Best Dealership Service Tech Podcasts (2025)

1
How Bozard Ford Turned Fleet Headaches Into a Profit Center with Ed Roberts and Shawn Concannon 10:17

Play Pause

3h ago10:17

10:17

What if the way you manage your fleet could flip from being a cost center to a profit center? In this episode I’m joined by Shawn Concannon, President of TSD Mobility by Reynolds and Reynolds, and Ed Roberts of Bozard Ford Lincoln. Katrina Ness and Sarah Vantine sat down with them live at the Reynolds and Reynolds Amplify event in Dallas to talk ab…

1
Another Wave Of Techs Leaving 26:38

5h ago26:38

26:38

GET THE BOOK HERE https://www.amazon.com/dp/B0FK654G57 Another wave of techs is walking out and it’s not slowing down. Shops keep scrambling to hire, but nobody’s asking why people are leaving in the first place. In this episode, we break down what’s driving techs out right now: unstable pay plans, broken promises, toxic management, and the burnout…

1
The Hidden Cost of Bad Integrations in Fixed Ops (and How to Solve It) 6:37

22h ago6:37

6:37

In this episode my guests are Ashleigh Norton, VP of Marketing at Blink AI, and Ken Mauldin, Director, Platform Fixed Operations at Snell Motor Companies. Katrina and I sat down with them inside Snell’s stunning Dallas facility to talk about something every dealership wrestles with: how to keep operations efficient without burning out your people o…

1
Career Growth: The Shop Will Pick Your Path if You Don’t 21:50

1d ago21:50

21:50

GET THE BOOK HERE https://www.amazon.com/dp/B0FK654G57 Career growth in the automotive industry isn’t as simple as climbing a ladder. Some techs want hours, some want titles, and some just want out. In this episode, I break down the real paths techs face—from grinding it out as a master tech, to getting trapped in leadership roles, to burning out a…

1
The F&I Mistakes Costing Dealers Repeat Customers with Mickey Quinn 9:00

8d ago9:00

9:00

In this episode my guest is Mickey Quinn, President of Vanguard Dealer Services, joining Sarah Vantine and me at Uber’s headquarters in New York City. Mickey has spent more than 35 years in the F&I space, and he brings a perspective that challenges the way many dealers think about customer loyalty. We talk about how authenticity, sincerity, and emp…

1
How Capital One’s Chat Concierge Is Changing the Dealer-Customer Relationship with Tim Mullins 8:17

15d ago8:17

8:17

What if the future of your dealership didn’t just rely on humans or AI, but the two working together in ways we’ve never seen before? In this episode my co-host Sarah Vantine and I sit down at Uber’s World Headquarters in New York City with Tim Mullins, Chief Market Transformation Officer at Capital One. Together, we explore how technology is rewri…

1
Ford Tech 1:16:55

18d ago1:16:55

1:16:55

Get The BOOK HERE! Flat Rate Life https://www.amazon.com/dp/B0FK654G57 Today's guest is a Ford Tech, we talk about all kinds of stuff. Support the show Follow the Facebook page Follow the instagram page-- Flatratetech_podcast Check out the website Flatratetechpodcast.weebly.com [email protected] Don't Forget To Rate And Review! Thanks F…

1
How Uber for Business Is Helping Dealers Cut Costs Overnight with Christie Wilson 5:19

23d ago5:19

5:19

In this episode, my guest is Christie Wilson from Uber for Business, and we sat down together at Uber’s headquarters in New York City to talk about how Uber is reshaping customer transportation in automotive. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Why “courtesy rides” are no longer just about shuttle…

1
Loyalty Isn’t Free — They’ll Still Lie to Get You Here 42:13

30d ago42:13

42:13

The BOOK Flat Rate Life GET IT HERE https://www.amazon.com/dp/B0FK654G57 First we talk about the true cost of loyalty — how giving a shop everything still leaves you with nothing when they’re done using you. Then we dive straight into the interview lies: the fake promises, the sales pitch, and the managers who convince techs to uproot their lives a…

