Fans favorite: Leading a Human-Centric Digital Transformation 29:20

2M ago29:20

29:20

In this episode, we deep dive into what digital transformation truly means. Roy emphasizes that it’s not just about technology; it’s about reimagining both the work and the ways of working to produce a customer-centric business transformation. He shares compelling examples from contact centers and airlines to illustrate how digital tools can be ena…

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The Customer Experience World Games 2025 with Tom DeWitt 10:04

2M ago10:04

10:04

The CX Goalkeeper Podcast joins the Customer Experience World Games 2025. With the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2025. These are brief interviews that share the experiences of outstanding individuals who help charities improve. Customer Experience professionals worldwide come together to s…

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Evolving Personalization: The Secrets to Staying Ahead in CX 22:53

2M ago22:53

22:53

In collaboration with CCW Europe Summit 2025: CCW Europe Summit 2025 unites CX pioneers to solve today’s challenges and shape tomorrow’s solutions. Dive into next-gen AI, journey redesign, and customer-centric growth with leaders from Google, Nestlé, Ryanair, and more. Spot are limited! Join the event join the movement: Use the discount code CXGOAL…

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Fan Favorite: Recalibrating Leadership for the Infinite Game 32:16

2M ago32:16

32:16

In collaboration with CCW Europe Summit 2025: CCW Europe Summit 2025 unites CX pioneers to solve today’s challenges and shape tomorrow’s solutions. Dive into next-gen AI, journey redesign, and customer-centric growth with leaders from Google, Nestlé, Ryanair, and more. Spot are limited! Join the event join the movement: Use the discount code CXGOAL…

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The Customer Experience World Games 2025 with Michael Brandt 8:16

2M ago8:16

8:16

The CX Goalkeeper Podcast joins the Customer Experience World Games 2025. With the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2025. These are brief interviews that share the experiences of outstanding individuals who help charities improve. Customer Experience professionals worldwide come together to s…

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Aha! Moments That Change Everything 20:56

2M ago20:56

20:56

In collaboration with CCW Europe Summit 2025: CCW Europe Summit 2025 unites CX pioneers to solve today’s challenges and shape tomorrow’s solutions. Dive into next-gen AI, journey redesign, and customer-centric growth with leaders from Google, Nestlé, Ryanair, and more. Spot are limited! Join the event join the movement: Use the discount code CXGOAL…

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The Customer Experience World Games 2025 with Thulani Ncube 9:28

3M ago9:28

9:28

The CX Goalkeeper Podcast joins the Customer Experience World Games 2025. With the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2025. These are brief interviews that share the experiences of outstanding individuals who help charities improve. Customer Experience professionals worldwide come together to s…

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Revisited: Unleashing the Power of Experience Management 32:08

3M ago32:08

32:08

In collaboration with CCW Europe Summit 2025 CCW Europe Summit 2025 unites CX pioneers to solve today’s challenges and shape tomorrow’s solutions. Dive into next-gen AI, journey redesign, and customer-centric growth with leaders from Google, Nestlé, Ryanair, and more. Spot are limited! Join the event join the movement: Use the discount code CXGOALK…

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The Customer Experience World Games 2025 with Neal Topf 9:40

3M ago9:40

9:40

The CX Goalkeeper Podcast joins the Customer Experience World Games 2025. With the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2025. These are brief interviews that share the experiences of outstanding individuals who help charities improve. Customer Experience professionals worldwide come together to s…

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Governance for CX Success: Uniting Teams and Tech for Seamless Collaboration 20:56

3M ago20:56

20:56

In collaboration with CCW Europe Summit 2025: CCW Europe Summit 2025 unites CX pioneers to solve today’s challenges and shape tomorrow’s solutions. Dive into next-gen AI, journey redesign, and customer-centric growth with leaders from Google, Nestlé, Ryanair, and more. Spot are limited! Join the event join the movement: Use the discount code CXGOAL…

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Fostering a culture of trust and proactivity for wellbeing in SMEs 30:14

3M ago30:14

30:14

In this edition of the Evolve Workplace Wellbeing podcast, Dr Helen Fitzhugh from the University of East Anglia is in conversation with Nigel Lloyd, a Senior Research Fellow within the National Institute of Health Research (NIHR) funded Public Health Intervention Responsiveness Studies Team (PHIRST) at the University of Hertfordshire. Nigel has bee…

