Expert mode marketing technology, AI, and CX insights from top brands and Martech platforms fill every episode, focusing on what leaders need to know to build customer lifetime value and long-term business value. The Agile Brand with Greg Kihlström® features executives and thought leaders from top brands and tech platforms discussing the industry's trends, like AI adoption, first-party data strategies, artificial intelligence in the consumer journey, consumer data privacy, omnichannel custom ...
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Employeeexperience Podcasts
Are you ready to lead in the future of work? Most leaders aren't! Join 5x best-selling author & futurist Jacob Morgan as he interviews the world's top CEOs, best-selling authors, and leading thinkers to bring you the insights, strategies, and tools you need to become a future ready leader. Guests include CEOs from Best Buy, Netflix, Hyatt, and GE as well as leading thinkers like Seth Godin, Dan Pink, Yuval Harari, and Marshall Goldsmith. This is the world's #1 podcast to lead in the future o ...
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The world is changing quickly. What do you need to know and do in order to be successful now and in the future? Join futurist, best-selling author, and speaker Jacob Morgan as he interviews some of the world's top business leaders, educators, and authors. From leadership to employee experience to the future of work, get the insights and the tools you need to succeed and thrive at work and in life. If you want to future proof your career and your organization then this is the show for you!
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Author of the book 'The Brain-Based Boss', people engagement expert (and humorist) Terry Williams talks workplace cultures and leadership. Provocative thinking about the past, present and future of work. Tools, tips and techniques on what makes people tick (and stick.)
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On the Digitally Irresistible podcast, we cover the optimization of digital technologies and irresistible people that influence both employee and customer experiences. We feature professionals who are passionate about delivering a great customer experience. Brought to you by iQor and hosted by Bernie Borges, Vice President of Global Content Marketing.
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CMO Leadership | How top Chief Marketing Officers (CMOs) build high-performing marketing teams with Ty Hayes
Ty Hayes from Growth Generators
Are you striving to build a high-performing marketing team that accelerates growth for your organisation? Dive into the insights and strategies of award-winning former Chief Marketing Officer (CMO), Ty Hayes, and leading CMOs and experts. This podcast is designed for marketing leaders seeking to optimise their team's performance to drive unparalleled results. Tune in to: - Unlock secrets from top CMOs on how they've crafted dynamic marketing team structures and built modern capabilities - Di ...
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#792: Replay: Increasing speed to insights with Sid Banerjee, Medallia
29:48
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29:48As the year wraps up, we are replaying some of our favorite conversations from 2025, including this one! What could your CX teams do to strategically move your brand forward if they weren’t tethered to dashboards? Agility requires CX teams to move beyond reactive reporting and embrace proactive insight delivery. In an era where insights are instant…
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#791: Replay: Lovesac CEO Shawn D. Nelson on building a resilient brand in an uncertain world
28:36
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28:36As the year wraps up, we are replaying some of our favorite conversations from 2025, including this one! What if bankruptcy, a global financial crisis, and other hurdles along the way aren’t the end of your brand, but instead a way to help you define what it truly is? Agility requires a willingness to experiment and adapt, not just in your technolo…
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What an Entrepreneur, a Scientist, and a Security Chief Teach About Future-Ready Leadership
51:17
51:17
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51:17The world of work didn't just change, it fundamentally broke the old rules. Forget just 'adapting'—this episode is your essential guide to understanding the radical shifts currently squeezing CHROs and how to build a team that can truly withstand them. In this special episode, we revisit three of our most important conversations from the past year.…
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What an Entrepreneur, a Scientist, and a Security Chief Teach About Future-Ready Leadership
51:17
51:17
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51:17The world of work didn't just change, it fundamentally broke the old rules. Forget just 'adapting'—this episode is your essential guide to understanding the radical shifts currently squeezing CHROs and how to build a team that can truly withstand them. In this special episode, we revisit three of our most important conversations from the past year.…
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#790: Replay: Building stronger customer relationships using AI with Noah Zamansky, Stitch Fix
26:30
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26:30As the year wraps up, we are replaying some of our favorite conversations from 2025, including this one! AI can create immersive, human-centric experiences that not only drive sales but also foster enduring brand relationships in a rapidly evolving market. Today we’re going to talk about how AI-driven personalization allows retailers to move beyond…
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#789: Replay: What happens to your KPIs when both CLV and Customer Acquisition Costs rise? With Jamie Domenici, Klaviyo
25:02
