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Physical Retail's Vital Pulse: Why In-Store Experiences Still Matter with James O'Hare

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Manage episode 489806652 series 3599229
Content provided by Tim Roedel and James Hodges, Tim Roedel, and James Hodges. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tim Roedel and James Hodges, Tim Roedel, and James Hodges or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

The death of the high street? Not quite.

In this episode of The FODcast, we’re joined by James O’Hare - Area VP UK at Sitoo – to explore why physical retail isn’t dying, it’s evolving.

From in-store gyms and juice bars to immersive tent villages, retailers creating memorable, experience-led spaces are thriving. And behind it all? A shift from disconnected systems to unified commerce, where real-time data powers seamless, personalised shopping.

We cover a LOT in this episode, including:

  • Why in-person shopping still accounts for 75–80% of retail sales
  • The admin load facing store staff (and how tech is changing that)
  • What unified commerce really means (and why it’s more than just omnichannel)
  • Surprising data gaps between UK and Swedish retail
  • How smarter POS systems are freeing staff to serve customers

James brings sharp insight and real-world examples that every retail leader should hear.

Take a walk, grab a coffee, and tune in.

Simply Commerce is the leading supplier of talent into digital commerce across technology, digital marketing, product, sales, and leadership.

Find our more about our approach and our services within digital commerce recruitment here: https://simply-commerce.co.uk/

  continue reading

Chapters

1. Welcome to Season 7 (00:00:00)

2. Introduction to C2 and Unified Commerce (00:00:51)

3. Post-Pandemic Retail Transformation (00:03:40)

4. Creating Reasons to Shop Physically (00:06:39)

5. Understanding Unified Commerce (00:09:11)

6. Mindset vs Technology in Retail (00:16:28)

7. Making Composable Commerce Work (00:26:22)

8. The Future of Omnichannel (00:32:12)

9. AI's Role in Modern Retail (00:36:31)

10. UK vs Sweden: Retail Differences (00:48:35)

11. The Value of London to Global Retailers (00:55:17)

77 episodes

Artwork
iconShare
 
Manage episode 489806652 series 3599229
Content provided by Tim Roedel and James Hodges, Tim Roedel, and James Hodges. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tim Roedel and James Hodges, Tim Roedel, and James Hodges or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

The death of the high street? Not quite.

In this episode of The FODcast, we’re joined by James O’Hare - Area VP UK at Sitoo – to explore why physical retail isn’t dying, it’s evolving.

From in-store gyms and juice bars to immersive tent villages, retailers creating memorable, experience-led spaces are thriving. And behind it all? A shift from disconnected systems to unified commerce, where real-time data powers seamless, personalised shopping.

We cover a LOT in this episode, including:

  • Why in-person shopping still accounts for 75–80% of retail sales
  • The admin load facing store staff (and how tech is changing that)
  • What unified commerce really means (and why it’s more than just omnichannel)
  • Surprising data gaps between UK and Swedish retail
  • How smarter POS systems are freeing staff to serve customers

James brings sharp insight and real-world examples that every retail leader should hear.

Take a walk, grab a coffee, and tune in.

Simply Commerce is the leading supplier of talent into digital commerce across technology, digital marketing, product, sales, and leadership.

Find our more about our approach and our services within digital commerce recruitment here: https://simply-commerce.co.uk/

  continue reading

Chapters

1. Welcome to Season 7 (00:00:00)

2. Introduction to C2 and Unified Commerce (00:00:51)

3. Post-Pandemic Retail Transformation (00:03:40)

4. Creating Reasons to Shop Physically (00:06:39)

5. Understanding Unified Commerce (00:09:11)

6. Mindset vs Technology in Retail (00:16:28)

7. Making Composable Commerce Work (00:26:22)

8. The Future of Omnichannel (00:32:12)

9. AI's Role in Modern Retail (00:36:31)

10. UK vs Sweden: Retail Differences (00:48:35)

11. The Value of London to Global Retailers (00:55:17)

77 episodes

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