Expert mode marketing technology, AI, and CX insights from top brands and Martech platforms fill every episode, focusing on what leaders need to know to build customer lifetime value and long-term business value. The Agile Brand with Greg Kihlström® features executives and thought leaders from top brands and platforms discussing the industry's trends, like first-party data strategies, artificial intelligence, consumer data privacy, omnichannel customer experience, and more. The Agile Brand i ...
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Scheer Intelligence features thoughtful and provocative conversations with "American Originals" -- people who, through a lifetime of engagement with political issues, offer unique and often surprising perspectives on the day's most important issues.
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Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with? The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or ...
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Your favorite CS personalities answer your hardest CS questions.
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Welcome to “The Farmland Exchange”, the official podcast of CLHbid.com, where we bring you expert insights on selling and buying farmland in Western Canada. Hosted by Devon Davidson, Digital Media Strategist for CLHbid.com, this show is your trusted guide to navigating the complex process of selling and buying farmland. From capital gains exemptions and tax strategies to marketing your land and optimizing its value through strategic packaging and subdivision, we cover it all. We also dive in ...
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The fun side of miles, points and travel! Hosted by Shawn Coomer and Mark Ostermann, MTM Travel dives into the points hobby & the lifestyle of travel with topical conversations and plenty of laughs along the way. Mark & Shawn have a combined 18 years of experience covering these topics on Miles to Memories and Travel on Points and are cohosts of the popular MtM Vegas Youtube Show on the Miles to Memories Vegas channel. They also host the 20 Minute Travel news show on this same feed where you ...
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You often hear stories of ecommerce companies that have grown at record speed. What’s their secret? On the Minds of Ecommerce podcast find out what key strategy helped the most successful ecommerce stores scale beyond the million. Raphael Paulin-Daigle interviews the top ecommerce entrepreneurs and executives to get you straight-to-the-point, no-BS insights to learn from and apply right away. Listen to Minds of Ecommerce if you want to hear from the world's most impressive ecommerce entrepre ...
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This podcast will show you how to build, launch, grow, and scale a wildly successful online business. Listen to real conversations with proven practical strategies and success stories. You will learn how to generate more traffic, more sales, more profit, and customer lifetime value for your online store. Coming to you from the online marketing experts at Voy Media, here is your host Kevin Urrutia. We bring a rotating lineup of experts to analyze the week in content marketing, copywriting, em ...
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The goal of the Customer Lifetime Value University Podcast is to provide listeners with actionable plans and strategies to improve their CLTV.The way we think about growth is changing. It's not all about acquisition. In fact, getting your existing customers to stay longer, spend more, and refer you are keys to creating exponential growth.Episodes will be a concise 15-30 minutes and will stay light on the theory and heavy on specific implementable things brands can do.
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I'm Sandhya Dhimmar. My mission is to uplift people because I genuinely believe that there is something inside of every human being on this planet that is waiting for them to tap into those inner powers. Until and unless some biggest incident happens with us, we just take our life for granted. After those incidents, we realized that life is a precious gift that is given by God. Every person has realized that power once in their lifetime. And, that is why I want to help people to know their i ...
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In today’s world of business, when it comes to picking up the phone, most people hate it and won’t do it. There’s a belief that cold calling doesn’t work. It won’t work if it’s not done consistently. Today’s audience tends to hide behind social media and uses excuses like “there’s no point, customers will be annoyed. They don’t like receiving cold calls”. That is completely false. The truth is emotions are difficult to convey through words in a written email or in digital marketing. Bottom l ...
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The Omnichannel Marketer Show - hosted by Kait Stephens - is frank discussion about what it takes to build a consumer brand, create a seamless omnichannel experience, and drive revenue and customer lifetime value across DTC, Amazon, and Retail Channels. If you’re looking for the latest strategies, tips, and trends from seasoned omnichannel marketers, want no-B.S. answers to your biggest ecommerce questions, need a perspective on how your peers are addressing the same issues, or just simply w ...
