Best Digital Field Service Tools Podcasts (2025)

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How AI Is Reshaping Patent Strategy and Portfolio Management - with Shandon Quinn of Clarivate 22:19

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1h ago22:19

22:19

Today’s guest is Shandon Quinn, Vice President of Patent Intelligence, Search and Analytics at Clarivate. Quinn joins Emerj Editorial Director Matthew DeMello to examine how AI-powered workflows are helping IP leaders deliver strategic impact, smarter decision-making, and tangible results for data-centric enterprises. Shandon also shares proven cha…

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Achieving Personalization and Compliance in Med Tech Solutions - with Faithe Toomy of Insulet 22:53

4h ago22:53

22:53

Today’s guest is Faithe Toomy, Director of Voice of the Customer and Insights at Insulet. Insulet is a medical device company specializing in wearable drug delivery systems for diabetes care, combining engineering, clinical research, and digital health capabilities to develop automated therapeutic solutions. Faithe joins Emerj Editorial Director Ma…

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Human Compatible AI and AGI Risks - with Stuart Russell of the University of California 1:03:19

3d ago1:03:19

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In this special weekend edition of the ‘AI in Business’ podcast’s AI Futures series, Emerj CEO and Head of Research Daniel Faggella speaks with Stuart Russell, Distinguished Professor of Computational Precision Health and Computer Science at the University of California and President of the International Association for Safe & Ethical AI. Widely co…

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Lessons from Running Massive Online Degrees at Scale - with Aaron Demory of Fearlus 27:53

7d ago27:53

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Today’s guest is Aaron Demory, Senior Partner at Fearlus and Chief of Information Technology and Security at the FDIC. Aaron joins Emerj Editorial Director Matt DeMello on today’s show to explore how organizations can safeguard institutional memory, align data strategy with cultural goals, and rethink success in the age of AI. With experience spann…

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Scaling Global Trade with AI Powered Tools for SMBs - with Kuo Zhang of Alibaba.com 28:49

12d ago28:49

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Global sourcing has long been a barrier for small and medium-sized businesses (SMBs). Language differences, compliance challenges, logistics hurdles, and trust issues can overwhelm even the most determined entrepreneurs. In this episode of the AI in Business podcast, Kuo Zhang, President of Alibaba.com, shares how new technologies—including Alibaba…

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Reducing Errors and Improving Compliance in Global Oncology Programs - with Anthony Mikulaschek at IQVIA Technologies 32:09

14d ago32:09

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Clinical trials are growing more complex, and nowhere is that more evident than in oncology and obesity research. As sponsors push for reliable, real-time patient data, the role of electronic clinical outcome assessments (eCOAs) has never been more critical. These tools determine not only how patients report on their quality of life but also how sp…

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DigitalituM Podcast Episode 23 - Ben Bleiman - Modocs.AI - Capturing Tribal Knowledge with Voice-to-SOP 28:55

17d ago28:55

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Send us a text Episode Summary Ben Bleiman—electrical engineer turned innovation leader—walks us through his journey from Bose (automotive audio tuning) to IBM (7–10 nm semiconductors) and Crane Currency (micro-optics on the $100 note), where years in R&D and production quality led him to MODocs.ai. We dig into why documentation is painful, how tri…

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From Manual Reports to Generative and Agentic AI Automation in Finance - with Pavlé Sabic of Moody’s 28:36

19d ago28:36

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In this episode, Pavlé Sabic, Senior Director in Generative AI Solutions and Strategy at Moody’s, joins Emerj Editorial Director Matthew DeMello to discuss how agentic AI is redefining workflows in financial institutions. Pavlé explains why large enterprises are turning to AI-driven automation to overcome persistent challenges — from fragmented dat…

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Why Human Oversight and Management Will Still Matter in AI-Driven Pharma Operations - with Yunke Xiang of Sanofi 20:45

21d ago20:45

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In this episode of the AI in Business podcast, host and Emerj Editorial Director Matthew DeMello speaks with Yunke Xiang, Global Head of Data Science for Manufacturing, Supply Chain, and Quality at Sanofi. Together, they examine how generative AI and reasoning models are evolving from simple automation to high-impact copilots across pharmaceutical …

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DigitalituM Podcast Episode 22 - Mark Eferdinger - Card Monroe - Cutting Through the Digital Fog: Custom Automation & Digital Twins with Card Monroe 42:56

