Expert mode marketing technology, AI, and CX insights from top brands and Martech platforms fill every episode, focusing on what leaders need to know to build customer lifetime value and long-term business value. The Agile Brand with Greg Kihlström® features executives and thought leaders from top brands and tech platforms discussing the industry's trends, like AI adoption, first-party data strategies, artificial intelligence in the consumer journey, consumer data privacy, omnichannel custom ...
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Employeeexperience Podcasts
Are you ready to lead in the future of work? Most leaders aren't! Join 5x best-selling author & futurist Jacob Morgan as he interviews the world's top CEOs, best-selling authors, and leading thinkers to bring you the insights, strategies, and tools you need to become a future ready leader. Guests include CEOs from Best Buy, Netflix, Hyatt, and GE as well as leading thinkers like Seth Godin, Dan Pink, Yuval Harari, and Marshall Goldsmith. This is the world's #1 podcast to lead in the future o ...
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The world is changing quickly. What do you need to know and do in order to be successful now and in the future? Join futurist, best-selling author, and speaker Jacob Morgan as he interviews some of the world's top business leaders, educators, and authors. From leadership to employee experience to the future of work, get the insights and the tools you need to succeed and thrive at work and in life. If you want to future proof your career and your organization then this is the show for you!
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Author of the book 'The Brain-Based Boss', people engagement expert (and humorist) Terry Williams talks workplace cultures and leadership. Provocative thinking about the past, present and future of work. Tools, tips and techniques on what makes people tick (and stick.)
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On the Digitally Irresistible podcast, we cover the optimization of digital technologies and irresistible people that influence both employee and customer experiences. We feature professionals who are passionate about delivering a great customer experience. Brought to you by iQor and hosted by Bernie Borges, Vice President of Global Content Marketing.
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4
CMO Leadership | How top Chief Marketing Officers (CMOs) build high-performing marketing teams with Ty Hayes
Ty Hayes from Growth Generators
Are you striving to build a high-performing marketing team that accelerates growth for your organisation? Dive into the insights and strategies of award-winning former Chief Marketing Officer (CMO), Ty Hayes, and leading CMOs and experts. This podcast is designed for marketing leaders seeking to optimise their team's performance to drive unparalleled results. Tune in to: - Unlock secrets from top CMOs on how they've crafted dynamic marketing team structures and built modern capabilities - Di ...
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Gen Z Falling Behind, Amazon's Odd AI "Teammates," & the UK's $965M Bet on Skills
20:56
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20:56December 9, 2025: Today's episode brings together the biggest shifts shaping work right now: a global Gen Z unemployment crisis pushing the UK into a $965M skills investment, Amazon's surprising move to position AI agents as "teammates," Jamie Dimon's latest prediction on how AI will reshape jobs and society, new research showing young professional…
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Gen Z Falling Behind, Amazon's Odd AI "Teammates," & the UK's $965M Bet on Skills
20:56
20:56
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20:56December 9, 2025: Today's episode brings together the biggest shifts shaping work right now: a global Gen Z unemployment crisis pushing the UK into a $965M skills investment, Amazon's surprising move to position AI agents as "teammates," Jamie Dimon's latest prediction on how AI will reshape jobs and society, new research showing young professional…
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The CHRO of a $50B Tech Giant Reveals the One Strategy That Will Outlast AI
50:43
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50:43Automation and AI are rewriting the rules of work, leaving CHROs grappling with a challenge to preserve humanity that fuels innovation. When technology starts moving faster than people, the real test of leadership begins. In this episode, CHRO Katie Watson shares how she's leading an AI revolution without losing the heart of business at Western Dig…
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The CHRO of a $50B Tech Giant Reveals the One Strategy That Will Outlast AI
50:43
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50:43Automation and AI are rewriting the rules of work, leaving CHROs grappling with a challenge to preserve humanity that fuels innovation. When technology starts moving faster than people, the real test of leadership begins. In this episode, CHRO Katie Watson shares how she's leading an AI revolution without losing the heart of business at Western Dig…
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1
#781: CommerceIQ CMO Sai Koppala on retailer resilience through intelligent operations
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25:36What if the biggest threat to your brand’s profitability isn’t the next tariff or supply chain disruption, but an outdated playbook that forces you to choose between raising prices on loyal customers or sacrificing your margins? Agility requires more than just reacting quickly to market changes; it requires the intelligence to anticipate them and a…
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AI Is Reshaping Careers, Remote Work Is Stalling Growth, and Layoffs Are Surging
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27:40December 5, 2025: SHRM reports that AI is accelerating the collapse of traditional entry-level roles, forcing companies to rethink how they develop early-career talent. A WIRED investigation reveals what happened when a startup tried replacing employees with AI agents—and why it quickly fell apart. The CEO of NTT DATA tells Reuters that the current…
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AI Is Reshaping Careers, Remote Work Is Stalling Growth, and Layoffs Are Surging
27:40
27:40
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27:40December 5, 2025: SHRM reports that AI is accelerating the collapse of traditional entry-level roles, forcing companies to rethink how they develop early-career talent. A WIRED investigation reveals what happened when a startup tried replacing employees with AI agents—and why it quickly fell apart. The CEO of NTT DATA tells Reuters that the current…
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1
#780: Third-party partner experience and security with Haider Iqbal, Thales
31:04
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31:04What if the biggest threat to your brand’s agility and security isn't a competitor, but the welcome mat you lay out for your own partners? Agility requires not just the ability to move quickly, but the confidence to do so securely. It’s about building a foundation of trust that enables seamless collaboration without introducing unnecessary risk. To…