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The Ad Project is your ultimate guide to conquering the world of digital advertising and retail media. While we specialize in unravelling the complexities of Amazon advertising, we explore the entire retail media landscape, providing you with comprehensive insights that empower you to excel in the rapidly evolving e-commerce industry. Our expert guests bring a wealth of knowledge to the table, ensuring you're equipped with the latest strategies and tactics to thrive in the highly competitive ...
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I'm a retired financial advisor, I sold my business in 2005 and as a result of attending Social Media Marketing World in 2017 decided I had knowledge and opinions the I wanted to share. My interests are in real estate, the financial markets, and self-improvement. I think of Best of Us, my YouTube channel, as my TV station where I can have a voice to the world.I hope you'll find it as much fun as I do and I hope you'll find value in what I share. I want something in return. I want to reach 1 ...
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THE GRITTY COACH - Accountability Strategies for Entrepreneurs
Erika Borden | Accountability Coach | Veteran | Mom
Hey Gritty Friend! Starting or Taking your business to the next level can be challenging without stress, anxiety, fears, lack of focus and clarity much less adding all these together. If you are feeling overwhelmed, unfocused, stuck with obstacle after obstacle and you have the grit to hear how to make changes, then you are in the right place. Hi! My name is Erika and I am super excited you are here for some gritty advice where I focus on helping CEOs and Coaches increase their client’s resu ...
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The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Alex Turkovic
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
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The Solomon Success podcast is dedicated to the timeless wisdom of King Solomon and the Book of Proverbs in order to maximize one’s business and life. To our advantage, we can find King Solomon’s financial strategies in addition to many life philosophies documented in biblical scriptures. Focusing on these enduring fundamentals of success allows us to bypass the “get-rich-quick” schemes that cause many to stumble on their journey toward success. Our concern is not only spiritual in nature, b ...
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Unmasking AI: The Hidden Risks of Military Tech and Surveillance"
27:50
27:50
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27:50oin Robert Scheer and guest Peter Byrne as they delve into the dark side of artificial intelligence, exploring its militarization, misuse, and impact on global security and democracy. Through a series of in-depth investigations sponsored by Project Censored, they reveal how AI is being used to control societies, threaten peace, and undermine human …
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Episode 251: What has become of the social contract around employment? ⏱️ Timestamps: 00:00:00 - Intro 00:02:01 - Caught on tape: Private meeting fallout 00:03:38 - When performance isn’t enough 00:04:44 - The myth of avoiding politics 00:05:59 - Be a force multiplier, not a divider 00:06:59 - From messed with to messed up 00:08:29 - Promotions as …
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#680: Agile is about more than velocity, with Gabrielle Wieczorek
27:12
27:12
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27:12This show is brought to you by the Online Scrum Masters Summit, taking place virtually on June 17-19, with more information at: http://www.onlinescrummasterssummit.com What if the most powerful tool for driving agile transformation isn’t a framework or a ceremony—but a dashboard? Today’s guest believes data may be the most underused lever for agili…
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Productize yourself | Luke Bartram & James Lawson
26:02
26:02
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26:02Episode 250: Luke Bartram and James Lawson share their best job search advice. ⏱️ Timestamps: 00:00:00 - Intro 00:02:39 - What’s on Luke’s CS recruitment mind 00:03:38 - Positioning yourself in a crowded market 00:06:01 - The value of domain expertise 00:09:20 - Productizing your CS experience 00:11:40 - Unpacking market shifts in hiring 00:13:15 -…
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Episode 249: Adil Dittmer brings a classic sports analogy to the show. ⏱️ Timestamps: 00:00:00 - Intro 00:01:49 - Defending data without the D 00:02:21 - A mission to democratize data science 00:02:55 - Why CS can't define its own value 00:04:24 - Playing defense: What it means in CS 00:06:47 - Defense often beats offense in CS 00:07:18 - The missi…
