S3 EP003: Study Case - Warmth vs. Credibility in Non Verbal Communication
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In this episode, we'll learn about the art of balancing warmth and credibility, a key skill for building trust and influence as a leader. I'll share a study case about Klaus, a marketing expert who transitioned into a broader, regional role, but struggled to establish trust with his team and peers. His assumption that he had to suppress warmth to appear credible backfired, making him seem unauthentic and insecure. We'll explore how Klaus shifted his approach, blending his natural warmth, with his professional expertise, to build stronger connections and gain respect.
You'll hear about the skills he developed, and lessons he learned, and the results he achieved by embracing this balance. Hopefully you can take these insights and apply them to your own leadership journey to build deeper relationships and boost your impact.
Chapter Markers:
00:00 - Introduction
01:54 - Today's Story
09:13 - Today's Lesson
13:31 - Today’s Tips To Apply What You Learned
15:54 - Highlights
Extra Resources:
Book mentions:
➡️ Cues: Master the Secret Language of Charismatic Communication
by Vanessa Van Edwards
Resources:
This Episode Is Brought To You By: Coaching Expatriates®. A leading global executive development company that helps leaders around the world create happier and more profitable workplaces by learning The Global Leadership Pillars ™. An innovative leadership learning methodology. Visit their website at: www.coachingexpatriates.com
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Chapters
1. Introduciton (00:00:00)
2. Today's Story (00:01:54)
3. Today's Lesson (00:09:13)
4. Today's Tips To Apply What You Learned (00:13:31)
5. Highlights (00:15:54)
51 episodes