How One Clinic Dropped No-Shows to Near Zero—and Reignited Their Purpose with Nicole Hogg
Manage episode 505452365 series 3662861
Would you be proud to refer someone to your clinic?
Nicole Hogg wasn’t—until everything changed.
In this inspiring episode of Trust Driven Insights, Nicole shares her journey of co-running a mental health clinic with her husband, a psychiatrist, and how transforming their patient experience didn’t just boost outcomes—it reignited her passion for care.
Discover how:
- Their no-show rate dropped to nearly zero
- Patients started raving and leaving reviews
- Nicole rebuilt onboarding around connection, clarity, and care
- A Trust Driven Care event helped her shift from burnout to belief
From thoughtful intake forms to personalized birthday messages, Nicole shows how small, intentional systems can create powerful emotional impact—for both patients and providers.
Whether you're a clinic owner, office manager, or someone leading behind the scenes, this conversation will inspire you to reimagine what’s possible when you lead with purpose.
🔗 Learn more about Nicole:
https://www.hogghealth.life
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18 episodes