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25:02As the year wraps up, we are replaying some of our favorite conversations from 2025, including this one! Customer lifetime value is a critical KPI, but with customer acquisition costs rapidly rising, what can brands do to successfully build long-term value for the business? Agility requires seeing past vanity metrics to the durable value hidden in …
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AI Is Complicating Hiring, Remote Work Has a Price, and Careers Are Breaking Down
21:56
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21:56December 24, 2025: The systems we've relied on to organize work are starting to crack. In this episode of Future Ready Today, we unpack four stories that reveal how deeply work is being reshaped — often in ways leaders aren't prepared for. AI was supposed to make hiring fairer and faster, but instead it's flooding employers with indistinguishable c…
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AI Is Complicating Hiring, Remote Work Has a Price, and Careers Are Breaking Down
21:56
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21:56December 24, 2025: The systems we've relied on to organize work are starting to crack. In this episode of Future Ready Today, we unpack four stories that reveal how deeply work is being reshaped — often in ways leaders aren't prepared for. AI was supposed to make hiring fairer and faster, but instead it's flooding employers with indistinguishable c…
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#788: Year-end review with Greg Kihlström, The Agile Brand
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15:43In this episode I’m going to do something a little different. As we wind down for the year, we’re going to be running some of our favorites from 2025 until the new year begins. Let’s take a look back at some of the overall themes discussed and point out a few highlights for me. I won’t be able to highlight everything of course but I found 5 themes …
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Remote Work as Privilege, AI at Work, and Why Sundays Are Becoming Workdays
21:44
21:44
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21:44December 23, 2025: AI is moving from experiment to expectation at record speed, but employees say leadership hasn't built the systems needed to support it. Remote work is quietly becoming a privilege instead of a right. And a growing number of professionals are reclaiming Sundays as deep-work days because weekdays have become fragmented and unprodu…
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Remote Work as Privilege, AI at Work, and Why Sundays Are Becoming Workdays
21:44
21:44
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21:44December 23, 2025: AI is moving from experiment to expectation at record speed, but employees say leadership hasn't built the systems needed to support it. Remote work is quietly becoming a privilege instead of a right. And a growing number of professionals are reclaiming Sundays as deep-work days because weekdays have become fragmented and unprodu…
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Inside the AI and Innovation Transformation of a 200 Year Old Railroad Company
58:43
58:43
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58:43For many leaders, "transformation at scale" feels like an impossible task—especially when employees are overwhelmed, technology is accelerating, and expectations about the future of work keep shifting. But Norfolk Southern has done this successfully in one of the toughest environments imaginable: a 200-year-old freight railroad with a safety-sensit…
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Inside the AI and Innovation Transformation of a 200 Year Old Railroad Company
58:43
58:43
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58:43For many leaders, "transformation at scale" feels like an impossible task—especially when employees are overwhelmed, technology is accelerating, and expectations about the future of work keep shifting. But Norfolk Southern has done this successfully in one of the toughest environments imaginable: a 200-year-old freight railroad with a safety-sensit…
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#787: Tray.ai's Stephen Stouffer on AI adoption and why marketers should care about the integration layer
25:56
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25:56Why are so many companies spending billions on AI, only to see their most ambitious projects stall out before they ever impact the customer experience? Agility requires more than just a fast-moving marketing team. It requires the foundational ability to connect disparate systems and data sources, allowing new technologies like AI to be implemented …
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DEI Faces a Reckoning, The Workforce Is Hesitating, and Degrees Are Losing Value
20:53
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20:53December 19, 2025: Workers are hesitating before changing jobs. Parents are questioning whether college is still worth the cost. Talent shortages persist even as hiring slows. And U.S. regulators are signaling a major shift in how companies approach DEI. In this episode, we explore six key future-of-work stories shaping how people think about caree…
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DEI Faces a Reckoning, The Workforce Is Hesitating, and Degrees Are Losing Value
20:53
20:53
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20:53December 19, 2025: Workers are hesitating before changing jobs. Parents are questioning whether college is still worth the cost. Talent shortages persist even as hiring slows. And U.S. regulators are signaling a major shift in how companies approach DEI. In this episode, we explore six key future-of-work stories shaping how people think about caree…
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#786: Thrad CEO Andrea Tortella on advertising in your conversational AI
32:27
32:27
