In the world of mission-critical operations, downtime is not just inconvenient—it is costly, disruptive, and sometimes dangerous. In this episode of the Instacom Podcast, we pull back the curtain on the heartbeat of our service delivery: the 24/7 Support Centre.
Hosted by Roland van der Walt, this conversation with Johnny White—Operations Director at Instacom—dives deep into how our support structure was designed, why it matters, and the people behind it. From resolving after-hours technical issues to coordinating rapid responses for emergency services, Johnny shares how his unique background across security, EMS, and police services helped shape Instacom’s world-class support culture.
We unpack what happens behind every client ticket—from the moment a call or email is logged, to resolution within an hour, and how Instacom’s escalation framework ensures no issue goes unresolved. You will also hear real-life stories where quick support saved lives, prevented losses, and reinforced the trust our clients place in us.
Whether you are a business leader, tech partner, or a future client, this episode offers rare insight into the operational excellence that keeps Instacom and its clients one step ahead, every day, around the clock.