22d ago42:56

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Send us a text In this episode, I sit down with my longtime friend and partner, Mark Eferdinger (Sales, Card Monroe Automation). We discuss the very real pressures U.S. manufacturers face—labor shortages, reshoring, tariffs, and the need to automate more quickly—and how a hands-on, customer-driven approach outperforms one-size-fits-all “modularity”…

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The Future of Customer Experience in Financial Services with Agentic AI - with Abhii Parakh of Prudential Financial 26:09

25d ago26:09

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The ‘AI in Business’ podcast connects enterprise leaders with the best insights on how AI is driving measurable impact across regulated industries. In this episode, we highlight Prudential Financial’s perspective on scaling AI in customer experience, an area facing both significant opportunity and unique regulatory challenges. By featuring Abhii Pa…

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Aligning Innovation with Oversight in AI Governance for Data Teams - with Shane Wiggins of OneTrust 23:45

25d ago23:45

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As AI adoption accelerates in financial services, governance leaders face the challenge of keeping oversight processes aligned with innovation. OneTrust provides data governance and risk management tools, serving over 14,000 customers worldwide across privacy, security, third-party, and AI domains. Traditional data governance models, often designed…

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Predicting System Failures with AI in Banking - with Dale Skeen of Vitria Technology 24:56

26d ago24:56

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Banks face some of the highest stakes when it comes to IT reliability. Even small disruptions can ripple into regulatory exposure, reputational harm, and major financial losses. Yet many financial institutions still rely on reactive monitoring systems that chase alerts without addressing the root causes of outages. On today’s episode of the ‘AI in …

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Balancing Trade-Offs in Hybrid Cloud and the Infrastructure behind Scalable AI - with Jason Hardy of Hitachi Vantara 25:36

26d ago25:36

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As enterprises scale their AI initiatives, leaders face mounting challenges in balancing compute demands, sustainability goals, and hybrid cloud strategies. Many organizations rush to secure GPUs and cloud resources without accounting for hidden costs, data bottlenecks, and sustainability trade-offs. In this episode of the AI in Business podcast, E…

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Data Pipelines that Support Globalized Education and Training Programs - with Norma Scagnoli of the Illinois Institute of Technology 32:50

27d ago32:50

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As universities and enterprises both turn to large-scale digital learning, the challenges of scaling education look remarkably similar across sectors. From managing data pipelines to ensuring learners feel a sense of connection, success depends on more than just technology. In this Pure Storage-sponsored episode of the ‘AI in Business’ podcast from…

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Turning CPG Complexity into Real-Time Decisions with AI - with Henrique Wakil Moyses of Crisp 26:30

27d ago26:30

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The consumer goods and retail industries face an overwhelming challenge: too much fragmented data and too little clarity. From mismatched retailer reports to legacy systems that can’t keep up with today’s SKU volumes, many organizations find themselves bogged down in “data indigestion” instead of actionable insights. Today’s guest is Henrique Wakil…

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Unlocking Infrastructure as the Engine of Transformation – with Deborah Golden from Deloitte 38:46

28d ago38:46

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What if the real AI revolution isn’t in the models — but in the reimagined systems beneath them? In this episode, Deborah Golden, U.S. Chief Innovation Officer at Deloitte, joins Emerj CEO and Head of Research Daniel Faggella to rethink what powers (or derails) AI at scale. The conversation challenges conventional wisdom – proposing that the future…

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How Financial Institutions Can Prepare for the Future of Fraud with Responsible AI Deployments - with JoAnn Stonier of Mastercard 29:22

28d ago29:22

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As AI capabilities evolve, financial institutions face pressure to balance innovation with security, trust, and regulatory compliance. From fraud prevention to customer experience, deterministic AI applications continue to form the backbone of financial services—even as new technologies like generative and agentic AI emerge. In this episode, JoAnn …

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12. Appraisals vs Valuations | Data-Driven Property Assessment | Rachel Elliot (McGees) 16:05

29d ago16:05

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The guest of today’s podcast is Rachel Elliot, Head of Advisory at McGees in Adelaide and career valuer with 35 years of experience. She joins Rob Turnbull to explore how real estate agents can deliver more credible and defensible appraisals by learning from the valuation industry. Rachel shares expert insights on selecting quality comparable sales…

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Balancing Efficiency and Trust in Field Service Operations - with Eric Rivas of Electrolux 23:45

1M ago23:45

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In today’s high-volume service environments, the smallest misstep can erode both efficiency and customer trust. In this episode, Eric Rivas, Director for Service Repair at Electrolux, joins Emerj Editorial Director Matthew DeMello to share how frontline data and technician expertise can be better captured, organized, and applied to deliver consiste…

