Best Dealership Service Tech Podcasts (2025)

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Open Road on Third-Party Overreach, Five Star Chevrolet on Chevy EV Strategy | Daily Dealer Live 1:00:24

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3d ago1:00:24

1:00:24

Today's show features: Michael Morais, President of Open Road Auto Group Alan Brown, General Manager of Sam Pack's Five Star Chevrolet This episode is brought to you by: Prime Dealer Equity Fund - Prime Dealer Equity Fund is providing a limited number of accredited investors with $100,000 or more the rare opportunity to invest directly into franchi…

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AI in Payments: Game-Changer or Legal Nightmare? | The Truth About AI in Merchant Services | PEP060 9:28

3d ago9:28

9:28

AI in Payments: Innovation, Illusions, and Legal Risk Artificial intelligence is transforming the financial world—and the payments industry is no exception. In this episode of The Payments Experts Podcast, produced by Global Legal Law Firm, we examine both the breakthrough opportunities and critical blind spots AI presents for payment professionals…

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Booms, Busts, and Big Sales: Top Trends Steering Today’s Dealership Buy/Sells | Alan Haig, President of Haig Partners 54:12

4d ago54:12

54:12

Today I’m joined by Alan Haig, President of Haig Partners. We dig into why Stellantis and Nissan are still searching for the bottom, which states are commanding the highest blue sky multiples, the drivers behind Carvana’s first brick-and-mortar win and more. This episode is brought to you by: 1. Lotlinx - Get the best possible market advantage on e…

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Rorhman on Fixing Dirty Data, Wyler on Why CRMs Fail, Pereira on In-House Tech | Daily Dealer Live 1:23:33

5d ago1:23:33

1:23:33

Today's show features: Ryan Rohrman, CEO of Rohrman Auto Group Michael McDonald, Assistant Head Coach of Marketing, Jeff Wyler Automotive Family Carolina Pereira, Marketing & Technology Director at Weston Nissan Volvo` This episode is brought to you by: Prime Dealer Equity Fund - Prime Dealer Equity Fund is providing a limited number of accredited …

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Top 3 Most Important Clauses and Terms For Your ISO Agent Agreement | Contracts Matter! | PEP059 42:20

5d ago42:20

42:20

What’s Really in Your Agent Agreement? Legal Pitfalls Every Payments Professional Should Know In the world of merchant services and electronic payments, contract pitfalls aren’t just inconvenient—they can be career-altering. Agreements that look standard at first glance often include fine print that chips away at residuals, restricts future busines…

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From the Sales Floor to the GM’s Chair: Her $1M Kia Journey (And What It Took) | Lauren WIlson Reeves, General Manager of Wilson Kia 32:08

6d ago32:08

32:08

Today I’m joined by Lauren Wilson Reeves, GM at Wilson Kia. We discuss her path from plastic surgery technician to high-powered GM, the untapped potential of having more women on the sales floor, how her open-door leadership bridges the gap between employees and executives, and more. This episode is brought to you by: 1. Cox Automotive - Omnichanne…

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Spisak on Acquisition Pitfalls, Adragna on Hardest Dealership Roles to Hire | Daily Dealer Live 59:04

7d ago59:04

59:04

Today's show features: David Spisak, President/CEO of Disruptive Growth Solutions, LLC Steven Adragna, General Manager at CDG Recruiting This episode is brought to you by: Prime Dealer Equity Fund - Prime Dealer Equity Fund is providing a limited number of accredited investors with $100,000 or more the rare opportunity to invest directly into franc…

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How Uber for Business Is Helping Dealers Cut Costs Overnight with Christie Wilson 5:19

7d ago5:19

5:19

In this episode, my guest is Christie Wilson from Uber for Business, and we sat down together at Uber’s headquarters in New York City to talk about how Uber is reshaping customer transportation in automotive. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Why “courtesy rides” are no longer just about shuttle…

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Loyalty Isn’t Free — They’ll Still Lie to Get You Here 42:13

