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Converting Questions to Leads: The Power of Human Chat with Ted DeBettencourt

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Manage episode 483606210 series 3344454
Content provided by MatthewBertram.com. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by MatthewBertram.com or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Ted Ted DeBettencourt from Juvo Leads shares how human-powered chat services capture significantly more leads than AI alternatives for businesses with high-value customers. Data shows that human operators outperform chatbots by at least 200% in converting website visitors to qualified leads, particularly for law firms, elective medicine, home services, and retirement communities.
• Human-powered chat services capture 50-60% more leads compared to websites without chat functionality
• Businesses should consider chat services when they have 1,000+ monthly visitors, $2,000 in monthly ad spend, or $1,000+ customer lifetime value
• The "12-second rule" reveals that 40% of potential leads are lost when chat responses take longer than 12 seconds
• While AI bots excel at answering complex questions, humans significantly outperform in converting inquiries into leads
• Proactive chat (video or pop-up) generates substantially more engagement than reactive chat that requires visitor initiation
• For businesses in regulated industries, using AI to collect sensitive information may create legal vulnerabilities
• Human operators should communicate with prospects through their preferred channels rather than forcing them into specific communication methods

--------

Guest Contact Information:

https://www.linkedin.com/in/theodoremdebettencourt/

https://juvoleads.com/

—----------

More from EWR and Matt:

Leave a Review if it was content you enjoyed: https://g.page/r/CccGEk37CLosEB0/review

Free SEO Consultation: https://www.ewrdigital.com/discovery-call

One-on-One Consulting: https://www.ewrdigital.com/digital-strategy-consulting/private-consulting-session

The Unknown Secrets of Internet Marketing podcast is a podcast hosted by Internet marketing expert Matthew Bertram. The show provides insights and advice on digital marketing, SEO, and online business.

Topics covered include keyword research, content optimization, link building, local SEO, and more. The show also features interviews with industry leaders and experts who share their experiences and tips.

Additionally, Matt shares his own experiences and strategies, as well as his own successes and failures, to help listeners learn from his experiences and apply the same principles to their businesses. The show is designed to help entrepreneurs and business owners become successful online and get the most out of their digital marketing efforts.

Find more great episodes here: https://www.internetmarketingsecretspodcast.com/

https://seo-podcast-the-unknown-secrets-of-internet-marketing.buzzsprout.com

Follow us on:
Facebook: @bestseopodcast
Instagram: @thebestseopodcast
Tiktok: @bestseopodcast
LinkedIn: @bestseopodcast

Powered by: ewrdigital.com

Hosts: Matt Bertram

Disclaimer: For Educational and Entertainment purposes only.

Support the show

  continue reading

Chapters

1. Introducing Chatbots vs Human Interaction (00:00:00)

2. Human-Powered Chat Outperforming AI (00:03:11)

3. Target Industries and Success Metrics (00:07:17)

4. The 12-Second Rule for Chat Response (00:13:07)

5. Legal Implications of AI Chat (00:21:15)

6. Future Trends and Best Practices (00:26:42)

7. The 50% Lead Guarantee (00:33:17)

634 episodes

Artwork
iconShare
 
Manage episode 483606210 series 3344454
Content provided by MatthewBertram.com. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by MatthewBertram.com or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Ted Ted DeBettencourt from Juvo Leads shares how human-powered chat services capture significantly more leads than AI alternatives for businesses with high-value customers. Data shows that human operators outperform chatbots by at least 200% in converting website visitors to qualified leads, particularly for law firms, elective medicine, home services, and retirement communities.
• Human-powered chat services capture 50-60% more leads compared to websites without chat functionality
• Businesses should consider chat services when they have 1,000+ monthly visitors, $2,000 in monthly ad spend, or $1,000+ customer lifetime value
• The "12-second rule" reveals that 40% of potential leads are lost when chat responses take longer than 12 seconds
• While AI bots excel at answering complex questions, humans significantly outperform in converting inquiries into leads
• Proactive chat (video or pop-up) generates substantially more engagement than reactive chat that requires visitor initiation
• For businesses in regulated industries, using AI to collect sensitive information may create legal vulnerabilities
• Human operators should communicate with prospects through their preferred channels rather than forcing them into specific communication methods

--------

Guest Contact Information:

https://www.linkedin.com/in/theodoremdebettencourt/

https://juvoleads.com/

—----------

More from EWR and Matt:

Leave a Review if it was content you enjoyed: https://g.page/r/CccGEk37CLosEB0/review

Free SEO Consultation: https://www.ewrdigital.com/discovery-call

One-on-One Consulting: https://www.ewrdigital.com/digital-strategy-consulting/private-consulting-session

The Unknown Secrets of Internet Marketing podcast is a podcast hosted by Internet marketing expert Matthew Bertram. The show provides insights and advice on digital marketing, SEO, and online business.

Topics covered include keyword research, content optimization, link building, local SEO, and more. The show also features interviews with industry leaders and experts who share their experiences and tips.

Additionally, Matt shares his own experiences and strategies, as well as his own successes and failures, to help listeners learn from his experiences and apply the same principles to their businesses. The show is designed to help entrepreneurs and business owners become successful online and get the most out of their digital marketing efforts.

Find more great episodes here: https://www.internetmarketingsecretspodcast.com/

https://seo-podcast-the-unknown-secrets-of-internet-marketing.buzzsprout.com

Follow us on:
Facebook: @bestseopodcast
Instagram: @thebestseopodcast
Tiktok: @bestseopodcast
LinkedIn: @bestseopodcast

Powered by: ewrdigital.com

Hosts: Matt Bertram

Disclaimer: For Educational and Entertainment purposes only.

Support the show

  continue reading

Chapters

1. Introducing Chatbots vs Human Interaction (00:00:00)

2. Human-Powered Chat Outperforming AI (00:03:11)

3. Target Industries and Success Metrics (00:07:17)

4. The 12-Second Rule for Chat Response (00:13:07)

5. Legal Implications of AI Chat (00:21:15)

6. Future Trends and Best Practices (00:26:42)

7. The 50% Lead Guarantee (00:33:17)

634 episodes

All episodes

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