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DigitalituM Podcast Episode 21 - Karen Escobedo - Tri-Sphyre - From Accounting to Automation: Dredge Simulators, Drives & Women in Manufacturing 28:53

1M ago28:53

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Send us a text From Accounting to Automation: Dredge Simulators, Drives & Women in Manufacturing with Karen Escobedo (Tri-Sphyre) Episode Summary Karen Escobedo shares her unconventional path from accounting student and fresh MBA grad to business development in industrial automation. We explore Tri-Sphyre’s work in PLC/HMI/drive integration, their …

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Why System Integrators Are Key to AI Success - with Pallab Deb of Google 44:36

1M ago44:36

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In this episode of the AI in Business podcast, Pallab Deb, Managing Director in SI & Industry GTM Partnerships at Google, joins Emerj CEO Daniel Faggella to discuss how AI infrastructure has evolved into a platform-centric foundation for enterprise transformation. Pallab explains why the modern AI stack extends beyond compute and storage to include…

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How Data Ownership Drives Trustworthy AI Models - with Joe Lang of Comfort Systems 16:39

1M ago16:39

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Joe Lang, Vice President of Service Technology and Innovation at Comfort Systems USA, joins the AI in Business podcast to discuss why a clear data strategy must come before investing in storage infrastructure for AI adoption. Joe outlines the risks of assuming that cloud providers or storage solutions alone will produce reliable intelligence, and w…

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GenAI, Trust and Talent in Modern Loss-Prevention - with Joe Troy of Amazon 15:30

1M ago15:30

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AI-powered video intelligence is transforming the retail environment from one of surveillance to one of support. In this episode, Joe Troy, Senior Manager of Site Risk at Amazon, shares how generative AI is helping organizations not only reduce shrink and detect fraud, but also foster transparency, trust, and operational efficiency across frontline…

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Driving Growth Across Africa: Instacom’s Expansion Story 32:14

1M ago32:14

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Instacom is stepping onto the continental stage. In this episode, we sit down with Bradley Anderson, Instacom’s Sales Manager for Africa, to discuss our expansion beyond South Africa and into new African markets. Bradley shares insights into the opportunities that make Africa such an exciting frontier for Instacom, the challenges of adapting to div…

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Operationalizing Portfolio Decisions at Speed and Scale - with Madhav Madaboosi of bp 25:22

1M ago25:22

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Today’s guest is Madhav Madaboosi, who is with bp. Madhav Madaboosi leads a global Digital Transformation Team in Future Midstream and Strategy at bp, where he is involved in leading initiatives spanning supply chain, logistics, energy movement, and customer-facing operations. With over two decades of experience in AI, advanced analytics, strategy,…

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Turning Legacy Service Contracts into First Time Fix Wins - with Joe Lang of Comfort Systems 25:09

1M ago25:09

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Today’s guest is Joe Lang, Vice President of Service Technology and Innovation at Comfort Systems USA — a leading national provider of mechanical, electrical, and plumbing building systems services, with more than 45 operating companies across 170+ locations. Joe shares insights on managing data complexity in large field service operations — from t…

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Storage Strategies That Keep GenAI on Budget - with Amit Gupta of Danaher 16:58

1M ago16:58

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Today’s guest is Amit Gupta, Chief Digital Officer, Life Sciences Manufacturing Industry, at Danaher. Amit returns to the program to share the operational playbook behind building enterprise-ready AI infrastructure. While AI headlines tend to focus on models, Amit emphasizes that success begins with what’s underneath — the data. He outlines a four-…

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Inside Instacom’s Sales Branches – Local Solutions for Every Region 27:36

1M ago27:36

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In this episode of the Instacom Podcast, Sales Director Pierre Slabbert takes us inside Instacom’s regional sales branches across South Africa. We explore how these teams deliver truly localised support, respond faster to client needs, and adapt to the unique challenges of both urban and rural environments. From navigating infrastructure difference…

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AI Use Cases Streamlining Commercial Insurance Operations - with Sidharth Ojha of AXA XL 21:16

1M ago21:16

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Today’s guest is Sidharth Ojha, Head of Process Optimization in Data and AI at the AXA XL Global Underwriting Office. AXA XL is the property and casualty and specialty risk division of AXA, serving mid-sized companies and large multinationals across more than 200 countries and territories. In this episode, Sidharth breaks down where insurers are se…

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Moving from Pilot to Profit in Service AI Deployments - with Amit Gupta of Danaher 15:46

