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The AI-Powered CSM: What It Really Looks Like in 2025
Manage episode 488069338 series 3555213
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Chapters
1. The Rise of AI in Customer Success (00:00:00)
2. Overcoming Administrative Burdens with AI (00:02:51)
3. Common Mistakes in AI Adoption (00:06:07)
4. Maximizing AI's Potential in Customer Success (00:09:03)
5. Practical Applications of AI in Daily Tasks (00:11:54)
6. Transforming Discovery Calls and QBRs with AI (00:15:06)
7. Forecasting Renewals and Managing Customer Relationships (00:17:58)
8. Introducing the AI Co-Pilot Guide (00:21:12)
9. Running with AI (00:24:04)
10. Recap (00:26:57)
40 episodes
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