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The Future of Aged Care: How Ohana is Changing Home Healthcare 31:53

3M ago31:53

31:53

This episode is a powerful conversation with Peter Nicholson about transforming home healthcare through Ohana. Discover how his personal mission and professional background are creating real change in aged care, training caregivers with purpose, and helping older adults live with dignity. About the Guest Peter Nicholson is Managing Director of ALTK…

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Revisited: Never Lose an Employee Again with Joey Coleman 34:48

3M ago34:48

34:48

We are revisiting one of the most downloaded episodes of the CX Goalkeeper Podcast; we were joined by Joey Coleman, an expert in customer experience and the author of "Never Lose an Employee Again." This insightful discussion peeled back the layers of employee experience, its impact on customer experience, and how businesses can excel in both. Top …

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YOU ARE THE BOSS: BECOME THE MANAGER YOU WANT TO BE 21:18

4M ago21:18

21:18

Are you truly the leader you want to be—or just reacting under pressure? In this powerful episode, Sabina Nawaz shares hard-earned insights from decades of coaching CEOs and writing her new book, You Are the Boss. Discover how to navigate leadership challenges and lead with intention, clarity, and care. About the Guest Sabina Nawaz is an elite exec…

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Energizing Teams, Delighting Customers: Stacy Sherman on Doing CX Right 22:32

4M ago22:32

22:32

In this compelling episode of the CX Goalkeeper Podcast, Gregorio Uglioni invites Stacy Sherman to delve into the heart of customer experience (CX) and leadership. Known for her mantra of “Doing CX Right,” Stacy shares her journey, emphasizing the human aspect of businesses and the crucial role of leadership in fostering a culture of engagement and…

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The Evolve toolkit: the story so far... 15:57

4M ago15:57

15:57

In this shorter podcast to mark Evolve's third anniversary, Prof Sara Connolly turns the tables on regular Evolve Podcast host Dr Helen Fitzhugh, getting her to answer our usual questions: we find out what led her to the team and what she is working on for Evolve's next steps. May 2025 (only) office hours with Dr Helen Fitzhugh: Book time with Hele…

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Workforce Management in the Digital Age 23:44

4M ago23:44

23:44

This episode is a goldmine for leaders, CX professionals, and anyone working in contact centers. Irina Hollatz, workforce management (WFM) expert and podcast host of “WFM Unfiltered,” shares powerful insights on how workforce management impacts customer satisfaction, how AI can support—not replace—humans, and why empathy and process are key to digi…

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Best Of: Simplification at the Core: Lou Carbone on Refining Business Strategies 28:29

4M ago28:29

28:29

In the ever-evolving customer experience landscape (CX), the CX Goalkeeper Podcast stands out by bringing thought leaders and industry pioneers to discuss the future of customer engagement and leadership. This "best of" is no exception, featuring an insightful conversation with Lou Carbone, a trailblazer in experience management and the founder of …

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The CX Leadership Blueprint: Build It Right from Day One 27:42

5M ago27:42

27:42

In Episode 233 of the CX Goalkeeper Podcast, host Gregorio Uglioni speaks with Sarah Caminiti, Head of Customer Service in the US at Acam and the host of the Epical Growth podcast. This episode dives deep into foundational leadership and how it shapes strong CX teams and business results. Sarah shares powerful, real-life insights on building empowe…

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The Disney Magic: Lessons Every Business Can Use Today 28:39

5M ago28:39

28:39

Released date: April 2025 Episode Number: 233 Name of the guest: Vance Morris Why You Can't-Miss This Episode In this magical episode, Vance Morris shares powerful customer experience strategies straight from the Disney playbook. As a former Disney cast member and a business owner who successfully adapted these strategies into non-glamorous industr…

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The Way of Working Changed: Building Human-Centered Companies 28:31

5M ago28:31

28:31

In this inspiring episode of the CX Goalkeeper Podcast, Luke Jamieson shares his bold vision for the future of work, customer experience, and employee engagement. From human-centered organizations to the power of authenticity and observability in CX, Luke’s energy, ideas, and real-life stories will challenge the way you think about leadership, work…