1
What’s Next for Dealers? with Christopher Walsh (CEO Reynolds & Reynolds) 9:12

1M ago9:12

9:12

In this episode, I’m joined by Christopher Walsh, President and Acting CEO at Reynolds and Reynolds — a man who’s spent 38 years inside the walls of one of the automotive industry’s most influential companies. From starting in customer support to now steering the entire ship, Chris has seen every side of the business… and he’s not slowing down. 👉 R…

1
The Death of Mentorship and the Short Life of Good Shops 38:15

1M ago38:15

38:15

Flat Rate Life The Book Get it NOW! https://www.amazon.com/Flat-Rate-Life-Mechanic/dp/B0FK654G57/ Mechanic mentorship is disappearing fast in the automotive industry, leaving new techs to figure it out alone. In this episode I talk about why veteran technicians aren’t teaching like they used to, how to spot a bad auto repair shop before you get hir…

1
Flat Rate Life Is OUT NOW! Link Below 3:02

1M ago3:02

3:02

https://www.amazon.com/dp/B0FK654G57 Flat Rate Life is live on Amazon. I didn’t write this to be perfect—I wrote it to tell the truth. This book is for every tech who’s been underpaid, burned out, overworked, lied to, and still shows up. It’s not some motivational fluff. It’s what it actually feels like to survive in the bays. If you’ve ever though…

1
Grey Mechanic 4:08

1M ago4:08

4:08

book is available NOW! https://www.amazon.com/dp/B0FK654G57 There’s a type of tech they never talk about. Doesn’t post, doesn’t brag, doesn’t suck up. Just shows up, keeps their head down, and sees everything. The one who doesn’t play politics, but knows who’s full of it. The one they underestimate—until they need him. This episode is about that te…

1
What Most Dealerships Get Wrong About Their Technicians with Marco Zwanenburg 6:19

1M ago6:19

6:19

In this episode, my guest is Marco Zwanenburg, Aftersales Consultant, mentor to technicians, and someone who's spent over 30 years in the service bay trenches—and lived to tell the tale. We sat down live from Uber HQ at Three World Trade Center with Sarah Vantine and a room full of fixed ops pros to talk about a subject that’s hot, a little uncomfo…

1
Book Release 5:28

1M ago5:28

5:28

Book is available NOW! https://www.amazon.com/dp/B0FK654G57 The book will be live Tuesday august 5th. After years in the bays and years behind the mic, Flat Rate Life is finally here—and this episode is the raw, unfiltered sendoff. No marketing fluff, no corporate polish—just a pissed-off tech dropping the truth. Support the show Follow the Faceboo…

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How RevolutionParts Is Changing the Way Dealers Sell Online with Ibrahim Mesbah 7:09

2M ago7:09

7:09

In this episode, my guest is Ibrahim Mesbah, Co-Founder and CEO at RevolutionParts. We caught up at Uber’s NYC headquarters to talk about something most dealerships overlook—the real power sitting inside the parts department. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Ibrahim shares how a casual poker co…

1
They Could've Fixed the System. They Branded it Instead. 9:15

2M ago9:15

9:15

My book "Flat Rate Life" order NOW. https://www.amazon.com/dp/B0FK654G57 The truth about this industry—finally in print. Real stories. Real shops. Real techs. No filters. No sponsors. Just what they don’t want you to say out loud. This one’s for every tech who’s sick of watching shop owners turn failure into content. You ever notice how the same pe…

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What is Career Conversations with Chris? 0:43

2M ago0:43

0:43

Click this first before listening to an episode. Happy listening!!By Christopher Wachuta

1
This Job Used to Mean Something 10:24

2M ago10:24

10:24

Flat Rate Life The book order it here https://www.amazon.com/dp/B0FK654G57 There was a time when being a mechanic meant something—when the job carried pride, respect, and purpose. But somewhere along the line, that got stripped away. In this episode, I talk about what changed: the loss of identity in the bays, the pressure to just “shut up and prod…

