Change and improvement are constant in IT, but too often organizations throw away what already works. This guiding principle, “Start Where You Are,” encourages you to first assess the current state before making changes. In this episode, we’ll explain how this principle helps avoid waste and ensures improvements are built on proven strengths. You’ll learn why careful measurement, baselining, and observation are critical steps before introducing new tools or workflows. By building on existing capabilities, organizations save time, reduce disruption, and create more sustainable improvements.

We’ll also cover how this principle applies in practice, from evaluating an existing service desk process before deploying a new system, to reusing effective security policies instead of reinventing them. For the exam, remember that ITIL champions evolution over revolution. Incremental progress is far more effective when you start from a realistic understanding of where you are today. This episode was produced by BareMetalCyber.com.