Your favorite CS personalities answer your hardest CS questions.
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Lifetime Value Media Podcasts
Scheer Intelligence features thoughtful and provocative conversations with "American Originals" -- people who, through a lifetime of engagement with political issues, offer unique and often surprising perspectives on the day's most important issues.
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Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with? The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or ...
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Expert mode marketing technology, AI, and CX insights from top brands and Martech platforms fill every episode, focusing on what leaders need to know to build customer lifetime value and long-term business value. The Agile Brand with Greg Kihlström® features executives and thought leaders from top brands and tech platforms discussing the industry's trends, like AI adoption, first-party data strategies, artificial intelligence in the consumer journey, consumer data privacy, omnichannel custom ...
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Welcome to “The Farmland Exchange”, the official podcast of CLHbid.com, where we bring you expert insights on selling and buying farmland in Western Canada. Hosted by Devon Davidson, Digital Media Strategist for CLHbid.com, this show is your trusted guide to navigating the complex process of selling and buying farmland. From capital gains exemptions and tax strategies to marketing your land and optimizing its value through strategic packaging and subdivision, we cover it all. We also dive in ...
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The Ad Project is your ultimate guide to conquering the world of digital advertising and retail media. While we specialize in unravelling the complexities of Amazon advertising, we explore the entire retail media landscape, providing you with comprehensive insights that empower you to excel in the rapidly evolving e-commerce industry. Our expert guests bring a wealth of knowledge to the table, ensuring you're equipped with the latest strategies and tactics to thrive in the highly competitive ...
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This podcast will show you how to build, launch, grow, and scale a wildly successful online business. Listen to real conversations with proven practical strategies and success stories. You will learn how to generate more traffic, more sales, more profit, and customer lifetime value for your online store. Coming to you from the online marketing experts at Voy Media, here is your host Kevin Urrutia. We bring a rotating lineup of experts to analyze the week in content marketing, copywriting, em ...
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The goal of the Customer Lifetime Value University Podcast is to provide listeners with actionable plans and strategies to improve their CLTV.The way we think about growth is changing. It's not all about acquisition. In fact, getting your existing customers to stay longer, spend more, and refer you are keys to creating exponential growth.Episodes will be a concise 15-30 minutes and will stay light on the theory and heavy on specific implementable things brands can do.
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I'm Sandhya Dhimmar. My mission is to uplift people because I genuinely believe that there is something inside of every human being on this planet that is waiting for them to tap into those inner powers. Until and unless some biggest incident happens with us, we just take our life for granted. After those incidents, we realized that life is a precious gift that is given by God. Every person has realized that power once in their lifetime. And, that is why I want to help people to know their i ...
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In today’s world of business, when it comes to picking up the phone, most people hate it and won’t do it. There’s a belief that cold calling doesn’t work. It won’t work if it’s not done consistently. Today’s audience tends to hide behind social media and uses excuses like “there’s no point, customers will be annoyed. They don’t like receiving cold calls”. That is completely false. The truth is emotions are difficult to convey through words in a written email or in digital marketing. Bottom l ...
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Go Beyond Fundraising: The Podcast for Nonprofits
Nonprofit Fundraising & Marketing Podcast by Pursuant
Go Beyond Fundraising, a podcast brought to you by the Allegiance Group + Pursuant, seeks to find the sharpest minds in the fundraising, nonprofit marketing, and organizational leadership and create conversations that spark positive change. We exist to help determined nonprofits make an even bigger impact in the world through smart strategy, cutting-edge technology, and actionable data. Learn more at https://teamallegiance.com/go-beyond-fundraising-podcast/
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I'm a retired financial advisor, I sold my business in 2005 and as a result of attending Social Media Marketing World in 2017 decided I had knowledge and opinions the I wanted to share. My interests are in real estate, the financial markets, and self-improvement. I think of Best of Us, my YouTube channel, as my TV station where I can have a voice to the world.I hope you'll find it as much fun as I do and I hope you'll find value in what I share. I want something in return. I want to reach 1 ...