7d ago42:13

42:13

The BOOK Flat Rate Life GET IT HERE https://www.amazon.com/dp/B0FK654G57 First we talk about the true cost of loyalty — how giving a shop everything still leaves you with nothing when they’re done using you. Then we dive straight into the interview lies: the fake promises, the sales pitch, and the managers who convince techs to uproot their lives a…

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From Dead Weight to Cash Flow: The Transfer Fix for Aging Cars | Industry Spotlight 37:18

8d ago37:18

37:18

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market.Today, Sam sits down with Trent Waybright, Vice President of Pre-Owned Operations for Kelley Automotive Group, and Patrick Janes, AVP of vAuto Inventory…

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Roland Lynn on Nissan Challenges, Piazza on Maintenance Schedule Mismatch | Daily Dealer Live 56:59

10d ago56:59

56:59

Today's show features: Roland Lynn, Executive General Manager of Dan Davis Nissan, Clay Cooley Nissan Dave Rogers, Fixed Ops Director at Piazza Auto Group This episode is brought to you by: Lotlinx - Get the best possible market advantage on every vehicle transaction. Optimize operations and boost profits using artificial intelligence (AI) and mach…

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Surcharging Situationships: The Dual Pricing Dilemma Merchants Can't Seem to Solve | PEP058 26:12

11d ago26:12

26:12

Dual Pricing Is Exploding—But Most Merchants Are Getting It Wrong If you've noticed more businesses offering different prices for cash versus credit, you're not imagining things. Dual pricing is gaining serious traction among merchants looking to offset rising card processing costs. But behind the growing popularity lies a compliance maze that too …

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"Stop the Churn": How AI Is Predicting (and Preventing) Service Defection | Vishal Vadodaria, CEO of AutoEngage 44:47

11d ago44:47

44:47

Today I’m joined by Vishal Vadodaria, CEO of AutoEngage. We dive into the product obsession Vishal learned under Steve Jobs, why a major public dealer group bet early on his AI tech, how Agentic AI is poised to reshape the future of the car business and much more. This episode is brought to you by: 1. CDK Global - CDK SimplePay is the only payment …

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Jim Elder on Ford's $30K Truck, Plug CEO on EV Tradeins, Pistell on Flat Used Sales | Daily Dealer Live 58:15

12d ago58:15

58:15

Today's show features: Jim Elder, General Manager of The Suburban Collection Jimmy Douglas, CEO of Plug Joe Pistell, Founder of AutoMagicLabs.ai This episode is brought to you by: Lotlinx - Get the best possible market advantage on every vehicle transaction. Optimize operations and boost profits using artificial intelligence (AI) and machine learni…

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"You Don't Know What You Don't Know": The Mindset Shift Behind a $500M Auto Empire | Josh Potts, CEO of Mac Haik Automotive Group 1:03:54

13d ago1:03:54

1:03:54

Today I’m joined by Josh Potts, CEO of Mac Haik Automotive Group. We dive into how living in his car at 17 sparked his journey into auto retail, his rapid rise to GM at one of Houston’s top dealerships, and how he built a $500M empire by balancing accountability with culture — and so much more. This episode is brought to you by: 1. CDK Global - CDK…

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Frankman Motor Company on Call Tracking Tech | Daily Dealer Live 52:28

14d ago52:28

52:28

Today's show features: Cole Frankman, Dealer Principal/Owner of Frankman Motor Company This episode is brought to you by: Lotlinx - Get the best possible market advantage on every vehicle transaction. Optimize operations and boost profits using artificial intelligence (AI) and machine learning. Learn more @ https://lotlinx.com/ Check out Car Dealer…

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What’s Next for Dealers? with Christopher Walsh (CEO Reynolds & Reynolds) 9:12

14d ago9:12

9:12

In this episode, I’m joined by Christopher Walsh, President and Acting CEO at Reynolds and Reynolds — a man who’s spent 38 years inside the walls of one of the automotive industry’s most influential companies. From starting in customer support to now steering the entire ship, Chris has seen every side of the business… and he’s not slowing down. 👉 R…

