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Content provided by Maria Ross. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Maria Ross or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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Geoffrey Smith: How Compassionate Moments, Not Corporate Mandates, Spark Engagement and Customer Satisfaction
Manage episode 486630499 series 2868844
Content provided by Maria Ross. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Maria Ross or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Where do empathy and compassion impact corporate profits, employee experience, and customer satisfaction? In healthcare, and yes, in your industry, no matter what it is, it starts at the local level, as my guest today shares.
Today, Geoffrey Smith and I talk about his journey as an employee experience professional in healthcare, but how he didn't really understand his work or purpose until he saw it through the patient's eyes during his wife's cancer battle, and how the power of human connection relates to patient and customer outcomes. Geoffrey shares why annual employee pulse surveys are not the most actionable, and instead create more continual feedback loops to identify high-performing leaders and teams at the local level so you can replicate their actions and achieve company-wide engagement. He offers practical examples of how busy leaders can check in with employees and achieve measurable results.
To access the episode transcript, please search for the episode title at www.TheEmpathyEdge.com
Key Takeaways:
- Innovation happens in big and small ways. You can change someone’s life with low-tech solutions that only require being present in the moment.
- Employee engagement is a local phenomenon. It's not an organizational metric, it's a team metric - where the work happens.
- Checking in with your employees weekly doubles the engagement of checking in monthly. Measuring team by team in real time will allow you to know where your teams are shining and where they are struggling.
"Keep your eyes open and stay authentically present, because you never know when those small moments are going to change everything." — Geoffrey Smith
From Our Partner:
SparkEffect partners with organizations to unlock the full potential of their greatest asset: their people. Through their tailored assessments and expert coaching at every level, SparkEffect helps organizations manage change, sustain growth, and chart a path to a brighter future.
Go to sparkeffect.com/edge now and download your complimentary Professional and Organizational Alignment Review today.
About Geoffrey Smith, Chief Mo-ment Officer
Geoffrey leverages a diverse 25+ year career in Human Capital Management, specializing in employee engagement, leadership development, and culture change initiatives in the workplace. His journey has ranged from working for the corporate industry leader to building his entrepreneurial start-up from the ground up. Currently, he supports innovative employee/patient/caregiver/human experience leaders, nurse and clinician entrepreneurs, and hospital administration, consulting them on modernized people and talent activation strategies to make a true impact on those who both provide and receive care.
Geoffrey also hosts the Mo-ments of Experience podcast on the People Forward Network. Inspired by his faithful 14-year-old beagle Mo, whose unwavering spirit and love lifted his family during challenging times, the Mo-ments of Experience podcast highlights the meaningful Mo-ments that shape us, move, and inspire us to pursue our purpose.
Connect with Geoffrey:
Mo-ments of Experience, LLC: mo-mentsofexperience.com
LinkedIn: linkedin.com/in/geoffreypsmith
Connect with Maria:
Get Maria's books on empathy: Red-Slice.com/books
Learn more about Maria's work: Red-Slice.com
Hire Maria to speak: Red-Slice.com/Speaker-Maria-Ross
Take the LinkedIn Learning Course! Leading with Empathy
LinkedIn: Maria Ross
Instagram: @redslicemaria
Facebook: Red Slice
Threads: @redslicemaria
We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks!
266 episodes
Share
Manage episode 486630499 series 2868844
Content provided by Maria Ross. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Maria Ross or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Where do empathy and compassion impact corporate profits, employee experience, and customer satisfaction? In healthcare, and yes, in your industry, no matter what it is, it starts at the local level, as my guest today shares.
Today, Geoffrey Smith and I talk about his journey as an employee experience professional in healthcare, but how he didn't really understand his work or purpose until he saw it through the patient's eyes during his wife's cancer battle, and how the power of human connection relates to patient and customer outcomes. Geoffrey shares why annual employee pulse surveys are not the most actionable, and instead create more continual feedback loops to identify high-performing leaders and teams at the local level so you can replicate their actions and achieve company-wide engagement. He offers practical examples of how busy leaders can check in with employees and achieve measurable results.
To access the episode transcript, please search for the episode title at www.TheEmpathyEdge.com
Key Takeaways:
- Innovation happens in big and small ways. You can change someone’s life with low-tech solutions that only require being present in the moment.
- Employee engagement is a local phenomenon. It's not an organizational metric, it's a team metric - where the work happens.
- Checking in with your employees weekly doubles the engagement of checking in monthly. Measuring team by team in real time will allow you to know where your teams are shining and where they are struggling.
"Keep your eyes open and stay authentically present, because you never know when those small moments are going to change everything." — Geoffrey Smith
From Our Partner:
SparkEffect partners with organizations to unlock the full potential of their greatest asset: their people. Through their tailored assessments and expert coaching at every level, SparkEffect helps organizations manage change, sustain growth, and chart a path to a brighter future.
Go to sparkeffect.com/edge now and download your complimentary Professional and Organizational Alignment Review today.
About Geoffrey Smith, Chief Mo-ment Officer
Geoffrey leverages a diverse 25+ year career in Human Capital Management, specializing in employee engagement, leadership development, and culture change initiatives in the workplace. His journey has ranged from working for the corporate industry leader to building his entrepreneurial start-up from the ground up. Currently, he supports innovative employee/patient/caregiver/human experience leaders, nurse and clinician entrepreneurs, and hospital administration, consulting them on modernized people and talent activation strategies to make a true impact on those who both provide and receive care.
Geoffrey also hosts the Mo-ments of Experience podcast on the People Forward Network. Inspired by his faithful 14-year-old beagle Mo, whose unwavering spirit and love lifted his family during challenging times, the Mo-ments of Experience podcast highlights the meaningful Mo-ments that shape us, move, and inspire us to pursue our purpose.
Connect with Geoffrey:
Mo-ments of Experience, LLC: mo-mentsofexperience.com
LinkedIn: linkedin.com/in/geoffreypsmith
Connect with Maria:
Get Maria's books on empathy: Red-Slice.com/books
Learn more about Maria's work: Red-Slice.com
Hire Maria to speak: Red-Slice.com/Speaker-Maria-Ross
Take the LinkedIn Learning Course! Leading with Empathy
LinkedIn: Maria Ross
Instagram: @redslicemaria
Facebook: Red Slice
Threads: @redslicemaria
We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks!
266 episodes
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Similar to The Empathy Edge
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
…
continue reading
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
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continue reading
Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
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continue reading
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continue reading
Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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