Best Dealership Service Tech Podcasts (2025)

1
New Roads Mazda on Profitability Hacks, Koons CEO on Massive Ford Incentives | Daily Dealer Live 54:12

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37m ago54:12

54:12

Today's show features: Curtis Biggs, General Manager of New Roads Mazda Alex Perdikis, CEO of Koons Motors, Inc. This episode is brought to you by: Meet Mia: Your 24/7 AI receptionist who speaks like a human, not a robot. No more "press 1" - just natural conversations for sales, service, and support. She handles everything from car shopping to appo…

1
The 95% Conversion Blueprint: Inside Today’s Top BDCs with Scott Davis 20:46

4h ago20:46

20:46

In this episode, my guest is Scott Davis, Founder of Volie, and we’re talking about what most dealers are missing when it comes to inbound calls. We’ve all heard about outbound strategies and BDC hustle—but what about the people calling you ready to do business? That’s the focus here. Scott breaks down what he’s seeing across high-performing stores…

1
NADA Quarterly Economic Report: Q2 Review & Q3 Preview 20:17

10h ago20:17

20:17

High prices, tightening incentives, and global uncertainty—Q2 was anything but predictable for the U.S. light-vehicle market. In this episode, hosts Camron Wilson and Michael Hayes are joined by Patrick Manzi, Chief Economist at the National Automobile Dealers Association, for the first installment of NADA’s new Quarterly Economic Report series. Pa…

1
Victory Honda on Auto Loan Challenges, Checkered Flag JLR on Killing Haggling | Daily Dealer Live 1:00:24

3d ago1:00:24

1:00:24

Today's show features: Chase Channell, General Manager of Victory Honda Jackson Michael L. Wood, General Manager of Checkered Flag/Jaguar Land Rover This episode is brought to you by: Impel – Dealers everywhere are delivering concierge-level customer experiences with Impel's AI Operating System. Learn how to ditch disjointed customer engagement at …

1
The Auto Retail Crystal Ball: What Shipping Trends Reveal (And How Dealers Can Win) | Royce Neubauer, CEO of Auto Hauler Exchange 30:02

4d ago30:02

30:02

Today I’m joined by Royce Neubauer, CEO of Auto Hauler Exchange. We dive into how dealers are footing the bill for shipping delays in unexpected ways, how smart operators are turning logistics into a profit center, why fraud is on the rise in the vehicle transport game and much more. This episode is brought to you by:1. DLRdmv – Dealers, are you st…

1
O'Neil Nissan on Service Retention Strategy, VADA CEO on Recent Policy Battles | Daily Dealer Live 1:00:33

5d ago1:00:33

1:00:33

Today's show features: Drew Pearlman, General Manager at O'Neil Nissan Don Hall, CEO of Virginia Automobile Dealers Association This episode is brought to you by: Impel – Dealers everywhere are delivering concierge-level customer experiences with Impel's AI Operating System. Learn how to ditch disjointed customer engagement at ⁠https://impel.ai/CDG…

1
The Big Shift: Why Omnichannel Dealers Are Winning—and Fragmented Stores Are Falling Behind | Jessica Stafford, SVP Consumer Solutions at Cox Automotive 27:15

6d ago27:15

27:15

Today I’m joined by Jessica Stafford, SVP Consumer Solutions at Cox Automotive. We dive into the how car buying behavior is evolving, why consumers are embracing AI faster than dealers and much more.This episode is brought to you by:1. Numa - Numa is the first AI agent platform for auto dealerships. Address communication breakdowns with customers a…

1
Post Oak On Luxury Market Volatility, DGDG On Building Dealer Tech In-House | Daily Dealer Live 57:27

7d ago57:27

57:27

Today's show features: Lonny Soza, President of Post Oak Motor Cars Jeremy Beaver, CEO of Del Grande Dealer Group This episode is brought to you by: Impel – Dealers everywhere are delivering concierge-level customer experiences with Impel's AI Operating System. Learn how to ditch disjointed customer engagement at https://impel.ai/CDG Interested in …