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The Death of Mentorship and the Short Life of Good Shops 38:15

14d ago38:15

38:15

Flat Rate Life The Book Get it NOW! https://www.amazon.com/Flat-Rate-Life-Mechanic/dp/B0FK654G57/ Mechanic mentorship is disappearing fast in the automotive industry, leaving new techs to figure it out alone. In this episode I talk about why veteran technicians aren’t teaching like they used to, how to spot a bad auto repair shop before you get hir…

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Kramer on Pricing Strategy, Niello on CRM Shift Pt.2, Lindsay CDJR on Stellantis | Daily Dealer Live 57:30

17d ago57:30

57:30

Today's show features: Brian Kramer, EVP, Dealer Growth & Success at Cars Commerce Dennis Gingrich, Sales & Finance Director at The Niello Company Nino Sita, General Manager at Lindsay Chrysler Dodge Jeep Ram This episode is brought to you by: Haig Partners – Public retailers cite it. National media trusts it. Dealers rely on it. The Haig Report® s…

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"Race to the Top": How Dealers are Creating Trust at Scale—and Dominating Automotive Marketplaces | Alex Vetter, CEO of Cars Commerce 28:36

18d ago28:36

28:36

Today I’m joined by Alex Vetter, CEO of Cars Commerce. We unpack why consumers are getting shellshocked in the service lane, reveal the CRM blind spots from retail research to retail shopping behavior, and explore why 95% of car buyers still start their journey on third-party websites—plus much more. This episode is brought to you by: 1. CarNow - T…

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West Herr Auto on Tackling Negative Equity, DataScan CEO on Floorplan Breakdown | Daily Dealer Live 1:00:00

19d ago1:00:00

1:00:00

Today's show features: Matt Lasher, Director of Marketing at West Herr Automotive Group Brian "BK" Koprowski, CEO of DataScan This episode is brought to you by: Haig Partners – Public retailers cite it. National media trusts it. Dealers rely on it. The Haig Report® sets the standard for dealership M&A data and trends in auto retail. Read it at ⁠htt…

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The Dealer Hacking ChatGPT: The Prompt Strategy That Doubled Close Rates | Josh Clinton, General Manager of Cape Coral CDJR 56:23

20d ago56:23

56:23

Today I’m joined by Josh Clinton, GM of Cape Coral CDJR. We dive into how he doubled his close rate using simple AI prompts, the headwinds Stellantis is facing after cutting key models, the evolving role of the salesperson in an AI-driven landscape, and much more. This episode is brought to you by: 1. Lotlinx - Get the best possible market advantag…

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Flat Rate Life Is OUT NOW! Link Below 3:02

20d ago3:02

3:02

https://www.amazon.com/dp/B0FK654G57 Flat Rate Life is live on Amazon. I didn’t write this to be perfect—I wrote it to tell the truth. This book is for every tech who’s been underpaid, burned out, overworked, lied to, and still shows up. It’s not some motivational fluff. It’s what it actually feels like to survive in the bays. If you’ve ever though…

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Grey Mechanic 4:08

21d ago4:08

4:08

book is available NOW! https://www.amazon.com/dp/B0FK654G57 There’s a type of tech they never talk about. Doesn’t post, doesn’t brag, doesn’t suck up. Just shows up, keeps their head down, and sees everything. The one who doesn’t play politics, but knows who’s full of it. The one they underestimate—until they need him. This episode is about that te…

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Classic Cadillac on Hospitality in Service Lane, Benzel-Busch on Luxury Fixed | Daily Dealer Live 56:30

21d ago56:30

56:30

Today's show features: Chuck Turck, Fixed Ops Director at Classic Cadillac and Subaru David Cerqueira, Service Director at Benzel-Busch Motor Car This episode is brought to you by: Haig Partners – Public retailers cite it. National media trusts it. Dealers rely on it. The Haig Report® sets the standard for dealership M&A data and trends in auto ret…