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THE GRITTY COACH - Accountability Strategies for Entrepreneurs
Erika Borden | Accountability Coach | Veteran | Mom
Hey Gritty Friend! Starting or Taking your business to the next level can be challenging without stress, anxiety, fears, lack of focus and clarity much less adding all these together. If you are feeling overwhelmed, unfocused, stuck with obstacle after obstacle and you have the grit to hear how to make changes, then you are in the right place. Hi! My name is Erika and I am super excited you are here for some gritty advice where I focus on helping CEOs and Coaches increase their client’s resu ...
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The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Alex Turkovic
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
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The Solomon Success podcast is dedicated to the timeless wisdom of King Solomon and the Book of Proverbs in order to maximize one’s business and life. To our advantage, we can find King Solomon’s financial strategies in addition to many life philosophies documented in biblical scriptures. Focusing on these enduring fundamentals of success allows us to bypass the “get-rich-quick” schemes that cause many to stumble on their journey toward success. Our concern is not only spiritual in nature, b ...
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Episode 276: Rob, JP, and Dillon discuss effective pulse checks with your customers. ⏱️ Timestamps: 00:00:00 - Intro 00:01:24 - Quick pulse check insights 00:02:39 - Creative feedback techniques 00:03:34 - Building trust with questions 00:05:38 - Timing is everything 00:07:15 - The QBR question dilemma 00:12:04 - Measuring customer happiness 00:13:…
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#696: The network effect on CX of AI plus employees with Jay Pattisall, Forrester
26:55
26:55
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26:55If AI can amplify every employee’s reach ten-fold, how ready is your organization to harness that network effect? We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their customers. Agility isn’t about adding more tech; it’s about multiplying human impact. Tod…
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Return to Fukushima: Unmasking the Hidden Dangers of Nuclear Power and Its Global Implications
42:16
42:16
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42:16Welcome to Scheer Intelligence, where insight meets honesty. I'm Robert Scheer, and in this episode, we're taking a deep dive into the shadowy world of nuclear technology with acclaimed author Thomas Bass. We'll explore the ongoing disaster at Fukushima, the dangerous illusions of peaceful nuclear energy, and the profound geopolitical and environme…
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Episode 275: Chad Horenfeldt knows CSMs are seeing more pressure than ever. ⏱️ Timestamps: 00:00:00 - Intro 00:01:30 - A book in the making 00:02:52 - Under pressure 00:06:08 - Strategic CSMs 00:07:25 - Navigating workplace dynamics 00:10:22 - Defining strategy 00:14:22 - Action speaks louder 00:15:51 - Moving forward 📺 Lifetime Value: Your Destina…
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Episode 274: The usually affable Bob London has got a bone to pick. ⏱️ Timestamps: 00:00:00 - Intro 00:02:05 - Airport AMAs and LinkedIn tales 00:03:03 - LinkedIn parody and engagement 00:05:31 - Bob's satirical posts 00:06:42 - Social media madness 00:08:01 - Social personas vs. reality 00:10:24 - Comedy and authenticity 00:12:27 - The power of ch…
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#695: Why Trust Is a Strategy, Not a Sentiment with Dana Bodine, Trustpilot
28:58
28:58
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28:58If nearly half of consumers spend more with brands they trust, why aren’t more companies making trust a core business strategy instead of just a tagline? To help me explore this question, I’m joined by Dana Bodine, U.S. Vice President of Marketing at Trustpilot, the world’s largest independent platform for customer feedback. About Dana Bodine Dana …
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Unlocking Mid-Level Giving: Precision Strategies for Sustainable Growth
53:52
53:52
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53:52Your organization’s mid-level donors are already fueling your mission by giving as much as 10x more than entry-level supporters. These donors are loyal, passionate, and just one intentional moment away from becoming major givers. However, these donors often fall through the cracks. With donor acquisition getting harder and more expensive – and ret…