1
How to Build a High-Trust, Low-Turnover Dealership Team with Brett Sutherlin 23:47

7d ago23:47

23:47

In this episode, I sit down with Brett Sutherlin from Sutherlin Automotive Group for a powerful conversation about what’s actually working in today’s dealerships. Brett pulls back the curtain on how his team is flipping the script—turning service drives into high-trust buying opportunities, building custom software to appraise every car that rolls …

1
Becoming Canada’s #1 VW CPO Dealer: What’s Working, What’s Broken, and Where Profit Is Slipping Away | Greg Smith, VP Operations at Leavens Automotive Group 47:18

11d ago47:18

47:18

Today I’m joined by Greg Smith, VP operations at Leaven Automotive Group. We dive how he became the #1 Volkswagen CPO dealer in Canada, why he’s mystery shopping his own stores every month, his loss-leader strategy behind auction purchases and much more.This episode is brought to you by:1. Uber for Business - With Central, you can request a ride on…

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Benstock on the US Dream, Lotlinx CEO on Building For Car Biz, Morgan on Legacy | Daily Dealer Live 1:08:55

12d ago1:08:55

1:08:55

Today's show features: Brian Benstock, Partner/GM of Paragon Honda & Acura Len Short, CEO of Lotlinx Larry Morgan, Chariman of Morgan Family Ventures This episode is brought to you by: CarNow – CarNow isn’t just about flashy features or marketing buzz. It’s about helping dealers actually sell more. One store moved from a 3% close rate to 30% in jus…

1
“This Is the Worst It’ll Ever Be”—State of Dealership AI and What Dealers Should Be Asking | Eric Rea, CEO of Podium 38:37

13d ago38:37

38:37

Today I’m joined by Eric Rea, CEO of Podium. We dive into the state of Dealership AI in 2025, the questions dealers should be asking to stay ahead, why 10% of US dealers are using Podium's AI and much more. This episode is brought to you by: 1. Qmerit - Selling EVs can have a lot of friction points. But home charging installation shouldn’t be one o…

1
Raymond on Buying First Store, VINart on OEM Co-Op Struggles | Daily Dealer Live 58:35

14d ago58:35

58:35

Today's show features: Gerry Raymond, President of Gerry Raymond Automotive Andy Wright, Managing Partner of VINART Automotive Group This episode is brought to you by: CarNow – CarNow isn’t just about flashy features or marketing buzz. It’s about helping dealers actually sell more. One store moved from a 3% close rate to 30% in just a month by swit…

1
Can We Really Fix What’s Broken in Fixed Ops? with Andrew Wright 22:36

14d ago22:36

22:36

In this episode of the Fixed Ops Roundtable, Sarah Vantine sits down with Andrew Wright, Managing Partner at Vinart Dealerships, to pull back the curtain on what’s really happening behind the scenes—from navigating tariff uncertainties to solving the growing technician crisis. We talk about how tariffs could shake things up, how technician shortage…

1
City Kia on Offsite Recon, Impel on AI Future, Sansone JR on New Kia Facility | Daily Dealer Live 1:00:05

17d ago1:00:05

1:00:05

Today's show features: Raul Gomila, General Manager of City KIA of Greater Orlando Devin Daly, CEO at Impel Paul Sansone, Jr, Owner of Sansone Jr's Auto Group This episode is brought to you by: Transunion – TransUnion brings clarity to marketing chaos by delivering a 360-degree view of your customer, helping you deepen your insights, accelerate you…

1
Car Shopper Report: Why Ease of Purchase is Crashing in Q2 (And How Dealers Are Responding) | David Thomas, Director of Content Marketing at CDK Global 33:45

18d ago33:45

33:45

Today I’m joined by David Thomas, Director of Content Marketing at CDK Global. We dive into why dealership's ease of purchase is crashing right now, why credit denials are racking up, the fate of the EV market post tax-credits and much more. CDK Global’s Q2 Ease of Purchase Study – https://carguymedia.com/cdkglobal CDK Global’s most recent EV study…

