Reimagining Customer Experience: The Power Of Responsible AI And Empathy CX In The Wild podcast

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Reimagining Customer Experience: The Power of Responsible AI and Empathy

8M ago 37:32

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Content provided by Dennis Wakabayashi. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dennis Wakabayashi or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode of CX in the Wild, Dennis connects with Manu Pandey from Swiss Re at the Pronovea Global Innovation Summit in Vienna. Manu, with 22 years of experience starting as a contact center agent in India, shares his insights on how AI and empathy can transform customer experience. Together, they explore the true purpose of technology: enhancing human connection, not replacing it.
Manu discusses how AI can empower agents to deliver compassionate, intuitive service by understanding customer emotions in real time. This conversation is a deep dive into the future of CX, where responsible AI and kindness shape digital interactions.
Join Dennis and Manu for a thought-provoking look at AI’s role in preserving the human touch in customer service.
Manu Pandey on LinkedIn: linkedin.com/in/pandeymanu
Learn more about Manu's work at their website: https://www.swissre.com/

Swiss Re on Linkedin: https://www.linkedin.com/company/swiss-re/

Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi

… continue reading

132 episodes

#Business #Dennis Wakabayashi #Customer Experience #Business Transformation #Technology #Reality #Customer Service #Global Business #MBA #Marketing #Communication

Artwork

Reimagining Customer Experience: The Power of Responsible AI and Empathy

published 8M ago

Share

MP3•Episode home

Content provided by Dennis Wakabayashi. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dennis Wakabayashi or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode of CX in the Wild, Dennis connects with Manu Pandey from Swiss Re at the Pronovea Global Innovation Summit in Vienna. Manu, with 22 years of experience starting as a contact center agent in India, shares his insights on how AI and empathy can transform customer experience. Together, they explore the true purpose of technology: enhancing human connection, not replacing it.
Manu discusses how AI can empower agents to deliver compassionate, intuitive service by understanding customer emotions in real time. This conversation is a deep dive into the future of CX, where responsible AI and kindness shape digital interactions.
Join Dennis and Manu for a thought-provoking look at AI’s role in preserving the human touch in customer service.
Manu Pandey on LinkedIn: linkedin.com/in/pandeymanu
Learn more about Manu's work at their website: https://www.swissre.com/

Swiss Re on Linkedin: https://www.linkedin.com/company/swiss-re/

Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi

… continue reading

132 episodes

#Business #Dennis Wakabayashi #Customer Experience #Business Transformation #Technology #Reality #Customer Service #Global Business #MBA #Marketing #Communication

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