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The Leadership Blueprint Behind Amazon’s Success: Lessons from John Rossman
Manage episode 494622519 series 9452
John Rossman, former Amazon executive and author of "The Amazon Way," discusses Amazon's 14 leadership principles and their application to modern businesses. As a fifth-generation Oregonian who worked at Amazon from 2002-2005, Rossman witnessed the company's transformation into a platform company. He emphasizes customer obsession, the importance of simplifying work processes, and ownership mentality. His latest book "Big Bet Leadership" provides a playbook for organizational transformation in the hyper-digital era, focusing on systematic experimentation and long-term thinking.
TAKEAWAYS- Customer Obsession Beyond Transactions: Practice both tactical customer service and strategic curiosity about customers' broader needs upstream and downstream of current interactions.
- Simplify Before Innovating: Focus on zero-based redesign and radical simplification of work processes before adding new technologies - most companies have calcified layers that need unwinding.
- Ownership Mindset for Long-term Success: Think enterprise-wide beyond your role, never say "that's not my job," and refuse to sacrifice long-term value for short-term results.
A QUICK GLIMPSE INTO OUR PODCAST 🎙️ Transform Your Workplace, sponsored by Xenium HR Host: Brandon Laws
“The Transform Your Workplace podcast is your go-to source for the latest workplace trends, big ideas, and time-tested methods straight from the mouths of industry experts and respected thought-leaders.” — Brandon Laws
About Xenium HR Xenium HR transforms workplaces by providing expert outsourced HR and payroll services for small and medium-sized businesses. With a people-first approach, Xenium empowers growth by simplifying HR and creating environments where employees thrive. Learn more →
Connect with Brandon Laws:
Connect with Xenium HR:
552 episodes
Manage episode 494622519 series 9452
John Rossman, former Amazon executive and author of "The Amazon Way," discusses Amazon's 14 leadership principles and their application to modern businesses. As a fifth-generation Oregonian who worked at Amazon from 2002-2005, Rossman witnessed the company's transformation into a platform company. He emphasizes customer obsession, the importance of simplifying work processes, and ownership mentality. His latest book "Big Bet Leadership" provides a playbook for organizational transformation in the hyper-digital era, focusing on systematic experimentation and long-term thinking.
TAKEAWAYS- Customer Obsession Beyond Transactions: Practice both tactical customer service and strategic curiosity about customers' broader needs upstream and downstream of current interactions.
- Simplify Before Innovating: Focus on zero-based redesign and radical simplification of work processes before adding new technologies - most companies have calcified layers that need unwinding.
- Ownership Mindset for Long-term Success: Think enterprise-wide beyond your role, never say "that's not my job," and refuse to sacrifice long-term value for short-term results.
A QUICK GLIMPSE INTO OUR PODCAST 🎙️ Transform Your Workplace, sponsored by Xenium HR Host: Brandon Laws
“The Transform Your Workplace podcast is your go-to source for the latest workplace trends, big ideas, and time-tested methods straight from the mouths of industry experts and respected thought-leaders.” — Brandon Laws
About Xenium HR Xenium HR transforms workplaces by providing expert outsourced HR and payroll services for small and medium-sized businesses. With a people-first approach, Xenium empowers growth by simplifying HR and creating environments where employees thrive. Learn more →
Connect with Brandon Laws:
Connect with Xenium HR:
552 episodes
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