1
Shahani on Nissan Strategy, White Plains on Honda Sales, Ozark Chevy on EVs | Daily Dealer Live 1:13:06

19d ago1:13:06

1:13:06

Today's show features: Vinay Shahani, Senior vice president, U.S. Marketing and Sales at Nissan USA Jason Graciano, General Manager at White Plains Honda Nate Brandt, General Manager at Ozark Chevrolet This episode is brought to you by Transunion – TransUnion brings clarity to marketing chaos by delivering a 360-degree view of your customer, helpin…

1
Behind the Curtain: Winning Strategies from 29 Dealerships (and the Mistakes to Avoid) | Johnny Cantrell, Executive Vice President at Shottenkirk Automotive Group 56:08

20d ago56:08

56:08

Today I’m joined by Johnny Cantrell, Executive Vice President at Shottenkirk Automotive Group. We break down his playbook for installing new operators and setting them up to win, the patterns he’s diagnosed across 29 stores nationwide, the tech powering their inventory ops, and more.This episode is brought to you by:1. Impel - Impel AI helps you dr…

1
Ford Strategy w/ Koons, Tesla's Robotaxi Move w/ EV Auto, Used EV Risk w/ Van Horn | Daily Dealer Live 58:03

21d ago58:03

58:03

Today's show features: Alex Perdikis, CEO-Owner of Koons Motors Alex Lawrence, CEO of EV Auto Brian Wieland, Used Inventory Director at Van Horn Automotive Group This episode is brought to you by Transunion – TransUnion brings clarity to marketing chaos by delivering a 360-degree view of your customer, helping you deepen your insights, accelerate y…

1
Used Car Prices, EV Struggles, and the Inventory Crisis Ahead with Steve Greenfield 20:53

21d ago20:53

20:53

In this episode, my guest is Steve Greenfield from Automotive Ventures, and together with Sarah Vantine, we dive into what’s really happening in the auto market right now. We talk about why dealers are suddenly feeling the pressure on inventory, how consumer behavior is shifting, and why used car prices are still hanging stubbornly high. Steve shar…

1
Customer Journey Insights from Before, During and After the Deal 24:25

22d ago24:25

24:25

Today’s car buyers are more informed and more in control. The 2024 Car Buyer Journey Study from Cox Automotive shows how shifting expectations and smarter tools are shaping every step of the customer experience. In this episode, Jade Terreberry and Vanessa Ton join hosts Camron Wilson and Michael Hayes to unpack what this year’s research reveals ab…

1
Japanese Auto Imports Plummet, ft. Mike Cavanaugh | Daily Dealer Live 51:36

24d ago51:36

51:36

Today's show features: Andrew Suntrup, Vice President of Operations at Suntrup Auto Group Mike Cavanaugh, Regional Vice President at Lithia & Driveway This episode is brought to you by: Experian Automotive — Wasted advertising spend, undelivered messages, and missed opportunities are just the start of dealers' challenges. Today's consumers expect p…

1
Cracking the Code on Scalable Customer Care in the Car Business | Industry Spotlight 37:21

25d ago37:21

37:21

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Scott Traylor, Vice President of Sales at Mia, and Tom Eggers, CMO of Covert Auto Group.This episode of the Car Dealership Gu…

1
The Most American-Made Cars of 2025 | Daily Dealer Live (ft. Jonathan Smoke) 49:02

26d ago49:02

49:02

Today's show features: Jonathan Smoke, Chief Economist at Cox Automotive Jeff Zonen, Operating Partner & Executive Manager at Infiniti City of Queens, Infiniti City of Massapequa & KIA City of the Bronx This episode is brought to you by: Experian Automotive — Wasted advertising spend, undelivered messages, and missed opportunities are just the star…

1
You Can’t Be a Leadership Fraud: How Shane Wood Built Dealership-Wide Trust | Shane Wood, GM at Bruce Titus Automotive Group 41:29

27d ago41:29

41:29

Today I’m joined by Shane Wood, General Manager at Bruce Titus Automotive Group. We dive into why a shortage of Ford technicians is pushing dealerships into economic warfare, how a service drive bottleneck kills profitability, how he built dealership-wide trust—and more.This episode is brought to you by:1. Cox Automotive - From virtual assistants a…