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The AI-Powered Data Revolution: What Leaders Need to Know 23:09

5M ago23:09

23:09

Discover how to harness AI and cloud technology to revolutionize your data strategy. Aravind Nuthalapati explains how businesses can leverage AI-driven insights, overcome cloud migration challenges, and position themselves for competitive success. About the Guest Aravind is a Cloud Technology Leader specializing in big data and cloud technologies, …

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The REAL Top CX Predictions for 2025 22:52

5M ago22:52

22:52

In this engaging episode of the CX Goalkeeper Podcast, I sit down with Peter Ryan, a leading voice in customer experience (CX) and BPO strategy, to explore the key CX predictions for 2025. From Agent AI to market consolidation and real-time voice translation, Peter unpacks trends that are reshaping how companies deliver customer service and drive b…

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Best Of: Pioneering CX Leadership: Karl Sharicz's Journey 34:04

6M ago34:04

34:04

In this inspiring episode of the CX Goalkeeper Podcast, we're excited to feature Karl Sharicz, a luminary in the field of customer experience (CX). Karl's vast expertise spans various facets of CX, including transformation, leadership, and strategy. Join us as we delve into his extraordinary career journey, unpacking lessons that redefine what it m…

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Issues in workplace wellbeing – continuity and change 30:11

6M ago30:11

30:11

In this episode, Dr Helen Fitzhugh of the University of East Anglia speaks with Michael Whitmore, Research Leader at RAND Europe, specialising in health, work and wellbeing. RAND Europe is a not-for-profit research organization and Michael's team were involved in the programme of research that led us to establish the Evolve Workplace Wellbeing tool…

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Highlight: Leading with Data and Harnessing AI with Jim Iyoob 33:17

6M ago33:17

33:17

Fantastic replay! Your host, Greg, engages in a fascinating conversation with Jim Iyoob, a visionary in customer experience and AI integration. Discover how artificial intelligence and data-driven strategies are revolutionizing the customer service industry and what this means for the future of businesses. About Our Guest: Jim Iyoob, the Chief Cust…

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Transforming Digital Insurance Space with CX 24:50

6M ago24:50

24:50

In this episode of the CX Goalkeeper Podcast, I had the pleasure of speaking with Rajesh Sankaran, a seasoned insurance industry expert. We discussed how customer experience (CX) is reshaping digital insurance, the challenges of balancing the human touch with technology, and why emotional value is key to customer loyalty. Rajesh shared valuable ins…

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Highlight - Uplifting Eastern Bank: Human Centred Transformation with Rich Dorfman 32:17

6M ago32:17

32:17

With Rich Dorfman, a seasoned CX professional from Eastern Bank, we discover the strategies and principles that drive successful customer experience in the banking industry. Learn how Eastern Bank leverages customer feedback and employee engagement to enhance its service and build a sustainable, profitable organization. Key Highlights: Rich Dorfman…

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Innovate or Die: Why Proactive Service is Key to Lasting Success 26:56

7M ago26:56

26:56

In this episode of the CX Goalkeeper Podcast, Valerie Peck shares her insights on why proactive service is key to long-term business success. We explore the power of innovation, the role of data in anticipating customer needs, and why reactive customer experience strategies are no longer enough. This episode is a must-listen if you want to stay ahe…

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HIGHLIGHT: Strategy for Sustainable Growth 21:34

7M ago21:34

21:34

Unlock the secrets to sustainable growth and transformative leadership with Monika Schulze on the CX Goalkeeper Podcast. This is one outstanding REPLAY of the top episodes! This episode dives into curiosity-driven innovation, strategic partnerships, and the art of leadership across cultures. Monika Schulze, a luminary in strategic marketing, shares…

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Creating Workplaces Where People Thrive: A New Approach to Wellbeing 40:10

7M ago40:10

40:10

Workplace wellbeing is more than just a buzzword—it’s a game-changer. In this episode, Craig Fearn, a leading expert in workplace wellbeing, shares powerful insights on how organizations can create environments where employees thrive. From understanding the true meaning of wellbeing to shaping a positive workplace culture, this episode is packed wi…