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32:27What if the most valuable part of your next conversation with an AI wasn't the answer it gave, but the ad it served? Agility requires more than just adopting new platforms; it demands a complete re-imagination of how brands provide value within them. It challenges us to move from interruption to integration, ensuring our presence is not only seen b…
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AI Job Loss Panic Is Wrong—Here's What the Data Actually Shows
22:56
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22:56https://bit.ly/8exlawsDecember 18, 2025: Is artificial intelligence already replacing jobs—or is that narrative getting ahead of the data? This episode examines new research from Vanguard's 2026 Economic and Market Outlook, which analyzes U.S. employment and wage data to understand how AI exposure is actually affecting work today. Contrary to wides…
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AI Job Loss Panic Is Wrong—Here's What the Data Actually Shows
22:56
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22:56https://bit.ly/8exlawsDecember 18, 2025: Is artificial intelligence already replacing jobs—or is that narrative getting ahead of the data? This episode examines new research from Vanguard's 2026 Economic and Market Outlook, which analyzes U.S. employment and wage data to understand how AI exposure is actually affecting work today. Contrary to wides…
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1
This Is Not the Future of Work We Were Promised
26:38
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26:38December 17, 2025: Gartner's 2026 HR trends reveal how AI adoption is outpacing people systems and managerial readiness; Ford scales back parts of its electric vehicle strategy as regulatory pressure, legacy infrastructure, and workforce realities collide; white-collar job markets tighten while demand grows for skilled, non-automatable work; rising…
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This Is Not the Future of Work We Were Promised
26:38
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26:38December 17, 2025: Gartner's 2026 HR trends reveal how AI adoption is outpacing people systems and managerial readiness; Ford scales back parts of its electric vehicle strategy as regulatory pressure, legacy infrastructure, and workforce realities collide; white-collar job markets tighten while demand grows for skilled, non-automatable work; rising…
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#785: Avaya CTO David Funck on building persistent memory of the customer with AI
26:01
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26:01What if every AI interaction with a customer built upon the last, instead of starting from scratch every single time, or at least having it feel that way? Agility requires not just reacting quickly to customer needs, but learning continuously from every interaction to anticipate the next one. This means our technology, especially our AI, can't oper…
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1
Something Is Breaking Inside the Modern Workplace
22:21
22:21
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22:21December 16, 2025: We start with new data from EY showing that workplace culture—specifically how people treat each other—has become the number one reason employees stay at their company, outranking pay, flexibility, and career growth. We then examine growing evidence that AI and remote work may be accelerating loneliness at work, and why that matt…
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How to Embrace Generative AI Without Automating the "Soul" of Work
58:48
58:48
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58:48AI is failing most companies, trapping employees in digital exhaustion. The real problem isn't the technology, but the organization itself. Forget fixing your models—the path to true transformation is redesigning your workflows, structure, and human collaboration to finally work with AI. In this episode, Rebecca Hinds, Head of the Work AI Institute…
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1
How to Embrace Generative AI Without Automating the "Soul" of Work
58:48
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58:48AI is failing most companies, trapping employees in digital exhaustion. The real problem isn't the technology, but the organization itself. Forget fixing your models—the path to true transformation is redesigning your workflows, structure, and human collaboration to finally work with AI. In this episode, Rebecca Hinds, Head of the Work AI Institute…
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1
#784: Monday.com Global Creative Director Robbie Ferrara on clarifying the benefits of AI
27:41
27:41
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27:41What if the biggest risk in deploying AI isn't the technology itself, but how your team is able to understand its most significant benefits? Agility requires more than just adapting your technology stack; it demands a flexible brand narrative and a creative approach that can evolve with customer sentiment and cultural shifts. This is particularly t…
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GPT-5.2 Reshapes Work, Gen Z Job Struggles, and Why HR Is Becoming an AI Control Center
17:55
17:55
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17:55December 12, 2025: Recent data shows unemployment for new college graduates is now higher than the overall workforce — an unusual and troubling signal that entry-level work is breaking down. At the same time, OpenAI's GPT-5.2 marks a shift from AI as a helper to AI as a task owner, reshaping how professional work gets done and raising hard question…
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GPT-5.2 Reshapes Work, Gen Z Job Struggles, and Why HR Is Becoming an AI Control Center
17:55
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17:55December 12, 2025: Recent data shows unemployment for new college graduates is now higher than the overall workforce — an unusual and troubling signal that entry-level work is breaking down. At the same time, OpenAI's GPT-5.2 marks a shift from AI as a helper to AI as a task owner, reshaping how professional work gets done and raising hard question…