1
The Race For Kia Dealership Acquisitions, ft. Grant Cardone | Daily Dealer Live 56:51

28d ago56:51

56:51

Today's show features: Grant Cardone, CEO of Cardone Capital Tina Tasche, Innovation and Technology Specialist at Van Horn Automotive Group This episode is brought to you by: Experian Automotive — Wasted advertising spend, undelivered messages, and missed opportunities are just the start of dealers' challenges. Today's consumers expect personalized…

1
How to Make Your Parts Department More Profitable Without Adding Headcount with Thomas Bednarczyk 15:35

28d ago15:35

15:35

In this episode, my guest is Thomas Bednarczyk, National Sales Director at Infomedia, the makers of Microcat EPC — a parts catalog used by over 220,000 people worldwide. We talk about something that doesn’t always get the spotlight, but quietly keeps the whole dealership running: the parts department. 👉 Register for the upcoming Fixed Ops Roundtabl…

1
Trump Kills CA EV Rule, ft. Matt Bowers | Daily Dealer Live 55:10

1M ago55:10

55:10

Today's show features: Matt Bowers, Owner of Matt Bowers Automotive Group Jade Terreberry, Sr. Director at Cox Automotive (Autotrader) Jake Lebowitz, Dealer Principal at Raceway Auto This episode is brought to you by: Nomad Content Studio – The team behind the dealers you actually see online. Nomad works in your dealership to build a brand new pipe…

1
The Human Advantage in Car Sales—And Why Ted Rubin Won’t Let It Die | Ted Rubin, CEO of ActivEngage 36:51

1M ago36:51

36:51

Today I’m joined by Ted Rubin, President of ActivEngage. We dive into why dealers don’t need more leads — they need better ones, the danger from AI that dealers don’t see coming, why a human touch is still the missing peice and much more. This episode is brought to you by: 1. Auto Hauler Exchange - Ship Smarter. Pay Less. No Middlemen. Tired of bro…

1
CA Senate Greenlights Higher Doc Fees, ft. Dennis Gingrich | Daily Dealer Live 58:34

1M ago58:34

58:34

Today's show features: Dennis Gingrich, Sales & Finance Director at The Niello Company Alex Casebeer, GM/Dealer at Capitol Subaru of Salem, Capitol Nissan of Salem This episode is brought to you by: Nomad Content Studio – The team behind the dealers you actually see online. Nomad works in your dealership to build a brand new pipeline of sales drive…

1
The Truth About Culture, Cash Flow & Customers—From a Dealer in the Trenches | Anthony Marino, President of Marino Chrysler Jeep Dodge Ram 55:00

1M ago55:00

55:00

Today I’m joined by Anthony Marino, President of Marino Chrysler Jeep Dodge Ram. We dive into his P&L sheet and get a raw view at what drives his business, How he calculates a good investment vs. a wasted expense, the culture rule that drives customer loyalty and much more. This episode is brought to you by: 1. CDK Global - CDK SimplePay is the onl…

1
Used Car Prices Retreat From Tariff Surge, ft. Todd Caputo | Daily Dealer Live 1:01:24

1M ago1:01:24

1:01:24

Today's show features: Todd Caputo, President at Todd Caputo Consulting Jen Morand, President of Chicago Automobile Trade Association Doug Horner (@benzsandbowties), General Sales Manager at Mercedes-Benz of North Olmsted This episode is brought to you by: Nomad Content Studio – The team behind the dealers you actually see online. Nomad works in yo…

1
How to Future-Proof Your Dealership (and Yourself) with John Traver 21:25

1M ago21:25

21:25

In this episode, my guest is John Traver, CEO of Traver Connect—a longtime leader in business development and a good friend of the Roundtable. We talk about something every dealership leader should be thinking about right now: how to future-proof not just your business, but yourself. 👉 Register for the upcoming Fixed Ops Roundtable Event What we di…