2M ago15:46

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In today’s enterprise landscape, many AI initiatives stall before delivering real business value—especially in service operations, where data lives in disconnected systems and frontline speed is critical. For Amit Gupta, Chief Digital Officer, Life Sciences Manufacturing Industry, at Danaher, overcoming these challenges requires a structured, busin…

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Building Trust, Delivering Solutions: Instacom’s Sales Approach 42:32

2M ago42:32

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Sales is not about pushing products, it is about solving real problems. In this episode, Instacom’s Sales Director, Pierre Slabbert, takes us inside the company’s relationship-driven sales approach, where matching the right solution to the right client is the ultimate goal. We explore the unique challenges businesses face in South Africa, from infr…

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Turning AI Vision Into Value in Financial Services - with Kelly Dempski of Turing 17:18

2M ago17:18

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Today’s guest is Kelly Dempski, Head of Solutions for Banking, Financial Services, and Insurance (BFSI) at Turing. Turing is one of the world’s fastest-growing Artificial Intelligence companies, working with the world’s leading AI labs to advance frontier model capabilities and leveraging that work to build real-world AI systems that help businesse…

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Ethical AI Solutions and Their Impact on Life Sciences and Beyond - with Dr. Steffen Hoffmann of Bosch 17:18

2M ago17:18

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Today’s guest is Dr. Steffen Hoffmann, Managing Director of Bosch UK. Dr. Hoffmann joins Emerj Editorial Director Matthew DeMello to explore the strategic deployment of AI across industrial sectors, from manufacturing operations to internal business systems. Dr. Hoffmann shares how AI is helping manufacturers address upstream process variables to r…

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DigitalituM Podcast Episode 20 - Dr.Ing Eike Wolfram Schaeffer- Robotop - Hybrid Selling with 3D Content 44:23

2M ago44:23

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Send us a text DigitalituM Podcast – Episode 20 Guest: Dr.-Ing. Eike Wolfram Schäffer, Co-Founder & CEO of RoboTop Host: Markus Rimmele, Managing Principal of DigitalituM Theme: Hybrid Selling, Digital Tools, and the Future of Manufacturing Sales In this episode of the DigitalituM Podcast – Manufacturing at the Intersection of Digital Transformatio…

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Scaling Growth in Asset Management with AI-Ready Data - with Frank Hattann of Ocorian 24:07

2M ago24:07

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What does it really take to bring AI into the heart of financial services—and why are so many firms still stuck in manual mode? In this episode of the ‘AI in Business’ podcast, Frank Hattann, Chief Commercial Officer at Ocorian, joins Emerj Editorial Director Matthew DeMello to explore how legacy financial institutions can unlock real commercial va…

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Overcoming Compliance Challenges in Legal AI Adoption - with Ryan Anderson at Filevine 26:53

2M ago26:53

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Today’s guest is Ryan Anderson, CEO and Founder of Filevine. Filevine is a cloud-based enterprise legal practice management platform that automates and centralizes workflows—covering case and document management, contract lifecycle, client communication, billing, e-signatures, analytics, and AI‑powered insights. Ryan joins Emerj Editorial Director …

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Enhancing Clinical Workflows and Optimizing Efficiencies - with Patricio La Rosa at Bayer 29:07

2M ago29:07

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Today’s guest is Patricio La Rosa, Head of End-to-End Decision Science in Seed Production Innovation at Bayer Crop Science. Patricio joins the AI in Business podcast to explore how AI is transforming the clinical trial lifecycle, from biomarker discovery to long-term patient engagement. Drawing on his academic expertise, Patricio explains how AI-po…

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The Secret to Instacom’s 24/7 Service: Smart Operations at Scale 24:49

2M ago24:49

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In this episode, we go behind the scenes with Johnny White, Instacom’s Operations Director, to discover what keeps the company running smoothly every single day. From 24/7 support and rapid device deployment to continent-wide logistics and in-house repair centres, Johnny reveals the systems, people, and mindset that enable Instacom to deliver consi…

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Accelerating Retail & CPG Transformation through AI Solutions - with Dwight Hill of Turing and Joe Troy of Amazon 29:48

2M ago29:48

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Today’s guests are Dwight Hill, Head of Retail & Consumer Products at Turing, and Joe Troy, Senior Manager of Site Risk at Amazon. Turing is one of the world’s fastest-growing Artificial Intelligence companies, working with the world’s leading AI labs to advance frontier model capabilities and leveraging that work to build real-world AI systems tha…