1
The 29% Retention Lift: What BG Products Discovered Across 263 Dealerships with Rob Leary 7:00

2M ago7:00

7:00

What if one change in your service process could boost customer retention by 29%? That’s not a hypothetical. That’s what BG Products uncovered, and in this episode, Rob Leary, Director of Sales at BG, joins us to unpack exactly how. We’re coming to you from Uber’s World Headquarters in New York City. Sarah Vantine and I sit down with Rob for a powe…

1
Professionalism in a Broken System 20:35

2M ago20:35

20:35

In a trade full of broken pay plans, flat rate pressure, and corner-cutting techs, what does professionalism even mean anymore? This episode of Flat Rate Life goes straight into the bays—where real technicians are still showing up, doing it right, and trying to survive in a system that rewards the wrong things. Whether you're at a dealership, indy …

1
The Industry Influencer Circus 10:46

2M ago10:46

10:46

This episode is a full takedown of the fake voices in the industry—YouTubers, TikTok techs, podcast guests, and influencer mascots who pretend they speak for working techs… while cashing in behind the scenes. They don’t turn hours. They don’t fight dispatch. But they’ll gladly sell you a torque wrench they got for free. We let these clowns become t…

1
The 95% Conversion Blueprint: Inside Today’s Top BDCs with Scott Davis 20:46

2M ago20:46

20:46

In this episode, my guest is Scott Davis, Founder of Volie, and we’re talking about what most dealers are missing when it comes to inbound calls. We’ve all heard about outbound strategies and BDC hustle—but what about the people calling you ready to do business? That’s the focus here. Scott breaks down what he’s seeing across high-performing stores…

1
They Train You to Stay Broke 29:31

2M ago29:31

29:31

My Book "Flat Rate Life" is out available NOW! https://www.amazon.com/dp/B0FK654G57 The industry loves to sell techs on training. “Level up,” they say. “Get certified. Build your value.” But out here in the real world? The more you train, the more shit work you get—and the less money you actually make. Shops don’t care what you know. They care how …

1
How to Build a High-Trust, Low-Turnover Dealership Team with Brett Sutherlin 23:47

2M ago23:47

23:47

In this episode, I sit down with Brett Sutherlin from Sutherlin Automotive Group for a powerful conversation about what’s actually working in today’s dealerships. Brett pulls back the curtain on how his team is flipping the script—turning service drives into high-trust buying opportunities, building custom software to appraise every car that rolls …

1
15 Techs Quit During This Episode 30:47

2M ago30:47

30:47

Every 2 minutes, a mechanic quits the industry. That means by the time you finish this episode, 15 techs will have walked away from the trade — and I’m not surprised. In this one, I break down the real numbers, the reasons behind the mass exodus, and the daily pressure techs face that nobody outside the bays wants to talk about. From flat rate stre…

1
Can We Really Fix What’s Broken in Fixed Ops? with Andrew Wright 22:36

3M ago22:36

22:36

In this episode of the Fixed Ops Roundtable, Sarah Vantine sits down with Andrew Wright, Managing Partner at Vinart Dealerships, to pull back the curtain on what’s really happening behind the scenes—from navigating tariff uncertainties to solving the growing technician crisis. We talk about how tariffs could shake things up, how technician shortage…

1
Another Reason Flat Rate is A Scam 31:48

3M ago31:48

31:48

Let’s talk about one of the biggest lies in the industry: overtime in flat rate doesn’t exist. You can work 55 hours, flag 60, bust your ass all week — and still walk out with zero extra for the extra time you were actually at work. That’s not just shady… it’s a straight-up scam. In this episode, I break down how shops and dealerships dodge overtim…

1
Used Car Prices, EV Struggles, and the Inventory Crisis Ahead with Steve Greenfield 20:53

3M ago20:53

20:53

In this episode, my guest is Steve Greenfield from Automotive Ventures, and together with Sarah Vantine, we dive into what’s really happening in the auto market right now. We talk about why dealers are suddenly feeling the pressure on inventory, how consumer behavior is shifting, and why used car prices are still hanging stubbornly high. Steve shar…