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Line management matters - so ease the squeeze 31:33

7M ago31:33

31:33

In this episode of our regular Evolve podcast, Professor Sara Connolly of the University of Leicester speaks with Dr Zofia Bajorek - Senior Research Fellow at the Institute for Employment Studies - about the importance of line management. Zofia talks about her recently released book on line management and how it was inspired not only by all the pro…

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HIGHLIGHT: Charting the Future: AI, Culture, and Leadership in Customer Service 30:40

7M ago30:40

30:40

Join us on the CX Goalkeeper Podcast for the replay of a captivating conversation with Jeremy Watkin, a seasoned expert in customer support and experience from Number Barn. In this episode, we explore the transformation of contact centers, the integration of technology in customer service, and the importance of human connections in enhancing custom…

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PIVOTING STRATEGIES FOR TOUGH CUSTOMERS & TOUGH EMPLOYEES 30:09

8M ago30:09

30:09

Why You Can't-Miss This Episode In this captivating episode, Marilyn Suttle shares practical strategies for dealing with tough customers and employees while creating a work environment where everyone thrives. From her groundbreaking book, Who's Your Gladys?, to her personal journey, Marilyn delivers actionable insights that redefine how leaders, te…

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REPLAY: Humanizing Customer Service with Alex Mead 19:51

8M ago19:51

19:51

Welcome to the "BEST OF" episodes of the CX Goalkeeper Podcast. In this replay, we're thrilled to have Alex Mead, a trailblazer in the CX field, share his invaluable insights. Get ready to uncover the essence of genuine customer service and leadership in CX. About This Episode: Alex Mead, a renowned CX expert, brings his profound expertise and uniq…

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THE CENTER OF EXPERIENCE: A BLUEPRINT FOR CREATING THE EXPERIENCE-LED ENTERPRISE 28:30

8M ago28:30

28:30

Why You Can't Miss This Episode In this compelling episode of the CX Goalkeeper Podcast, Greg Kihlström shares groundbreaking insights into how businesses can become experience-led enterprises. With real-world examples and a focus on innovation, Greg discusses digital transformation, agile methodologies, and the pivotal role of customer and employe…

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CX IS ALIVE AND THRIVING: BUSTING MYTHS AND 2025 PREDICTIONS 22:31

8M ago22:31

22:31

In this special episode of the CX Goalkeeper Podcast, Gregorio Uglioni sits down with three passionate CX experts to discuss the future of customer experience. Together, they uncover the most important trends for 2025, share insights about employee and customer experiences, and reveal golden nuggets of wisdom learned from 2024. If you're curious ab…

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MACHINE CUSTOMERS ARE COMING 31:41

8M ago31:41

31:41

Why You Can't-Miss This Episode Dive into the fascinating future of customer interactions as Sirte Pihlaja discusses the rise of machine customers and digital assistants. Discover how this emerging technology will revolutionize customer experiences, reshape industries, and create a new era of business opportunities. This episode is your guide if yo…

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THE CUSTOMER CULTURE IMPERATIVE 27:09

9M ago27:09

27:09

Why You Can't-Miss This Episode In this episode of the CX Goalkeeper Podcast, Gregorio sits down with Dr. Chris Brown, co-author of The Customer Culture Imperative: A Leader’s Guide to Driving Superior Performance. They explore the seven disciplines of customer-centricity, the critical role of foresight, and practical ways to embed customer culture…

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GETTING THINGS DONE RIGHT: STRATEGIES & PRACTICAL TIPS 29:47

9M ago29:47

29:47

Why You Can't Miss This Episode This episode dives deep into practical strategies for getting things done right, balancing the needs of customers, employees, and businesses. Michelle Spaul, a seasoned CX consultant, shares actionable tips to ensure sustainable success in customer experience while maintaining empathy and integrity. Learn how to elev…

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Skills for resilience - for individuals and organisations 32:23

9M ago32:23

32:23

In this podcast, Professor Kevin Daniels speaks with Chris Tamdjidi, MD and business development director of Awaris, a multinational company that aims to strengthen the mental, emotional, and collaborative capabilities of people in companies. Kevin and Chris discuss how to cultivate resilient habits at individual and organisational level, drawing o…