1
Trump vs. Elon Threatens Tesla, ft. Kyle Coleman | Daily Dealer Live 1:01:32

1M ago1:01:32

1:01:32

Today's show features: Kyle Coleman, President/CEO of Coleman Automotive Group Harry Campbell, Owner at The Rideshare Guy Cody Harris, Sales Manager at Stephen Wade Auto Center This episode is brought to you by: Podium – Don’t miss another lead. With Podium’s AI BDC, dealerships are seeing an 80% increase in after-hours appointments by handling lea…

1
The Hunt For Auto Tech's Next Unicorn: Why Silicon Valley Is Betting On Toma—And What It Means For Dealers | Monik Pamecha, CEO of Toma 29:50

1M ago29:50

29:50

Today I’m joined by Monik Pamecha, CEO and founder of Toma. We unpack why they embedded in Oklahoma dealerships for months, how that groundwork attracted top VCs, and why Toma refuses to build one-size-fits-all AI. This episode is brought to you by: 1. Toma - If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Tom…

1
UT Dealer Exposes Sophisticated VIN Fraud, ft. Dustin Collins | Daily Dealer Live 59:32

1M ago59:32

59:32

Today's show features: Dustin Collins, VP Director of Operations at Bill Kay Auto Group Scott Traylor, Vice President of Sales at Mia Jon Alcorn, Operating Partner at Dogwood Automotive This episode is brought to you by: Podium – Don’t miss another lead. With Podium’s AI BDC, dealerships are seeing an 80% increase in after-hours appointments by han…

1
Jean Reitelbach - Leading with Authenticity - Redefining Leadership in Automotive 1:04:35

1M ago1:04:35

1:04:35

In this episode of Dealer Tech Tuesdays, John Acosta sits down with Jeane Reitelbach to explore how leading with authenticity and vulnerability can dramatically transform your dealership's culture and profitability. Jeane, a renowned marketing and customer experience expert, shares practical insights into why genuine human connection is essential f…

1
The Secret To Scaling: Taking A Single Point To Regional Powerhouse | Ben Faricy, President at The Faricy Boys 37:16

1M ago37:16

37:16

Today I’m joined by Ben Faricy, President at The Faricy Boys. We get into his game plan for expanding across Southern Colorado, why he's starting to let go and give his GM's permission to succeed, how hiring a leadership coach was the catalyst unlearning bad habits and much more.This episode is brought to you by:1. Toma - If your BDC or Service Adv…

1
Car Buyer Day – Ft. Tom Goodwin | Daily Dealer Live 1:03:28

1M ago1:03:28

1:03:28

Today's show features: Tom Goodwin, Author/Speaker Alan Meyer, Tesla Enthusiast Anna Del Villar, Editorial Lead at Car Dealership Guy This episode is brought to you by: Podium – Don’t miss another lead. With Podium’s AI BDC, dealerships are seeing an 80% increase in after-hours appointments by handling leads 24/7. Instantly respond to inquiries, bo…

1
How AI, Recalls, and Reconditioning Are Changing Fixed Ops for Good with Laurie Halter 17:39

1M ago17:39

17:39

In this episode, I sit down with Laurie Halter from Charisma! Communications—Laurie works with some of the most trusted names in Fixed Ops, and in this conversation, we get into how they’re winning—and what you can learn from it. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: We talk about the rise of recall…

1
Auto brands reputation power ranking, GM doubles down on V8, ft. Tully WIlliams | Daily Dealer Live 50:46

2M ago50:46

50:46

Today's show features: Tully Williams, Fixed Operations Director at the Niello Company David Long, Executive General Manager of Hansel Automotive Group This episode is brought to you by: Lotlinx - Get the best possible market advantage on every vehicle transaction. Optimize operations and boost profits using artificial intelligence (AI) and machine…

1
Dealers Are Saving Thousands in Labor: How They Solved the #1 Bottleneck in Fixed Ops | Graham Anderson, CCO & Co-Founder of KENECT 36:42

2M ago36:42

36:42

Today I’m joined by Graham Anderson, CCO & Co-Founder of KENECT. We get into how dealers are solving the #1 bottleneck in fixed ops, the best times to text customers, how Gen Z is flipping the script on dealer communications, and more.This episode is brought to you by:1. Qmerit - Selling EVs can have a lot of friction points. But home charging inst…