1
This Industry Is Killing itself 22:44

3M ago22:44

22:44

The automotive industry isn’t just broken — it’s bleeding out. Shops can’t keep techs, nobody wants to enter the trade, and the ones who stay are getting burned out, disrespected, and underpaid. The system is eating itself alive, and management either can’t see it… or doesn’t care. In this episode, I lay it all out — the toxic pay structures, outda…

1
How to Make Your Parts Department More Profitable Without Adding Headcount with Thomas Bednarczyk 15:35

3M ago15:35

15:35

In this episode, my guest is Thomas Bednarczyk, National Sales Director at Infomedia, the makers of Microcat EPC — a parts catalog used by over 220,000 people worldwide. We talk about something that doesn’t always get the spotlight, but quietly keeps the whole dealership running: the parts department. 👉 Register for the upcoming Fixed Ops Roundtabl…

1
How to Future-Proof Your Dealership (and Yourself) with John Traver 21:25

3M ago21:25

21:25

In this episode, my guest is John Traver, CEO of Traver Connect—a longtime leader in business development and a good friend of the Roundtable. We talk about something every dealership leader should be thinking about right now: how to future-proof not just your business, but yourself. 👉 Register for the upcoming Fixed Ops Roundtable Event What we di…

1
No Hours, No Deal: What Every Mechanic Should Ask During A Job Interview 28:18

3M ago28:18

28:18

You're not just trying to get hired- you're trying to get paid. In this episode, we flip the script on shop interviews and break down the REAL questions every tech needs to ask before taking a job. From flat rate traps and shady pay structures to bad bays and weekend shifts, I cover how to spot the red flags before they cost you time and money. Whe…

1
Jean Reitelbach - Leading with Authenticity - Redefining Leadership in Automotive 1:04:35

4M ago1:04:35

1:04:35

In this episode of Dealer Tech Tuesdays, John Acosta sits down with Jeane Reitelbach to explore how leading with authenticity and vulnerability can dramatically transform your dealership's culture and profitability. Jeane, a renowned marketing and customer experience expert, shares practical insights into why genuine human connection is essential f…

1
How AI, Recalls, and Reconditioning Are Changing Fixed Ops for Good with Laurie Halter 17:39

4M ago17:39

17:39

In this episode, I sit down with Laurie Halter from Charisma! Communications—Laurie works with some of the most trusted names in Fixed Ops, and in this conversation, we get into how they’re winning—and what you can learn from it. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: We talk about the rise of recall…

1
"This Job's Killing Us - And No One Gives a Fuck" 24:20

4M ago24:20

24:20

NEW EPISODE!! 6/2/2025 Today I talk about stress. Join the Patreon Support the show Follow the Facebook page Follow the instagram page-- Flatratetech_podcast Check out the website Flatratetechpodcast.weebly.com [email protected] Don't Forget To Rate And Review! Thanks For Listening, and Thanks for your support! Tech…

1
Hire Them Back, License To Work, 120hrs A Week 7/22/24 35:13

4M ago35:13

35:13

JOIN THE PATREON. Support the show Follow the Facebook page Follow the instagram page-- Flatratetech_podcast Check out the website Flatratetechpodcast.weebly.com [email protected] Don't Forget To Rate And Review! Thanks For Listening, and Thanks for your support! TechBy Tech

1
Sad Industry 5/19/24 31:33

4M ago31:33

31:33

SAD SAD industry we work in. Support the show Follow the Facebook page Follow the instagram page-- Flatratetech_podcast Check out the website Flatratetechpodcast.weebly.com [email protected] Don't Forget To Rate And Review! Thanks For Listening, and Thanks for your support! TechBy Tech

1
How To Play The GAME 6/24/24 27:58

4M ago27:58

27:58

Today I explain how to play the game... Support the show Follow the Facebook page Follow the instagram page-- Flatratetech_podcast Check out the website Flatratetechpodcast.weebly.com [email protected] Don't Forget To Rate And Review! Thanks For Listening, and Thanks for your support! Tech…

1
My Hero, What is success, email questions 3/16/24 25:24

4M ago25:24

25:24

I answer email questions, I talk about a opportunity I passed on, and other stuff Support the show Follow the Facebook page Follow the instagram page-- Flatratetech_podcast Check out the website Flatratetechpodcast.weebly.com [email protected] Don't Forget To Rate And Review! Thanks For Listening, and Thanks for your support! Tech…