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Secret Revenue Imperative: Cybersecurity for Payment Processing | AJ Global Cybersecurity | PEP057 45:05

21d ago45:05

45:05

Why Cybersecurity Is Now a Revenue Imperative for Payment Processors—and a Lifeline for Merchants Cybersecurity is no longer just an IT issue—it's now a frontline concern for revenue protection, portfolio stability, and merchant survival. In this episode, industry veteran Jon Aronson, who’s been shaping payments since 1994, speaks with Christ Dryde…

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What Most Dealerships Get Wrong About Their Technicians with Marco Zwanenburg 6:19

21d ago6:19

6:19

In this episode, my guest is Marco Zwanenburg, Aftersales Consultant, mentor to technicians, and someone who's spent over 30 years in the service bay trenches—and lived to tell the tale. We sat down live from Uber HQ at Three World Trade Center with Sarah Vantine and a room full of fixed ops pros to talk about a subject that’s hot, a little uncomfo…

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Book Release 5:28

21d ago5:28

5:28

Book is available NOW! https://www.amazon.com/dp/B0FK654G57 The book will be live Tuesday august 5th. After years in the bays and years behind the mic, Flat Rate Life is finally here—and this episode is the raw, unfiltered sendoff. No marketing fluff, no corporate polish—just a pissed-off tech dropping the truth. Support the show Follow the Faceboo…

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Dealer Panel: Successes and Failures of Today’s Automotive GM | Daily Dealer Live 1:14:34

24d ago1:14:34

1:14:34

Today's show features: Jason Graciano, Partner & General Manager of White Plains Honda Kevin Wruck, General Manager of Dahl Hyundai Mazda Subaru La Crosse This episode is brought to you by: Drive For Life Foundation – Join us in making a difference at the 43rd Drive for Life Gala on Thursday, September 25, 2025—celebrating over four decades and $6.…

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Cut Costs, Go Viral: Taverna INFINITI's Repeatable Formula for Dominating Their Local Car Market | Industry Spotlight 33:10

25d ago33:10

33:10

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Matt Hogan, General Manager of Taverna INFINITI North Miami, and Omar Mohammad, CEO of Nomad Content Studio. This episode is …

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Jack Hollis Reveals Life After Toyota, Keffer Auto on New Acquisitions | Daily Dealer Live 59:01

26d ago59:01

59:01

Today's show features: Jack Hollis, Managing Partner of Accrual Equity Partners Jim Keffer, CEO of Keffer Auto Group This episode is brought to you by: Drive For Life Foundation – Join us in making a difference at the 43rd Drive for Life Gala on Thursday, September 25, 2025—celebrating over four decades and $6.3 million raised for impactful causes.…

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“Ego Doesn’t Sell Cars” – 30 Years of Brutal Truths on Leadership & Humility | Jeff Laethem, President of Ray Laethem Buick GMC 40:12

27d ago40:12

40:12

Today I’m joined by Jeff Laethem, President of Ray Laethem Buick GMC. We dig into why "ego doesn't sell cars"—and how Jeff learned that lesson the hard way, why Buick might be on the brink of a major comeback, what made him pull the plug on Stellantis stores in the heart of metro Detroit—and much more. This episode is brought to you by: 1. Cox Auto…

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Manheim on Auction Changes, Easterns on Used Acquisitions, Fox on Tech Blunders | Daily Dealer Live 57:44

28d ago57:44

57:44

Today's show features: Joe Kichler, Senior Vice President, Digital and Supply Chain at Cox Automotive Joel Bassam, President of Easterns Automotive Group Yuriy Demidko, Senior VP / Chief Information Officer at Fox Motors This episode is brought to you by: Drive For Life Foundation – Join us in making a difference at the 43rd Drive for Life Gala on …

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How RevolutionParts Is Changing the Way Dealers Sell Online with Ibrahim Mesbah 7:09

