Fog Of War | Justin Neal The Daily Standup podcast

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Fog of war | Justin Neal

5d ago 13:09

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Content provided by Lifetime Value Media. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Lifetime Value Media or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Episode 254: Justin Neal is navigating the rapidly evolving customer success practice.

⏱️ Timestamps:

00:00:00 - Intro

00:02:34 - The arms race in CS begins

00:04:01 - Goodbye fluff, hello metrics

00:06:07 - Why customer success is shifting

00:08:04 - The enterprise mismatch dilemma

00:09:28 - Redefining ops: More than just tools

00:10:43 - Breaking down the ops framework

00:11:27 - Perception vs. pricing in CS hiring

00:12:18 - Final thoughts and future outlook

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Justin Neal:

Justin's LinkedIn: https://www.linkedin.com/in/justintneal/

… continue reading

101 episodes

#Customer Success #Tech #Careers #Business #Lifetime Value Media

Artwork

Fog of war | Justin Neal

The Daily Standup

published 5d ago

Share

MP3•Episode home

Content provided by Lifetime Value Media. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Lifetime Value Media or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Episode 254: Justin Neal is navigating the rapidly evolving customer success practice.

⏱️ Timestamps:

00:00:00 - Intro

00:02:34 - The arms race in CS begins

00:04:01 - Goodbye fluff, hello metrics

00:06:07 - Why customer success is shifting

00:08:04 - The enterprise mismatch dilemma

00:09:28 - Redefining ops: More than just tools

00:10:43 - Breaking down the ops framework

00:11:27 - Perception vs. pricing in CS hiring

00:12:18 - Final thoughts and future outlook

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Justin Neal:

Justin's LinkedIn: https://www.linkedin.com/in/justintneal/

… continue reading

101 episodes

#Customer Success #Tech #Careers #Business #Lifetime Value Media

All episodes

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