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Scaling a Technical Ecommerce Brand Through Automation and a Lean Team With John Ibbetson
18:57
18:57
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18:57John Ibbetson is the CEO of trueCABLE, a company specializing in low-voltage and fiber optic products. Under his leadership, trueCABLE has developed a comprehensive end-to-end solution, emphasizing reliability and customer support. With a background in business development, John previously held sales and account management roles at Distributor Wire…
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#679: Growing a brand by focusing on the details that matter with Dominic Minogue, Dirty Water
23:23
23:23
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23:23There are a lot of great ideas for products and brands out there, but sometimes the difference between success and failure lies in getting the details right and understanding the customers and users of your product. Today we’re going to talk about growing a brand by focusing on the details that matter. To help me discuss this topic, I’d like to wel…
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Episode 248: Kristina Muñoz Ledo Klakegg shares her journey while building a monetized customer success offering. ⏱️ Timestamps: 00:00:00 - Intro 00:01:36 - Shifting from email to SMS marketing 00:03:10 - Strategic service as a revenue stream 00:03:39 - CS stepping into the revenue spotlight 00:05:33 - Pushing vs. pulling in customer success 00:06:…
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Hilton Devalues Again, Last Minute Business Class for 3, Amex to Alaska Ending Soon & Valuing Points
44:59
44:59
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44:59Get an easy $200 from Melio for making your first payment! (Affiliate link. Terms below) https://affiliates.meliopayments.com/travelonpointsteam Episode Description This week Shawn and Mark discuss some interesting items in the news. Amex is now offering perks for downgrading cards, but there is a catch. They also discuss the end of Amex to Alaska …
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Episode 247: Nehal Gupta envisions the future of customer marketing. ⏱️ Timestamps: 00:00:00 - AI sold me this hat 00:00:47 - Meet the Daily Standup crew 00:01:18 - From engineering to customer marketing 00:02:10 - AI's transformation of marketing 00:05:14 - The myth of the AI takeover 00:06:29 - Striking the human-AI balance 00:08:31 - Margin, sen…
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#678: AI gains emotional intelligence with Joshua Goldberg, Zenapse
23:56
23:56
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23:56Have you ever wondered why, despite having access to advanced AI tools, your marketing strategies still don’t hit the mark? Could it be that you’re focusing on the wrong data and missing the emotional connections that truly drive consumer behavior? Today we’re exploring the intersection of AI, emotional intelligence, and marketing with Joshua Goldb…
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Episode 246: Jon Johnson is a few weeks into a new gig, and he's got thoughts. ⏱️ Timestamps: 00:00:00 - Intro 00:04:41 - Early-stage startup: fresh baby diaper skin 00:06:13 - Solving fires through structure 00:11:13 - Building smart protections at speed 00:14:04 - Redefining real customer success 00:20:31 - The startup oath: repeatable revenue 00…
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#677: Why thought leadership is more important than ever with Benjamin Shapiro, host of the MarTech Podcast
36:19
36:19
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36:19If content rules, why does it feel like there are 100,000 royal families? In a world drowning in blog posts, videos, and AI-generated everything, content has never been more abundant—or more commoditized. So how do brands cut through the noise? Today’s guest has a few thoughts on that—and more. Ben Shapiro, host of the MarTech Podcast, has had fron…
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What CS can learn from marketing | Irwin Hipsman
15:10
15:10
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15:10Episode 245: Irwin Hipsman returns and shares what he learned from a recent marketing conference. ⏱️ Timestamps: 00:00:00 - Intro 00:01:54 - Insights from the NYC alliance conference 00:02:20 - B2C’s surprising presence and takeaways 00:03:45 - Group reference calls: game-changing move 00:04:58 - The risks and rewards of open invites 00:06:07 - Bri…
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In defense of entry level | Stephanie Tkach
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15:01