28d ago7:09

7:09

In this episode, my guest is Ibrahim Mesbah, Co-Founder and CEO at RevolutionParts. We caught up at Uber’s NYC headquarters to talk about something most dealerships overlook—the real power sitting inside the parts department. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Ibrahim shares how a casual poker co…

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They Could've Fixed the System. They Branded it Instead. 9:15

28d ago9:15

9:15

My book "Flat Rate Life" order NOW. https://www.amazon.com/dp/B0FK654G57 The truth about this industry—finally in print. Real stories. Real shops. Real techs. No filters. No sponsors. Just what they don’t want you to say out loud. This one’s for every tech who’s sick of watching shop owners turn failure into content. You ever notice how the same pe…

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David Thomas on Japan Tariffs, Gingrich on Tech Stack Shuffle, Safford Brown on F&I | Daily Dealer Live 1:13:38

1M ago1:13:38

1:13:38

Today's show features: David Thomas, Director, Content Marketing at CDK Global Dennis Gingrich, Sales & Finance Director at The Niello Company Jesse Hill, Corporate Director of F&I Operations at Safford Brown Automotive Group This episode is brought to you by: OPENLANE – The world’s best online dealer marketplace for used cars. This August, OPENLAN…

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The Road To 40 Stores Within 10 Years – Proven Frameworks To Scale Effectively | Kyle Coleman, CEO of Coleman Automotive Group 53:58

1M ago53:58

53:58

Today I’m joined by Kyle Coleman, CEO of Coleman Automotive Group. We unpack his bold plan to scale to 40 stores in 10 years, the frameworks driving rapid growth, why investing in top talent is non-negotiable and much more. This episode is brought to you by: 1. Authenticom – DealerVault connects over 12,500 dealerships across 100+ DMS systems, offe…

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This Job Used to Mean Something 10:24

1M ago10:24

10:24

Flat Rate Life The book order it here https://www.amazon.com/dp/B0FK654G57 There was a time when being a mechanic meant something—when the job carried pride, respect, and purpose. But somewhere along the line, that got stripped away. In this episode, I talk about what changed: the loss of identity in the bays, the pressure to just “shut up and prod…

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Reymer on New Class of Auto Leaders, Garcia on Investing in Car Biz Tech | Daily Dealer Live 51:10

1M ago51:10

51:10

Today's show features: Luke Reymer, Student at Automotive Business School of Canada Quin Garcia, Managing Director at Autotech Ventures This episode is brought to you by: OPENLANE – The world’s best online dealer marketplace for used cars. This August, OPENLANE is spinning up an entire month of excitement with DealerFest 2025. The more you buy and …

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The VAMP Revolution: How Visa's New Rules Affect E-commerce | Sound Commerce Joins Us! | PEP056 56:03

1M ago56:03

56:03

Big Changes Ahead: What Visa’s New VAMP Program Means for Merchants. The payments world is bracing for a major shakeup—and many merchants might not be ready for what’s coming. In this eye-opening episode, Matthew Steinbrecher of Sound Commerce (https://sound-commerce.com/) joins us to unpack Visa’s new Visa Acquirer Monitoring Program (VAMP), set t…

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45 Years Running Top Dealerships: Howard Tenenbaum’s Brutal Truths for Today’s Operators | Howard Tenenbaum, President of Keyes Automotive Group 53:37

1M ago53:37

53:37

Today I’m joined by Howard Tenenbaum, President of Keyes Automotive Group. We dive into his 45-year run leading top dealerships, why survivorship bias distorts the industry, how a Tony Award barely cracks his top achievements, why 7 stores keep him busier than 15 ever did and more. This episode is brought to you by: 1. Widewail – Power your reputat…

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Dealerships vs Tesla: Who wins and loses with Alex Lawrence, Don Hall, Michael Oz | Daily Dealer Live 1:02:12