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Episode 273: Monica Stewart wants to know how we get to value sooner. ⏱️ Timestamps: 00:00:00 - Intro 00:01:31 - The big question on customer success 00:01:48 - Vendor mishaps and lessons learned 00:05:27 - Why traditional sprints fail 00:07:04 - Rob's show and tell inspiration 00:08:33 - The power of focused sprints 00:11:03 - Internal dysfunction…
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Recharge the batteries | Laura Kightlinger
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14:14Episode 272: Laura Kightlinger is on a journey to find the balance. ⏱️ Timestamps: 00:00:00 - Intro 00:02:01 - The focus struggle in CS 00:02:38 - AI's role in modern efficiency 00:03:54 - Time management and side projects 00:06:20 - The exhaustion of context switching 00:07:24 - Meditation and resisting distraction 00:11:18 - Finding balance in a …
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#694: What's your plan for Q5 this year, with Xavier de Baillenx from Ramdam
23:39
23:39
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23:39What if your most profitable campaign window isn’t Black Friday or Cyber Monday… but after the holidays, when everyone else is quiet? While most marketers are winding down, savvy brands are doubling down—tapping into the “Q5” period between Christmas and early January, when ad prices drop, engagement spikes, and consumers are laser-focused on their…
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Episode 271: Jeff Moss returns to chat the rapid evolution of AI in the workplace. ⏱️ Timestamps: 00:00:00 - Legal automation and AI's impact 00:00:30 - Meet the standup team 00:01:17 - Jeff's journey in customer success 00:02:17 - The perfect haircut experience 00:03:11 - AI: Savior or just a tool? 00:05:35 - Education's AI curriculum 00:06:14 - G…
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#693: Optimizing the post-click customer experience with Riikka Söderlund, Katana Cloud Inventory
24:05
24:05
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24:05What if your biggest customer experience problem isn’t your marketing… but your inventory spreadsheet? In the era of one-click checkouts, Prime delivery expectations, and endless online channels, brands are pouring millions into customer acquisition—only to lose customers post-purchase. Why? Because they can’t deliver what they just sold. Today’s g…
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Episode 270: Andrea Wojnicki wants you to double down on your unique strengths. ⏱️ Timestamps: 00:00:00 - Intro 00:02:02 - The power of personal branding 00:03:28 - Foundation of professional growth 00:03:47 - JP's LinkedIn journey 00:05:46 - Two-step branding process 00:07:58 - Communication before clarity 00:09:00 - Aspirations in personal brandi…
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Current State of the Cattle Industry in Canada Feat. Travis Toews
38:24
38:24
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38:24On this episode of The Farmland Exchange Podcast, we sit down with Travis Toews, former Minister of Finance for Alberta and past President of the Canadian Cattle Commission, to explore the evolving landscape of Canada’s cattle industry. With deep industry knowledge and a boots-on-the-ground perspective, Travis offers invaluable insights into the pr…
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Where do we go from here? | Therese Mucherie
13:48
13:48
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13:48Episode 269: Therese Mucherie is looking to the future. ⏱️ Timestamps: 00:00:00 - Intro 00:02:18 - Evolution of customer success 00:04:41 - Rethinking KPIs in CS 00:06:00 - AI's role in personalizing service 00:07:41 - Commercial vs non-commercial debate 00:09:35 - Everyone's selling, but how? 00:10:41 - Global perspectives on SaaS 00:11:46 - Cultu…
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#692: The lifetime value of milliseconds in the customer experience with Jaxon Repp, Harper
24:34
24:34
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24:34Agility can often get framed as driving massive transformation—but sometimes it’s the milliseconds that matter. When every digital moment counts, small gains in speed and efficiency can have a disproportionately large impact on customer lifetime value and brand loyalty. If you could speed up every digital interaction your customers have with your b…
