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The $10M Insight That Came From a Coffee Break with Sean Fitzpatrick
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Welcome to a brand new episode of Voice Activated: Tuning Employee Insights At Work. Our host Sean Fitzpatrick, CEO of TalentMap, goes solo to share a powerful leadership lesson from his early consulting days in the Alberta oil sands, revealing how this experience shaped his understanding of organizational listening and led to the founding of TalentMap.
What You’ll Learn:
- How frontline employees often hold the most valuable insights for operational improvements
- Why executive leaders care more about sustainable culture change than individual improvement ideas
- The "FAIR Framework" for effective employee listening
- How to transform maintenance operations by treating them like Formula 1 pit stops
- Why small to mid-sized businesses require unique approaches to employee engagement
- The critical difference between treating employee listening as a checkbox versus a leadership skill
Sean Fitzpatrick is the host of the Voice Activated podcast and Founder of TalentMap, bringing over 30 years of experience in organizational culture and employee feedback. With a background in implementation consulting at RLG International and extensive work in the oil sands industry, Sean specializes in helping organizations unlock employee potential through effective listening strategies. His unique approach combines hands-on operational experience with strategic cultural transformation, particularly focused on organizations with 100-5000 employees.
If you enjoyed this episode, make sure to subscribe, rate, and review it on Apple Podcasts, Spotify, and YouTube Podcasts. Instructions on how to do so are here - https://www.fame.so/follow-rate-review
Highlights and YouTube Chapters:
- [00:00] Introduction
- [02:24] From MBA to Mud Boots
- [05:40] The FAIR Framework for Listening
- [11:40] Pit Stops for Haulers
- [12:32] Rethinking Coffee Breaks
- [15:37] Why TalentMap Was Born
Quotes:
- “The real lesson that I learned is that those closest to the work really do have some of the best ideas on how to improve it. The true work of leadership is to listen and learn how to release all that potential.”
- “Employee listening is really a leadership skill. It's a muscle that you need to work - it's not a checkbox, it's not just a survey, it's a skill.”
- “You don't need to have all the answers. You just need to ask the right people.”
Episode Resources:
- Sean Fitzpatrick on LinkedIn: https://www.linkedin.com/in/sean-j-fitzpatrick/
TalentMap Website - https://talentmap.com/
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