► If you enjoyed this episode, check out show notes and more at: www.oeminteractive.com In this episode we discuss: Social Customer Care (always be accessible) -Engage with everyone. -Respond to complaints and questions immediately, as in minutes, not hours or days. -Failing to respond to any customer can cost you not just that customer’s business, but the business of anyone who has seen the complaint and lack of response. Personalization (this can help make a good customer experience, a great customer experience) -Instructional videos -Unique promos -Handwritten letters Say Thank You (personally calling your customers to say thank you for their business.) Appreciation Emails -Monthly customer appreciation emails. Never Assume —Listen to what your customers are saying. Survey’s Thank you for watching this video. We hope that you keep up with the monthly videos we post on the channel, subscribe, and share your learnings with those that need to hear it. We hope to hear your thoughts and comments, so please take a second and say, ‘Hey’! — Who is OEM Interactive and what is The Pit Stop Podcast? Learn and hear the latest trends, tips and strategies influencing the online auto parts industry. At the #PitStopPodcast, we provide actionable tips on how to sell more automotive parts and accessories online. OEM Interactive is a digital marketing agency that works solely in the e-commerce automotive parts industry. With over 15 years of experience, we have helped numerous dealerships sell millions of dollars in online parts and accessories. — Follow OEM Interactive Online Here: Website: www.oeminteractive.com Twitter: twitter.com/oeminteractive Facebook: www.facebook.com/oeminteractive Instagram: www.instagram.com/oeminteractive Soundcloud: @oeminteractive LinkedIn: www.linkedin.com/company/oeminteractive