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Episode 268: Noble Todd describes how he made the leap from sales to customer success. ⏱️ Timestamps: 00:00:00 - Intro 00:02:07 - What’s on Noble's mind about CS 00:03:01 - Transitioning from sales to CS 00:04:17 - JP's tips for CS success 00:08:24 - The challenge of landing a CS role 00:09:56 - Rob's unexpected sales journey 00:12:48 - Rob’s value…
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When total and complete automation is within reach, do you let it take over? Kristi and Stino share their thoughts on what makes customer success...customer success. ⏱️ Timestamps: 00:00:00 - Botox and burnout in CS 00:03:24 - Personalization vs. product-led growth 00:04:03 - Losing the human touch in PLG 00:06:07 - Segmentation and scalable white …
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Prime Day 2025: What 4 Days of Deals Means for Amazon Advertisers
22:55
22:55
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22:55Prime Day 2025 is going from 2 to 4 days—and advertisers need to be ready. In this episode, Joe Shelerud and Maarja Hewitt break down what this longer event means for budget pacing, conversion trends, and media planning. They explore performance data from past Prime Days, how the extended format could shift buyer behavior, and what strategies will …
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Episode 267: Laura Condy returns to the show to play a little game. ⏱️ Timestamps: 00:00:00 - Intro 00:02:24 - Traits in CS leadership 00:03:30 - Green flags in leaders 00:05:50 - The value of humility 00:06:46 - Realistic goals over lofty dreams 00:09:00 - Astrology and work life 00:11:08 - Rule number six revealed 00:11:41 - The power of taking P…
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#691: Gaining agility and results with composable CMS, with Mark Wheeler from Storyblok
31:23
31:23
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31:23Is your CMS holding your creativity—and marketing growth—hostage? When speed and agility are everything, most marketing teams are still stuck in the slow lane—waiting on developers to publish updates, launch campaigns, or even fix a typo. Sound familiar? Today’s guest says it’s time for marketers to take the wheel. Mark Wheeler, Chief Marketing Off…
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"Unraveling Madness and Resisting the Rising Tide of Authoritarianism: A Conversation on Society, Labor, and Democracy with Dr. Frances Gill"
40:22
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40:22Welcome to Scheer Intelligence, where the insights come straight from the voices of our guests. In this episode, we explore the turbulent political and social landscape of Los Angeles and the United States, featuring a compelling conversation with Dr. Frances Gill—a psychiatrist, community advocate, and labor supporter. Join us as we delve into the…
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Episode 266: In a new era of work, have the boundaries within it changed? ⏱️ Timestamps: 00:00:00 - Intro 00:01:16 - The awkward Reddit post 00:02:10 - Anodyne responses explored 00:03:15 - Romantic intentions revealed 00:04:59 - Navigating workplace boundaries 00:06:54 - Remote work relationships 00:07:33 - Dynamics and drama at the office 00:08:5…
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#690: Focusing on long-term customer value using next best action with Tine Van Calster, Telenet
26:47
26:47
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26:47What if your most loyal customers are the ones you helped spend less? Agility in marketing isn't just about moving faster — it's about aligning brand intentions with customer outcomes in real-time, even when that means giving up short-term gains to earn long-term trust. Today we are here at PegaWorld 2025 at the MGM Grand in Las Vegas, and we’re go…
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See the unicorn, be the unicorn | Ezra Zimbler
12:55
12:55
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12:55Episode 265: Ezra Zimbler worked at LinkedIn for over ten years, and now he's his advice on how to harness it. ⏱️ Timestamps: 00:00:00 - Intro 00:02:15 - The good and bad of LinkedIn communities 00:03:17 - The art of self-quoting 00:04:01 - LinkedIn for job seekers 00:07:54 - Authenticity on LinkedIn 00:09:25 - Defining authenticity 00:10:28 - Link…
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#689: Building a culture of agility with Eugenie Lamprecht, Reka
19:28
19:28
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19:28Welcome to this episode, brought to you by Reka, a developer of industry-leading, multimodal, AI models that enable individuals and organizations to deploy generative AI applications. Agility requires an attention to process and a commitment to continuous improvement. It also requires a culture of agility. Today we’re going to talk about talent in …