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1
#783: Typeface CMO Jason Ing on the paradox of hyper personalization and brand consistency
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28:30What happens when your brand has a million different voices speaking to a million different customers? Is that the pinnacle of personalization, or is it just brand chaos? Agility requires both the speed to personalize content for every individual as well as the control to ensure every one of those interactions faithfully represents the core brand. …
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AI Managers, Neurorights, Employee Distrust, AT&T's Culture Wake-Up, and Disney's Bold OpenAI Deal
21:03
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21:03December 11, 2025: In today's episode, I break down five major stories reshaping the future of work and leadership. I start with the growing crisis of trust as employees hesitate to adopt new AI tools, then dive into the global debate around "neurorights" and the push to protect cognitive privacy in an era of emerging neurotechnology. I unpack AT&T…
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AI Managers, Neurorights, Employee Distrust, AT&T's Culture Wake-Up, and Disney's Bold OpenAI Deal
21:03
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21:03December 11, 2025: In today's episode, I break down five major stories reshaping the future of work and leadership. I start with the growing crisis of trust as employees hesitate to adopt new AI tools, then dive into the global debate around "neurorights" and the push to protect cognitive privacy in an era of emerging neurotechnology. I unpack AT&T…
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Layoffs, AI Eating Cognitive Work, and a Leadership Capacity Crisis
23:00
23:00
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23:00December 10, 2025: Today's episode breaks down the forces reshaping work right now: more than 1.1 million layoffs across the U.S. economy, bank CEOs signaling that AI will replace foundational tasks, engineering leaders using AI to reveal performance gaps, new Harvard research showing AI agents taking over cognitive work, a widening leadership-capa…
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Layoffs, AI Eating Cognitive Work, and a Leadership Capacity Crisis
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23:00December 10, 2025: Today's episode breaks down the forces reshaping work right now: more than 1.1 million layoffs across the U.S. economy, bank CEOs signaling that AI will replace foundational tasks, engineering leaders using AI to reveal performance gaps, new Harvard research showing AI agents taking over cognitive work, a widening leadership-capa…
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#782: Salesforce Marketing Cloud CMO Bobby Jania on the end of "Do Not Reply" marketing
24:48
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24:48What if the most damaging phrase in your marketing isn't a four-letter word, but three simple ones: "Do Not Reply"? Agility requires more than just moving fast; it requires breaking down the walls between departments to respond to customer needs in the moment they happen. It’s about empowering every part of the organization to act as one cohesive b…
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Gen Z Falling Behind, Amazon's Odd AI "Teammates," & the UK's $965M Bet on Skills
20:56
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20:56December 9, 2025: Today's episode brings together the biggest shifts shaping work right now: a global Gen Z unemployment crisis pushing the UK into a $965M skills investment, Amazon's surprising move to position AI agents as "teammates," Jamie Dimon's latest prediction on how AI will reshape jobs and society, new research showing young professional…
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Gen Z Falling Behind, Amazon's Odd AI "Teammates," & the UK's $965M Bet on Skills
20:56
20:56
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20:56December 9, 2025: Today's episode brings together the biggest shifts shaping work right now: a global Gen Z unemployment crisis pushing the UK into a $965M skills investment, Amazon's surprising move to position AI agents as "teammates," Jamie Dimon's latest prediction on how AI will reshape jobs and society, new research showing young professional…
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1
The CHRO of a $50B Tech Giant Reveals the One Strategy That Will Outlast AI
50:43
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50:43Automation and AI are rewriting the rules of work, leaving CHROs grappling with a challenge to preserve humanity that fuels innovation. When technology starts moving faster than people, the real test of leadership begins. In this episode, CHRO Katie Watson shares how she's leading an AI revolution without losing the heart of business at Western Dig…
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The CHRO of a $50B Tech Giant Reveals the One Strategy That Will Outlast AI
50:43
50:43
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50:43Automation and AI are rewriting the rules of work, leaving CHROs grappling with a challenge to preserve humanity that fuels innovation. When technology starts moving faster than people, the real test of leadership begins. In this episode, CHRO Katie Watson shares how she's leading an AI revolution without losing the heart of business at Western Dig…
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#781: CommerceIQ CMO Sai Koppala on retailer resilience through intelligent operations
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25:36
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25:36What if the biggest threat to your brand’s profitability isn’t the next tariff or supply chain disruption, but an outdated playbook that forces you to choose between raising prices on loyal customers or sacrificing your margins? Agility requires more than just reacting quickly to market changes; it requires the intelligence to anticipate them and a…