1
Stellantis names new CEO, Ford Batterygate, ft. Jeff Ramsey | Daily Dealer Live 58:06

2M ago58:06

58:06

Today's show features: Mike Kelley, General Manager of Bourne's Auto Center, Kerri Wise, CMO of Lotlinx, Jeff Ramsey, CMO of Ourisman Automotive Group. This episode is brought to you by: Lotlinx - Get the best possible market advantage on every vehicle transaction. Optimize operations and boost profits using artificial intelligence (AI) and machine…

1
Beyond the Buzzwords: The Top Tech Dealers Are Leaning Into | Barb Edson, CMO of CDK Global 24:44

2M ago24:44

24:44

Today I’m joined by Barb Edson, CMO of CDK Global. We dive into why post-sale support is becoming the new battleground for dealerships, what tech top dealers are asking for and leaning into, and why a wave of imitators still can’t dethrone the king.This episode is brought to you by:1 . Copart - Are you looking to expand your dealership’s wholesale …

1
Why Streaming TV is a Game-Changer for Automotive Marketing With Owen Moon 15:09

2M ago15:09

15:09

In this episode, my guest is Owen Moon, CEO of Dealer Stream, and we’re digging into how dealerships can finally use streaming the right way—to actually reach and influence today’s real customers, not just chase impressions. We talk about why traditional advertising isn't keeping up, and how connected TV is fast becoming the place your next service…

1
Auto Retail’s Digital Dilemma: Why Online Hasn’t Replaced the Showroom Yet 27:49

2M ago27:49

27:49

Despite rapid advancements in e-commerce, a significant percentage of consumers still choose to purchase their vehicles in person. In this episode, hosts Camron Wilson and Michael Hayes are joined by Joe St. John, Chief Customer Officer at Autofi, to explore why digital retailing has yet to fully replace the traditional showroom experience. Joe dis…

1
Senate strikes down CA EV rule, Volvo gets first dibs on new google tech, Ft. Brett Sutherlin | Daily Dealer Live 54:54

2M ago54:54

54:54

Today's show features: Eric Barbosa, VP of Variable Ops at Cavender Auto Group, Brett Sutherlin, Owner of Sutherlin Automotive Group, Ned Hennessey, Vice President Dealership Investments @ SURMOUNT This episode is brought to you by:Wrench – Want to boost your gross profits by selling prepaid maintenance, without a service center? This new offering …

1
Why Dealers Aren’t Flinching—What’s Driving the Buy-Sell Frenzy | Alan Haig, President of Haig Partners 48:57

2M ago48:57

48:57

Today I’m joined by Alan Haig, President of Haig Partners. We get into why tariffs and an uneasy economy aren’t slowing down dealership acquisitions, why new GMs should consider taking on underperforming stores, where profits are headed through the end of 2025—and more.This episode is brought to you by:1. DLRdmv - Dealers, are you still stuck using…

1
Rav4 goes hybrid only, Subaru raises prices, Ft. Michael Speigl | Daily Dealer Live 57:34

2M ago57:34

57:34

Today's show features: Dorian Jimenez, Owner-Dealer Operator of Classic OKC, Ross Tinkham, GTM Leader at Podium, Michael Speigl, Dealer Principal at WE Auto. This episode is brought to you by: Wrench – Want to boost your gross profits by selling prepaid maintenance, without a service center? This new offering levels the playing field between indepe…

1
How Subaru Quietly Took Over the Northeast—And Lessons for Dealers from Its Billionaire Distributor | Ernie Boch Jr., CEO of Subaru of New England 43:22

2M ago43:22

43:22

Today I’m joined by Ernie Boch Jr., CEO of Subaru of New England. We go behind the scenes of his billion-dollar Subaru distribution empire, how he’s influencing Subaru’s design strategy, his #1 message to dealers facing the reality of tariffs—and much more. This episode is brought to you by: 1. CDK Global - CDK SimplePay is the only payment solutio…