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Content provided by Maria Ross. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Maria Ross or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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Garrett Delph: Operationalizing Happiness
Manage episode 489228023 series 2868844
Content provided by Maria Ross. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Maria Ross or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Unhappiness at work causes poor performance, disengagement, mistakes, absenteeism, mental health issues, and ultimately poor customer experience and anemic sales.
But defining happiness at work seems so squishy. Is the leader's job to make people happy? Garrett Delph looks at happiness the way I look at empathy - as an intentional business strategy that can be operationalized and scaled.
Today, we talk about the causes of unhappiness in a business culture, why increasing happiness and decreasing stress are good for the bottom line, how clarity plays a huge role in engaging your people, and what it looks like from a process and operations point of view. He shares why culture is operational and that people need a structure that enables them to understand expectations, communicate easily and safely, and collaborate - or they will just leave. We had a great conversation about how empathy is linked to happiness and why it needs to be modeled and discussed from the top. Lastly, Garrett leaves you with two paths to take if you suspect your business could be more effective, so you can take the next right steps to improve results.
To access the episode transcript, please search for the episode title at www.TheEmpathyEdge.com
Key Takeaways:
- Clarity is a form of empathy at work - when we are clear, we help people avoid anxiety, stress, and confusion, which leads to greater happiness.
- You have to balance the load with your managers - if you don’t know what they are doing or who they are managing, you cannot understand where the workflow bottlenecks are.
- We are all needed for the business to function. And people need direction and instruction to ensure we’re all on the same page.
"As leaders, often we hire great people and we buy the lie ‘hire great people and set them free’ not realizing you can't do that, or you fail the people." — Garrett Delph
The Empathy Edge Episode References:
- Dr. Tracy Brower: The Secret to Happiness at Work
- Brent Lowe and Susan Basterfield: How Innovative Organizations Lead and Scale - No Managers Required
- Setting the Table: The Transforming Power of Hospitality in Business by Danny Meyer
From Our Partner:
SparkEffect partners with organizations to unlock the full potential of their greatest asset: their people. Through their tailored assessments and expert coaching at every level, SparkEffect helps organizations manage change, sustain growth, and chart a path to a brighter future.
Go to sparkeffect.com/edge now and download your complimentary Professional and Organizational Alignment Review today.
About Garrett Delph, Founder & CEO, Clarity Ops
Garrett Delph stands at the forefront of business transformational solutions for the new generation of leaders. He is the Founder and Chief Clarity Officer of Clarity Ops, LLC. A serial entrepreneur, he has established a track record of founding three successful international businesses that have collectively generated over $50 million in revenue. Garrett's new-generation business solutions are created for leaders who need faster, easier, and more profitable step-by-step ways for scaling businesses.
Connect with Garrett:
Clarity Ops: clarityops.co
LinkedIn: linkedin.com/in/garrettdelph
Connect with Maria:
Get Maria's books on empathy: Red-Slice.com/books
Learn more about Maria's work: Red-Slice.com
Hire Maria to speak: Red-Slice.com/Speaker-Maria-Ross
Take the LinkedIn Learning Course! Leading with Empathy
LinkedIn: Maria Ross
Instagram: @redslicemaria
Facebook: Red Slice
Threads: @redslicemaria
We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks!
269 episodes
Share
Manage episode 489228023 series 2868844
Content provided by Maria Ross. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Maria Ross or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Unhappiness at work causes poor performance, disengagement, mistakes, absenteeism, mental health issues, and ultimately poor customer experience and anemic sales.
But defining happiness at work seems so squishy. Is the leader's job to make people happy? Garrett Delph looks at happiness the way I look at empathy - as an intentional business strategy that can be operationalized and scaled.
Today, we talk about the causes of unhappiness in a business culture, why increasing happiness and decreasing stress are good for the bottom line, how clarity plays a huge role in engaging your people, and what it looks like from a process and operations point of view. He shares why culture is operational and that people need a structure that enables them to understand expectations, communicate easily and safely, and collaborate - or they will just leave. We had a great conversation about how empathy is linked to happiness and why it needs to be modeled and discussed from the top. Lastly, Garrett leaves you with two paths to take if you suspect your business could be more effective, so you can take the next right steps to improve results.
To access the episode transcript, please search for the episode title at www.TheEmpathyEdge.com
Key Takeaways:
- Clarity is a form of empathy at work - when we are clear, we help people avoid anxiety, stress, and confusion, which leads to greater happiness.
- You have to balance the load with your managers - if you don’t know what they are doing or who they are managing, you cannot understand where the workflow bottlenecks are.
- We are all needed for the business to function. And people need direction and instruction to ensure we’re all on the same page.
"As leaders, often we hire great people and we buy the lie ‘hire great people and set them free’ not realizing you can't do that, or you fail the people." — Garrett Delph
The Empathy Edge Episode References:
- Dr. Tracy Brower: The Secret to Happiness at Work
- Brent Lowe and Susan Basterfield: How Innovative Organizations Lead and Scale - No Managers Required
- Setting the Table: The Transforming Power of Hospitality in Business by Danny Meyer
From Our Partner:
SparkEffect partners with organizations to unlock the full potential of their greatest asset: their people. Through their tailored assessments and expert coaching at every level, SparkEffect helps organizations manage change, sustain growth, and chart a path to a brighter future.
Go to sparkeffect.com/edge now and download your complimentary Professional and Organizational Alignment Review today.
About Garrett Delph, Founder & CEO, Clarity Ops
Garrett Delph stands at the forefront of business transformational solutions for the new generation of leaders. He is the Founder and Chief Clarity Officer of Clarity Ops, LLC. A serial entrepreneur, he has established a track record of founding three successful international businesses that have collectively generated over $50 million in revenue. Garrett's new-generation business solutions are created for leaders who need faster, easier, and more profitable step-by-step ways for scaling businesses.
Connect with Garrett:
Clarity Ops: clarityops.co
LinkedIn: linkedin.com/in/garrettdelph
Connect with Maria:
Get Maria's books on empathy: Red-Slice.com/books
Learn more about Maria's work: Red-Slice.com
Hire Maria to speak: Red-Slice.com/Speaker-Maria-Ross
Take the LinkedIn Learning Course! Leading with Empathy
LinkedIn: Maria Ross
Instagram: @redslicemaria
Facebook: Red Slice
Threads: @redslicemaria
We would love to get your thoughts on the show! Please click https://bit.ly/edge-feedback to take this 5-minute survey, thanks!
269 episodes
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Similar to The Empathy Edge
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
…
continue reading
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
…
continue reading
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…
continue reading
Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
…
continue reading
Kipp Bodnar (HubSpot’s CMO) and Kieran Flanagan (Hubspot's SVP of Marketing), lead you down the rabbit hole of marketing trends, growth tactics and innovation. On the way you’ll pick up undiscovered strategies to give you that slight edge for success. These are not your typical twitter thread regurgitated marketing tactics that everyone is doing. These are new methods, with unfiltered examination of successful fresh ideas.
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continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
1
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Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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