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Breaking tradition | Emre Tekoglu
Manage episode 476977500 series 3577614
Episode 222: Emre Tekoglu sees opportunity in every support interaction.
⏱️ Timestamps:
00:00:00 - Intro
00:01:23 - Why support holds the retention key
00:02:31 - Beyond solving: Decoding support signals
00:04:29 - Collaboration over competition post-sales
00:05:36 - Escaping the ticket trap
00:08:44 - Support’s role in renewal strategies
00:09:59 - A mindset shift in customer care
00:10:59 - Until next time
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Emre Tekoglu:
Emre's LinkedIn: https://www.linkedin.com/in/emretekoglu/
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