Best Business Podcast (Gold), British Podcast Awards 2023 How do you build a fully electric motorcycle with no compromises on performance? How can we truly experience what the virtual world feels like? What does it take to design the first commercially available flying car? And how do you build a lightsaber? These are some of the questions this podcast answers as we share the moments where digital transforms physical, and meet the brilliant minds behind some of the most innovative products a ...
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Q4 Strategy Sessions: Joe Castelino on Fixed Ops Cycle Times, Tech Tools, and Holiday Chaos
Manage episode 515243359 series 2988189
Content provided by More Than Cars Media Network. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by More Than Cars Media Network or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Episode #1178: We dive into Q4 service strategy with Joe Castelino, VP of Fixed Ops at American Motors Group. From holiday PTO and campus ebb-and-flow to tech-enabled check-ins and bay visibility, Joe shows how disciplined processes and smart tools keep throughput high and customers happy into year-end.
Show Notes with links:
- Plan for dual PTO: your team and your customers. College-town stores see sharp holiday rushes from parents and students—staff and stock accordingly.
- Stick with what works: sub-hour cycle times, ~30-minute LOFs, and rigorous FRFT targets keep lanes moving when volume spikes.
- Streamline write-up: mobile/electronic check-in, photos/video, and voice-to-text (or customer noise recordings!) reduce ambiguity and speed technician diagnosis.
- See the bottlenecks: SkaiVision plate recognition flags unattended vehicles, long waits, and even surface sales opportunities from the lane.
- “Q4 tends to be a little more strategic—we hunker down and execute what we’ve practiced all year.” — Joe Castelino
Join Paul J Daly and Kyle Mountsier every morning for the Automotive State of the Union podcast as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry.
Get the Daily Push Back email at https://www.asotu.com/
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Manage episode 515243359 series 2988189
Content provided by More Than Cars Media Network. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by More Than Cars Media Network or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Episode #1178: We dive into Q4 service strategy with Joe Castelino, VP of Fixed Ops at American Motors Group. From holiday PTO and campus ebb-and-flow to tech-enabled check-ins and bay visibility, Joe shows how disciplined processes and smart tools keep throughput high and customers happy into year-end.
Show Notes with links:
- Plan for dual PTO: your team and your customers. College-town stores see sharp holiday rushes from parents and students—staff and stock accordingly.
- Stick with what works: sub-hour cycle times, ~30-minute LOFs, and rigorous FRFT targets keep lanes moving when volume spikes.
- Streamline write-up: mobile/electronic check-in, photos/video, and voice-to-text (or customer noise recordings!) reduce ambiguity and speed technician diagnosis.
- See the bottlenecks: SkaiVision plate recognition flags unattended vehicles, long waits, and even surface sales opportunities from the lane.
- “Q4 tends to be a little more strategic—we hunker down and execute what we’ve practiced all year.” — Joe Castelino
Join Paul J Daly and Kyle Mountsier every morning for the Automotive State of the Union podcast as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry.
Get the Daily Push Back email at https://www.asotu.com/
JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/
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