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Confident customer conversations | Karin Dgana
15:18
15:18
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15:18Episode 264: Karin Dgana shares the roadmap for non-managerial customer success. ⏱️ Timestamps: 00:00:00 - Intro 00:01:28 - Motivation behind Intelligent Success 00:02:40 - Building a CS career beyond leadership 00:03:44 - Navigating leadership possibilities 00:06:25 - Path to independence in CS roles 00:08:08 - Staying motivated amid change 00:10:…
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#688: Building a Customer Brain and how it benefits customers and the business with Christian Nelissen, National Australia Bank
26:34
26:34
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26:34Agility at enterprise scale means building systems that not only make millions of micro-decisions, but also keep humans at the center — creating experiences that are timely, relevant, and respectful of the customer. What if your data knew your customers better than your frontline employees — and used that insight to serve, not sell? Today we are he…
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From Data to Fierce Loyalty: Humanizing Donor Engagement
46:40
46:40
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46:40Think about an exceptional experience you’ve had with a commercial brand. Did it seem to know precisely what you needed and when you needed it? Did its team go above and beyond to discover what you like for a more customized experience? Most for-profits do an excellent job of providing a personalized, engaging experience to their customers, who rew…
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Making the Most of Prime Day with Amazon Marketing Cloud
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29:05Prime Day 2025 is stretching into four days, opening up huge opportunities — and new complexities — for brands on Amazon. In this special guest-hosted episode, Tony Miller (Director of Programmatic Strategy) and Isaac Shelton (Sr. Account Manager) lay out a tactical, AMC-powered strategy to win across each phase of Prime Day. 🔑 Key Takeaways: Learn…
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Episode 263: Akash Sorathia is trying to crack the code on the new revenue mindset. ⏱️ Timestamps: 00:00:00 - Intro 00:02:20 - Revenue-driven mindset shift 00:02:50 - Misalignment and clear roles 00:04:12 - Building a hungry CS team 00:05:22 - Relationship selling mastery 00:06:07 - Goal-oriented CS approach 00:08:39 - Structuring for CS success 00…
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Episode 262: De'Edra Williams returns, even more fabulous than before. ⏱️ Timestamps: 00:00:00 - Intro 00:02:04 - Introducing the fab five 00:04:05 - Star Trek character analogies 00:06:23 - Khan as churn 00:07:27 - Implementing the strategy 00:09:26 - Funding the Starship Enterprise 00:11:51 - Vision for customer success 00:12:42 - May the force b…
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Not in Our Name: Jewish Perspectives on Identity, Democracy, and Justice in a Divided World"
35:14
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35:14Join Robert Scheer in this illuminating episode of Scheer Intelligence as he explores the complex truths of Jewish identity, the fight for religious and political freedom, and the urgent need for justice in the Israeli-Palestinian conflict. Through candid conversations with voices rooted in Jewish tradition and progressive activism, this series del…
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#687: Customer Experience Design using Generative AI, with Tara DeZao, Pega
22:34
22:34
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22:34What if you could test drive your entire customer experience — before even writing a line of code? Agility isn’t just about reacting fast — it’s about thinking ahead, designing deliberately, and testing before committing. In an age where customer expectations shift by the minute, businesses can’t afford to just “build and hope.” Today we are here a…
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Episode 261: Boaz Maor discusses his experience starting a brand new role. ⏱️ Timestamps: 00:00:00 - Intro 00:01:14 - Why NPS matters more than you think 00:02:59 - The mission to fix healthcare 00:03:34 - Capitalism meets chaos in U.S. healthcare 00:10:15 - Making routine care truly affordable 00:16:09 - The three layers of customers 00:30:04 - Re…
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