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AI Is Reshaping Careers, Remote Work Is Stalling Growth, and Layoffs Are Surging
27:40
27:40
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27:40December 5, 2025: SHRM reports that AI is accelerating the collapse of traditional entry-level roles, forcing companies to rethink how they develop early-career talent. A WIRED investigation reveals what happened when a startup tried replacing employees with AI agents—and why it quickly fell apart. The CEO of NTT DATA tells Reuters that the current…
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AI Is Reshaping Careers, Remote Work Is Stalling Growth, and Layoffs Are Surging
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27:40
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27:40December 5, 2025: SHRM reports that AI is accelerating the collapse of traditional entry-level roles, forcing companies to rethink how they develop early-career talent. A WIRED investigation reveals what happened when a startup tried replacing employees with AI agents—and why it quickly fell apart. The CEO of NTT DATA tells Reuters that the current…
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#780: Third-party partner experience and security with Haider Iqbal, Thales
31:04
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31:04What if the biggest threat to your brand’s agility and security isn't a competitor, but the welcome mat you lay out for your own partners? Agility requires not just the ability to move quickly, but the confidence to do so securely. It’s about building a foundation of trust that enables seamless collaboration without introducing unnecessary risk. To…
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Job Predictions Collide, RTO Tightens, Workweeks Shift, and Consulting Gets Rebuilt
18:49
18:49
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18:49December 4, 2025: In today's episode of Future Ready Today, I break down six major stories shaping the future of work. Nvidia's Jensen Huang pushes back on AI job doom while Geoffrey Hinton warns that massive unemployment may be unavoidable. AI is quietly restructuring the rhythm of the workweek, RTO mandates are tightening as employees turn to "mi…
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Job Predictions Collide, RTO Tightens, Workweeks Shift, and Consulting Gets Rebuilt
18:49
18:49
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18:49December 4, 2025: In today's episode of Future Ready Today, I break down six major stories shaping the future of work. Nvidia's Jensen Huang pushes back on AI job doom while Geoffrey Hinton warns that massive unemployment may be unavoidable. AI is quietly restructuring the rhythm of the workweek, RTO mandates are tightening as employees turn to "mi…
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#779: Denodo CMO Ravi Shankar on why good data is critical to AI success
27:26
27:26
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27:26What if the multi-million dollar AI initiative you're championing is being silently sabotaged, not by a competitor, but by your own data infrastructure? Agility requires more than just fast decision-making; it requires a data foundation that can deliver insights at the speed of business, without the traditional delays of moving and duplicating info…
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TikTok Baristas, Robot Labs, Career Minimalism, and the 5-Day Office Comeback
23:13
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23:13December 3, 2025: Today's episode breaks down six major shifts shaping the future of work: companies turning frontline employees into TikTok influencers, robotics transforming scientific labs into fully automated discovery engines, and the rapid rise of career minimalism as workers reject traditional career ladders. Instagram orders a full five-day…
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TikTok Baristas, Robot Labs, Career Minimalism, and the 5-Day Office Comeback
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23:13December 3, 2025: Today's episode breaks down six major shifts shaping the future of work: companies turning frontline employees into TikTok influencers, robotics transforming scientific labs into fully automated discovery engines, and the rapid rise of career minimalism as workers reject traditional career ladders. Instagram orders a full five-day…
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#778: Intuit Mailchimp's Diana Williams on moving from fragmentation to holiday sales success
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29:06During the chaos of the holiday season, is it possible for small retailers to turn their fragmented customer data into a perfectly timed, personalized marketing, or are they destined to just add to the noise? Agility requires not just collecting customer data from every channel, but having the insight and tools to act on it in the moments that matt…
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CHRO Pressure, AI Job Hacks, OpenAI's Code Red, and Accenture's 'Reinventors'
30:50
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30:50December 2, 2025: Today's episode breaks down several major developments shaping the future of work: new research showing CHROs under intense pressure, employees quietly using AI to automate half their workload, Satya Nadella calling empathy a workplace superpower, Accenture rebranding 800,000 employees as "reinventors," OpenAI declaring a "code re…
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CHRO Pressure, AI Job Hacks, OpenAI's Code Red, and Accenture's 'Reinventors'
30:50
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30:50December 2, 2025: Today's episode breaks down several major developments shaping the future of work: new research showing CHROs under intense pressure, employees quietly using AI to automate half their workload, Satya Nadella calling empathy a workplace superpower, Accenture rebranding 800,000 employees as "reinventors," OpenAI declaring a "code re…
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