1M ago1:02:12

1:02:12

Today's show features: Alex Lawrence, CEO fo EV Auto Michael Oz, Owner of DriveOz.com Don Hall, President of Virginia Automotive Dealers Association This episode is brought to you by: OPENLANE – The world’s best online dealer marketplace for used cars. This August, OPENLANE is spinning up an entire month of excitement with DealerFest 2025. The more…

1
The 29% Retention Lift: What BG Products Discovered Across 263 Dealerships with Rob Leary 7:00

1M ago7:00

7:00

What if one change in your service process could boost customer retention by 29%? That’s not a hypothetical. That’s what BG Products uncovered, and in this episode, Rob Leary, Director of Sales at BG, joins us to unpack exactly how. We’re coming to you from Uber’s World Headquarters in New York City. Sarah Vantine and I sit down with Rob for a powe…

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Professionalism in a Broken System 20:35

1M ago20:35

20:35

In a trade full of broken pay plans, flat rate pressure, and corner-cutting techs, what does professionalism even mean anymore? This episode of Flat Rate Life goes straight into the bays—where real technicians are still showing up, doing it right, and trying to survive in a system that rewards the wrong things. Whether you're at a dealership, indy …

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Glenn Lundy on Scaling Pitfalls, Swickard Auto’s CEO on Dealership Hospitality | Daily Dealer Live 1:02:23

1M ago1:02:23

1:02:23

Today's show features: Jeff Swickard, CEO of Swickard Group Glenn Lundy, President of 800% Elite Automotive Club This episode is brought to you by: Meet Mia: Your 24/7 AI receptionist who speaks like a human, not a robot. No more "press 1" - just natural conversations for sales, service, and support. She handles everything from car shopping to appo…

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"Customers Calling the Service Dept is a Sign of Failure" — Inside How the Best Dealerships Are Evolving | Industry Spotlight 32:47

1M ago32:47

32:47

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Paul LeBlanc, Service Director at Longo Toyota, and Derek Simonds, Executive VP Automotive at Numa. This episode is brought t…

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@Farzyness on DTC Cars, Bozard on Mobile Service ROI, OPENLANE on Used Market | Daily Dealer Live 1:11:49

1M ago1:11:49

1:11:49

Today's show features: Ed Roberts, COO of Bozard Ford Lincoln Justin Zane, SVP at OPENLANE Farzad Mesbahi, Content Creator, Ex-Tesla This episode is brought to you by: Meet Mia: Your 24/7 AI receptionist who speaks like a human, not a robot. No more "press 1" - just natural conversations for sales, service, and support. She handles everything from …

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The Industry Influencer Circus 10:46

1M ago10:46

10:46

This episode is a full takedown of the fake voices in the industry—YouTubers, TikTok techs, podcast guests, and influencer mascots who pretend they speak for working techs… while cashing in behind the scenes. They don’t turn hours. They don’t fight dispatch. But they’ll gladly sell you a torque wrench they got for free. We let these clowns become t…

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“Innovate Or Evaporate”– How Small Dealer Groups Can Win In Ultra-Competitive Markets | Richard Lupo, Fixed Operations Director at Apple Tree Automotive 41:10

1M ago41:10

41:10

Today I’m joined by Richard Lupo, Fixed Operations Director at Apple Tree Automotive. We dig into why he’s training master techs from the ground up, how streamlining the online service flow drove a 10x jump in appointments, and how Apple Tree goes toe-to-toe with powerhouse neighbors — and more.This episode is brought to you by:1. CDK Global - CDK …

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New Roads Mazda on Profitability Hacks, Koons CEO on Massive Ford Incentives | Daily Dealer Live 54:12

1M ago54:12

54:12

Today's show features: Curtis Biggs, General Manager of New Roads Mazda Alex Perdikis, CEO of Koons Motors, Inc. This episode is brought to you by: Meet Mia: Your 24/7 AI receptionist who speaks like a human, not a robot. No more "press 1" - just natural conversations for sales, service, and support. She handles everything from car shopping to appo…