1
Another boring episode 5/7/24 8:51

4M ago8:51

8:51

Please don’t tell me you pay out of your own pocket for training. Support the show Follow the Facebook page Follow the instagram page-- Flatratetech_podcast Check out the website Flatratetechpodcast.weebly.com [email protected] Don't Forget To Rate And Review! Thanks For Listening, and Thanks for your support! Tech…

1
Why You SUCK! 7/15/24 29:16

4M ago29:16

29:16

Today while I recorded this @ 6.57pm 7/13/24 I found out that Donald J TRUMP experienced an attempted assassination. Hopefully he is ok. Everyone be careful out there people are crazy. Today I talk about why you suck as a mechanic. Have a good day. Support the show Follow the Facebook page Follow the instagram page-- Flatratetech_podcast Check out …

1
It's A Cult! 6/17/24 20:55

4M ago20:55

20:55

It's a cult, BMW pay, Top 5% best technicians in the world. https://www.patreon.com/FlatRateTechpodcast Support the show Follow the Facebook page Follow the instagram page-- Flatratetech_podcast Check out the website Flatratetechpodcast.weebly.com [email protected] Don't Forget To Rate And Review! Thanks For Listening, and Thanks for yo…

1
Just another one 6/26/24 17:40

4M ago17:40

17:40

Alldata sucks Support the show Follow the Facebook page Follow the instagram page-- Flatratetech_podcast Check out the website Flatratetechpodcast.weebly.com [email protected] Don't Forget To Rate And Review! Thanks For Listening, and Thanks for your support! TechBy Tech

1
Shop Around Again 8/19/24 33:59

4M ago33:59

33:59

Quit that shop and find a better one. Support the show Follow the Facebook page Follow the instagram page-- Flatratetech_podcast Check out the website Flatratetechpodcast.weebly.com [email protected] Don't Forget To Rate And Review! Thanks For Listening, and Thanks for your support! TechBy Tech

1
You Can Fix Anything 8/12/24 18:25

4M ago18:25

18:25

Another episode Support the show Follow the Facebook page Follow the instagram page-- Flatratetech_podcast Check out the website Flatratetechpodcast.weebly.com [email protected] Don't Forget To Rate And Review! Thanks For Listening, and Thanks for your support! TechBy Tech

1
Training SUCKS. 2/25/24 32:41

4M ago32:41

32:41

THE BEST TECHNICIAN. Email questions, Training sucks, Shit talking, F1, Putin, Baseball and whatever else I talked about. Support the show Follow the Facebook page Follow the instagram page-- Flatratetech_podcast Check out the website Flatratetechpodcast.weebly.com [email protected] Don't Forget To Rate And Review! Thanks For Listening,…

1
What To Expect 6/2/24 22:45

4M ago22:45

22:45

Today I answer a email question, What to expect starting out in a dealership. Patreon is BACK Join Here https://www.patreon.com/FlatRateTechpodcast Support the show Follow the Facebook page Follow the instagram page-- Flatratetech_podcast Check out the website Flatratetechpodcast.weebly.com [email protected] Don't Forget To Rate And Rev…

1
I MADE IT! 7/8/24 35:01

4M ago35:01

35:01

I read a question from the Flat Rate Techs Facebook page that you should be a member of, some other stuff then my BIG ANNOUNCEMENT! Support the show Follow the Facebook page Follow the instagram page-- Flatratetech_podcast Check out the website Flatratetechpodcast.weebly.com [email protected] Don't Forget To Rate And Review! Thanks For …

1
Job Ads #2 4/29/24 46:35

4M ago46:35

46:35

Today I read some job ads and shit on them. And I bitch about stuff pretty much. Support the show Follow the Facebook page Follow the instagram page-- Flatratetech_podcast Check out the website Flatratetechpodcast.weebly.com [email protected] Don't Forget To Rate And Review! Thanks For Listening, and Thanks for your support! Tech…