Can better communication actually reduce malpractice claims?

In this episode of Trust Driven Trivia, Dr. Melanie Short leads a fun, fast-paced discussion with a diverse panel of healthcare pros exploring how simple shifts in language, tone, and presence can dramatically change patient outcomes—and provider liability.

From the surprising link between visit length and lawsuits to how tone of voice impacts patient trust, this episode delivers evidence-based insights with plenty of real-world relevance.

🎙️ Panelists:

• Dr. Catie Wonders – Chiropractor, Gettysburg, PA
• Maria Naidig, RN – Patient Advocate, Columbus, GA
• Dr. Jeff Langmaid – The Evidence Based Chiropractor, Tampa, FL
• Dr. Nolan Clausen – Chiropractor, Omaha, NE

🎯 In This Episode:

• Why emotional validation is key before clinical care
• The role of tone, body language, and even apology in malpractice risk
• How communication-and-resolution programs are changing hospital claims
• Real strategies to increase trust, reduce friction, and improve outcomes

Whether you’re a provider, nurse, or advocate, this conversation will challenge what you think you know about communication—and give you tools to improve it.

Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/