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15:01Episode 244: Stephanie Tkach wonders where all the entry level CS roles have gone. ⏱️ Timestamps: 00:00:00 - Intro 00:01:03 - What Kind Work is doing differently 00:01:50 - The mystery of vanished entry-level roles 00:02:12 - Experience overload in "entry-level" hiring 00:04:15 - The hidden cost of hiring overqualified talent 00:06:40 - JP’s career…
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From Awareness to Consideration: How Onewheel Boosted Conversions by 65% With Eric del Valle
21:37
21:37
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21:37Eric del Valle is the Director of Ecommerce at Onewheel, a self-balancing electric skateboard brand developed by Future Motion. With a background that includes experience at Google and various DTC startups, Eric leverages behavioral psychology to enhance customer acquisition and user experience strategies. Under his leadership, Onewheel has grown s…
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#676: The consumer is no longer navigating the map—they are the map, with Ken Hughes, the King of CX
36:22
36:22
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36:22The consumer is no longer navigating the map—they are the map. Welcome to the era of the Blue Dot Consumer: always centered, always scrolling, and always expecting the world to orbit around them. What does that mean for your brand? Everything. From the rise of instant gratification to the evolution of seven—yes, seven—active generations, the custom…
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CLHbid.com: The Perfect Fit for Estate Land
55:21
55:21
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55:21In this episode of The Farmland Exchange Podcast, host Devon Davidson is joined by Roy Carter, CEO of CLHbid.com, and special guest Alle Carter, Legal and member of the Executive team at CLHbid.com. Together, they dive into the complexities of selling estate land and how CLHbid.com’s unique approach provides clarity, certainty, and maximized value …
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Episode 243: Andrew Henderson has some advice on how to communicate better. ⏱️ Timestamps: 00:00:00 - Intro 00:01:09 - GoodRx by day, podcast by night 00:02:33 - What’s on Andrew’s mind 00:03:35 - Winning the email tennis match 00:06:05 - The fine art of just enough information 00:08:43 - Why AI fails at human nuance 00:09:18 - Picking your metric …
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Insane Chase Sapphire Rumor, Rejecting Airport Lounges, Hyatt Crackdown & No Real ID Meltdown?
40:14
40:14
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40:14Get an easy $200 from Melio for making your first payment! (Affiliate link. Terms below) https://affiliates.meliopayments.com/travelonpointsteam Episode Description This week Mark and Shawn discuss a number of interesting topics in the travel realm including the rumored upcoming changes to Chase's premium flagship card Sapphire Reserve. As part of …
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Episode 242: Amber Rhodes is spilling the corporate tea. ⏱️ Timestamps: 00:00:00 - Intro 00:01:12 - The B2B streets 00:02:13 - Real Housewives meets LinkedIn 00:03:06 - Founders Behaving Badly goes deep 00:04:38 - Public stumbles and private screenshots 00:06:33 - When “vulnerability” goes viral 00:07:30 - Laughs, headlines, and newsletter gold 00:…
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#675: Being true to customers and your values with Phyllis Rothschild, CMO at Pete & Gerrys
30:10
30:10
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30:10Consumers today aren’t just buying products, or even experiences—they’re buying into values. As more people align their shopping habits with brands that reflect their personal beliefs, how can companies authentically connect with their audience without coming across as performative? Joining us today is Phyllis Rothschild, Chief Marketing Officer at…
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Episode 241: Rob, JP, and Dillon discuss how larger forces affect the work we do. ⏱️ Timestamps: 00:00:00 - Intro 00:01:00 - How the macroeconomy hits your workflow 00:02:20 - What the Fed interest rate really means 00:04:40 - Inflation, jobs, and controlling money 00:06:09 - Two wallets: customers and startups 00:07:24 - Startup friction when mone…
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#674: The continued evolution of e-commerce with Eitan Koter, Vimmi
36:57
36:57
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36:57With the rapid rise of shoppable video, AI-driven recommendations, and immersive technologies like AR and VR, are traditional e-commerce strategies becoming obsolete? Today, we’re joined by Eitan Koter, Co-Founder and Co-CEO of Vimmi, a shoppable video SaaS company revolutionizing e-commerce. Eitan is also the host of the "Mastering eCommerce Marke…
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"Diselderly Conduct: Uncovering the Exploitation and Failures in Elder Care" Podcast Intro:
