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Build Your First Customer Success Retention Program with Parul Bhandari
Manage episode 486782612 series 3555213
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Chapters
1. Introduction (00:00:00)
2. The Importance of Early Stage Customer Success (00:08:13)
3. Creating Retention Programs from Day One (00:12:09)
4. Understanding Customer Goals and Outcomes (00:13:37)
5. The Role of Product Market Fit in Retention (00:16:21)
6. Tracking Metrics for Early Stage Companies (00:20:12)
7. Essential Metrics for Customer Retention (00:25:31)
8. Identifying Customer Retention Challenges (00:27:53)
9. Evolving Retention Strategies for Growing Teams (00:28:23)
10. Understanding Customer Health and Renewal Programs (00:29:46)
11. Structuring Effective Renewal Processes (00:31:14)
12. Navigating Customer Sentiment and Product Changes (00:32:42)
13. Re-Onboarding and Stakeholder Realignment (00:34:57)
14. Leveraging Health Scores for Retention (00:36:54)
15. Transforming Challenges into Opportunities (00:39:42)
16. Surprises in Mature Retention Phases (00:41:07)
17. Engaging Customers for Long-Term Retention (00:43:05)
18. Keeping Retention Strategies Fresh (00:45:27)
19. Practical Steps for Building Retention Programs (00:49:12)
41 episodes
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