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Transforming Manufacturing with AI-Powered 3D Digital Twins and Remote Monitoring - with Rad Desiraju of Microsoft and Mike Geyer of NVIDIA 33:29

2M ago33:29

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For decades, manufacturers have relied on traditional dashboards that often fell short when it came to understanding the complexity of real-time operations. In this episode of the ‘AI in Business’ podcast, Microsoft’s Rad Desiraju and NVIDIA’s Mike Geyer explore how AI-powered 3D digital twins and real-time simulation are transforming the way manuf…

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Building Storage Strategies That Scale with AI Workloads - with Bryan Willett of Lexmark 17:49

2M ago17:49

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Today’s guest is Bryan Willett, Chief Information Security Officer at Lexmark, joining Emerj Senior Editor Matthew DeMello to explore how organizations can navigate the trade-offs between cloud and on-prem AI deployments—balancing speed to market, cost efficiency, and the protection of sensitive data. Bryan also emphasizes the importance of a stron…

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Enhancing Drug Safety with AI and Automation Technologies - with Marie Flanagan of IQVIA 22:12

2M ago22:12

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Today’s guest is Marie Flanagan, Director of Product Management in Digital Projects and Solutions at IQVIA. Marie returns to the program to unpack how AI and automation technologies are transforming drug safety workflows. Together with Emerj Editorial Director Matthew DeMello, she shares how IQVIA uses natural language processing (NLP) built on saf…

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Why 24/7 Support Is a Non-Negotiable in Tech 21:40

2M ago21:40

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In the world of mission-critical operations, downtime is not just inconvenient—it is costly, disruptive, and sometimes dangerous. In this episode of the Instacom Podcast, we pull back the curtain on the heartbeat of our service delivery: the 24/7 Support Centre. Hosted by Roland van der Walt, this conversation with Johnny White—Operations Director …

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DigitalituM Podcast Episode 19 - Holger Schlaps - Steve Forrest - The Future of Manufacturing with AI 1:03:01

2M ago1:03:01

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Send us a text 🎙️ DigitalituM Podcast Episode At the Intersection of Manufacturing and Digital Transformation Topic: The Future of Manufacturing with AI Guests: 👤 Holger Schlaps, Head of R&D at SULZER GmbH 🔗 Connect with Holger on LinkedIn 👤 Steve Forrest, VP of Operations at AutoTool Inc. 🔗 Connect with Steve on LinkedIn 🎧 In this episode, host Ma…

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Building Trusted AI Systems in Financial Services From Strategy to Scale - with Zar Toolan of Edward Jones 27:23

2M ago27:23

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Today’s guest is Zar Toolan, General Partner and Head of Data & AI at Edward Jones, joining Emerj Senior Editor Matthew DeMello to explore how AI can be strategically aligned with corporate goals in financial services. Zar shares his perspective on overcoming barriers to AI adoption, the critical build-versus-buy-versus-partner decisions, and the h…

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How AI Partnerships Make Security a Strategic Advantage - with Bryan Willett of Lexmark 19:20

2M ago19:20

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Today’s guest is Bryan Willett, Chief Information Security Officer. Bryan discusses how organizations can shift security from a reactive compliance task to a strategic advantage by leveraging AI partnerships and transparent communication. He explains how proactive security packages and AI-driven tools streamline vendor due diligence and RFP respons…

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Responsible AI That Scales Across Customer Workflows - with Miranda Jones of Emprise Bank 22:49

2M ago22:49

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Today’s guest is Miranda Jones, SVP of Data & AI Strategy at Emprise Bank. Miranda returns to discuss the evolving reality of responsible AI in the financial services sector. As generative and agentic systems mature, Jones emphasizes the importance of creating safe, low-risk environments where employees can experiment, learn prompt engineering, and…

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South African Solutions, Global Standards: Instacom’s R&D in Action 28:32

2M ago28:32

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Driving Innovation – Inside Instacom’s R&D Approach to Software In this episode, we dive into the engine room of software innovation at Instacom: Research and Development. Product Director Francois du Toit takes us behind the scenes to explore how the R&D team transforms client needs, industry trends, and emerging technologies into powerful softwar…

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Fortinet Accelerate 2025 Recap with Liquid Networks 26:33

3M ago26:33

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In this episode, Kelly Young welcomes Christian Graham of Liquid Networks and LeeAnn Larson from XenTegra to talk about their collaboration and experience at Fortinet Accelerate 2025. The discussion dives into: Christian’s journey toward Fortinet’s FCX certification and preparing for the Ultimate Fabric Challenge at Accelerate. Insights into the Fo…