Keywords

on-hold messaging, dental practices, patient education, voice talent, marketing, phone systems, customer service, business growth, patient retention, audio branding

Summary

In this episode, John Waller, known as the On-Hold Guy, discusses the importance of on-hold messaging for dental practices. He explains how custom patient education messages can enhance the patient experience during hold times, the significance of professional voice talent, and the psychology behind effective messaging. John also covers the integration of these services with various phone systems and the cost-effectiveness of his offerings, emphasizing the potential for increased patient retention and practice growth.

Contact:
John Waller
[email protected]
Www.theonholdexperience.com
Schedule a meeting with me:
Meetings.hubspot.com/theonholdguy
My thirty second video
https://youtu.be/IzybJ8NEedY

Takeaways

Helping dental practices for over 28 years.
Creating custom patient education messages is essential.
Professional voice talent enhances the on-hold experience.
Messages can be updated easily and at no cost.
Alternating voice talent keeps the message fresh.
Longer messages help patients forget they are on hold.
Cross-promoting multiple locations can drive referrals.
On-hold messaging can be integrated with various phone systems.
The service is cost-effective with a month-to-month commitment.
Custom messages can be tailored to specific promotions.

Chapters

00:00 Introduction and Event Discussion
00:25 Patient Engagement Strategies
05:23 Psychology of On-Hold Messaging
06:58 Cross-Promotion Strategies for Multi-Location Practices
07:54 Managing Patient Hold Times Effectively
09:25 Customizing Patient Education Messages
10:31 Integration with VoIP Systems
12:22 Streamlined Message Updates and Management
13:58 Affordable On-Hold Solutions for Practices
14:45 Transitioning Messages During Practice Changes
15:33 The Importance of Networking and Referrals
16:36 Exploring AI and New Ventures
17:30 Innovative Payment Solutions in Dentistry