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078: Forward deployed engineers: From the frontline of bringing AI to the world

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Manage episode 499076768 series 3533896
Content provided by Team PolyAI. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Team PolyAI or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

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This week, Nikola is joined by Becky Kershaw, Deployments Lead at PolyAI.
Becky shares how using her own British accent for AI voice cloning increased engagement in outbound sales, showing the power of personalization and cultural fit.
They also discuss the crucial role of forward-deployed engineers—AI engineers, product managers, and dialogue designers—who immerse themselves in the customer’s world to deliver real results by:
- Solving complex problems
- Integrating with fractured legacy systems
- Continuously fine-tuning AI based on real-world feedback
Finally, Becky highlights the importance of linguistic expertise in shaping voices and prompts that make AI experiences effective and user-friendly.

  • Follow PolyAI on LinkedIn
  • Watch this and other episodes of the Deep Learning pod on YouTube
  continue reading

80 episodes

Artwork
iconShare
 
Manage episode 499076768 series 3533896
Content provided by Team PolyAI. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Team PolyAI or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Send us a text

This week, Nikola is joined by Becky Kershaw, Deployments Lead at PolyAI.
Becky shares how using her own British accent for AI voice cloning increased engagement in outbound sales, showing the power of personalization and cultural fit.
They also discuss the crucial role of forward-deployed engineers—AI engineers, product managers, and dialogue designers—who immerse themselves in the customer’s world to deliver real results by:
- Solving complex problems
- Integrating with fractured legacy systems
- Continuously fine-tuning AI based on real-world feedback
Finally, Becky highlights the importance of linguistic expertise in shaping voices and prompts that make AI experiences effective and user-friendly.

  • Follow PolyAI on LinkedIn
  • Watch this and other episodes of the Deep Learning pod on YouTube
  continue reading

80 episodes

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