38:27
38:27
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38:27Welcome to Scheer Intelligence, where the insights come directly from leading experts and insiders. In this episode, Robert Scheer sits down with Judy Karofsky, author of Diselderly Conduct, to explore the troubled landscape of assisted living and hospice care in America. From personal tragedy to systemic neglect, they delve into how a lack of regu…
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Episode 240: Maranda Dziekonski has some good, but tough, advice for job seekers. ⏱️ Timestamps: 00:00:00 - Intro 00:02:23 - The hiring crisis on everyone’s mind 00:02:58 - Light at the end of the hiring tunnel 00:04:00 - Stretch roles vs. playing to your strengths 00:06:13 - When ethics meet modern hiring tech 00:09:08 - Debunking the myth of AI-l…
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Conversations are good for business | Chris Brisson
14:54
14:54
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14:54Episode 239: Chris Brisson, CEO of Salesmsg, is taking life one text message at a time. ⏱️ Timestamps: 00:00:00 - Intro 00:01:28 - Big ideas: AI in customer success 00:02:45 - Personalizing the customer handoff 00:04:24 - Text vs. email: Why messaging wins 00:06:42 - Finding balance in SMS intimacy 00:09:08 - Earning your space in the contact list …
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How Bison Coolers Drives Explosive Ecommerce Growth With Limited Edition Products With Mike Lewis
21:21
21:21
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21:21Mike Lewis is the Vice President of Bison Coolers, a family-owned outdoor gear company based in Fort Worth, Texas. Since joining the company in 2022, he has spearheaded initiatives emphasizing American craftsmanship and innovation, including launching the Bison Trax Wheel System for enhanced cooler mobility. With a background in ecommerce and DTC s…
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#673: Predictive and proactive customer experiences, with Vinod Muthukrishnan, Cisco
28:51
28:51
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28:51Customer expectations have skyrocketed—people now demand instant, personalized, and seamless interactions across every touchpoint. But are companies truly meeting these expectations, or are they still stuck in reactive customer service models? What if AI could completely transform the customer experience into something proactive, predictive, and ev…
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Episode 238: Sara Bochino wants us to think more holistically when purchasing software. ⏱️ Timestamps: 00:00:00 - Intro 00:02:23 - The SaaS promise gone wrong 00:04:05 - Piecemeal journeys, big headaches 00:05:01 - A roadmap for proactive teams 00:05:51 - Building products with purpose 00:07:26 - Who really owns your software? 00:09:49 - CEOs and c…
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Cardless No More, Earn Amex Points With A Chase Card, Dueling Coastal Trips & Hyatt House Woes
41:22
41:22
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41:22Get an easy $200 from Melio for making your first payment! (Affiliate link. Terms below) https://affiliates.meliopayments.com/travelonpointsteam Episode Description This week Mark and Shawn crossed paths to head towards opposite coasts for miles & points meetups. On this show they'll discuss their respective trips to Monterrey, CA and Virginia Beac…
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Episode 237: Anastasia Mieshkova never wants you to get caught flat-footed again. ⏱️ Timestamps: 00:00:00 - Intro 00:00:59 - From project manager to CS leader 00:01:51 - Why adaptability is essential in CS 00:02:44 - Training your adaptability muscle 00:03:37 - Can you ever really be fully ready? 00:05:05 - Scripts vs. skills: what's more effective…
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#672: What can we learn from teaching others about AI? Featuring Greg Shove, CEO of Section
37:46
37:46
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37:46AI is no longer just a tool—it’s reshaping business strategy, workforce morale, and even personal productivity. But are executives truly prepared to treat AI as a strategic thought partner, or are they still viewing it as just another tech trend? Joining us today is Greg Shove, CEO of Section, an AI education company on a mission to train the next …
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Episode 236: The episode where the guys talk too long about systems thinking, behavioral psychology, and the equation of value. ⏱️ Timestamps: 00:00:00 - Intro 00:01:29 - Celebrating milestones and new formats 00:02:44 - What is systems thinking? 00:05:24 - Applying systems thinking to CS 00:07:17 - The psychology vs. systems debate 00:12:37 - Brea…
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