#736: Taking ROI Models From Confusion To Clarity With Carlos Manalo, The Office Of Experience The Agile Brand With Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX podcast

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#736: Taking ROI models from confusion to clarity with Carlos Manalo, The Office of Experience

20h ago 34:55

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Are your marketing investments driving real business value, or are you simply throwing money at the latest trends?

Agility means being able to react to change while knowing which strategies, processes, and technologies are ultimately moving the needle and driving real business outcomes.

This episode is brought to you by The Office of Experience, a design-driven, digital-first, vertically integrated and collaborative agency that believes in the power of ideas and the strength of people.

Today, we're going to talk about taking ROI models from confusion to clarity, specifically in the B2B e-commerce space. We'll explore how to build models that truly reflect business value, avoid common pitfalls, and unlock exponential growth. To help me discuss this topic, I'd like to welcome, Carlos Manalo, Co-CEO and Co-Founder at Office of Experience.
About Carlos Manalo
Carlos is co-founder & co-CEO of OX. He leads his team with nearly 20 years of grit and seasoning in the interactive and integrated multichannel space. As a customer-centered experience strategist by training, Carlos believes that enhanced customer satisfaction and loyalty is achieved through clarifying strategic intent and uncovering opportunities in the user journey. By merging the benefits of analysis and interaction, he creates experiences that drive alignment, progress and evolution. His focus on performance-driven engagements has allowed Carlos to be a true 360-degree partner, building user-centered experiences for some of the world’s leading brands.
Carlos Manalo on LinkedIn: https://www.linkedin.com/in/carlosmanalo/
Resources
Office of Experience: https://www.officeofexperience.com
This episode is brought to you by The Office of Experience, a design-driven, digital-first, vertically integrated and collaborative agency that believes in the power of ideas and the strength of people.
Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150
Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom
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