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Job Predictions Collide, RTO Tightens, Workweeks Shift, and Consulting Gets Rebuilt
18:49
18:49
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18:49December 4, 2025: In today's episode of Future Ready Today, I break down six major stories shaping the future of work. Nvidia's Jensen Huang pushes back on AI job doom while Geoffrey Hinton warns that massive unemployment may be unavoidable. AI is quietly restructuring the rhythm of the workweek, RTO mandates are tightening as employees turn to "mi…
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Job Predictions Collide, RTO Tightens, Workweeks Shift, and Consulting Gets Rebuilt
18:49
18:49
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18:49December 4, 2025: In today's episode of Future Ready Today, I break down six major stories shaping the future of work. Nvidia's Jensen Huang pushes back on AI job doom while Geoffrey Hinton warns that massive unemployment may be unavoidable. AI is quietly restructuring the rhythm of the workweek, RTO mandates are tightening as employees turn to "mi…
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1
#779: Denodo CMO Ravi Shankar on why good data is critical to AI success
27:26
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27:26What if the multi-million dollar AI initiative you're championing is being silently sabotaged, not by a competitor, but by your own data infrastructure? Agility requires more than just fast decision-making; it requires a data foundation that can deliver insights at the speed of business, without the traditional delays of moving and duplicating info…
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TikTok Baristas, Robot Labs, Career Minimalism, and the 5-Day Office Comeback
23:13
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23:13December 3, 2025: Today's episode breaks down six major shifts shaping the future of work: companies turning frontline employees into TikTok influencers, robotics transforming scientific labs into fully automated discovery engines, and the rapid rise of career minimalism as workers reject traditional career ladders. Instagram orders a full five-day…
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TikTok Baristas, Robot Labs, Career Minimalism, and the 5-Day Office Comeback
23:13
23:13
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23:13December 3, 2025: Today's episode breaks down six major shifts shaping the future of work: companies turning frontline employees into TikTok influencers, robotics transforming scientific labs into fully automated discovery engines, and the rapid rise of career minimalism as workers reject traditional career ladders. Instagram orders a full five-day…
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#778: Intuit Mailchimp's Diana Williams on moving from fragmentation to holiday sales success
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29:06During the chaos of the holiday season, is it possible for small retailers to turn their fragmented customer data into a perfectly timed, personalized marketing, or are they destined to just add to the noise? Agility requires not just collecting customer data from every channel, but having the insight and tools to act on it in the moments that matt…
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CHRO Pressure, AI Job Hacks, OpenAI's Code Red, and Accenture's 'Reinventors'
30:50
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30:50December 2, 2025: Today's episode breaks down several major developments shaping the future of work: new research showing CHROs under intense pressure, employees quietly using AI to automate half their workload, Satya Nadella calling empathy a workplace superpower, Accenture rebranding 800,000 employees as "reinventors," OpenAI declaring a "code re…
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CHRO Pressure, AI Job Hacks, OpenAI's Code Red, and Accenture's 'Reinventors'
30:50
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30:50December 2, 2025: Today's episode breaks down several major developments shaping the future of work: new research showing CHROs under intense pressure, employees quietly using AI to automate half their workload, Satya Nadella calling empathy a workplace superpower, Accenture rebranding 800,000 employees as "reinventors," OpenAI declaring a "code re…
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How IFF is Blending AI and Human Creativity to Redefine the Future of Talent Today
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57:44While technology is transforming work, the real competitive advantage lies in human curiosity, creativity, and connection—because AI can optimize efficiency, but only people can create joy. In this episode, Deborah Borg, Chief People and Culture Officer at International Flavors & Fragrances (IFF), joins us to explore how one of the world's most inn…
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How IFF is Blending AI and Human Creativity to Redefine the Future of Talent Today
57:44
57:44
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57:44While technology is transforming work, the real competitive advantage lies in human curiosity, creativity, and connection—because AI can optimize efficiency, but only people can create joy. In this episode, Deborah Borg, Chief People and Culture Officer at International Flavors & Fragrances (IFF), joins us to explore how one of the world's most inn…
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#777: Cisco's Chang Chang on how AI is turning the contact center into a profit center
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25:39Is your contact center ready to become a profit center? Agility requires not just adopting new technologies like AI, but also fundamentally rethinking how we structure our teams, measure success, and interact with customers. It demands a willingness to experiment, learn, and adapt quickly in a constantly evolving landscape. Today, we're going to ta…
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#776: Black Friday Special: Zappi CMO Nataly Kelly on the high-stakes world of holiday advertising
26:19
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26:19In a world drowning in data, is the 'big creative idea' for a holiday campaign an endangered species, or is it more critical than ever? Agility requires not just moving fast, but moving with confidence. It's the ability to validate creative instincts with real-world data, ensuring that your biggest bets are also your smartest ones. Today, we're goi…
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AI Layoffs Accelerate, Worker Anxiety Surges, and the Future of Jobs Splits in Two
26:30
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26:30November 26, 2025: Today's episode breaks down six major stories shaping the future of work: Clifford Chance cuts 10% of business services roles, HP slashes up to 6,000 jobs as it embeds AI, a new survey shows worker anxiety at record highs, McKinsey says humans and AI agents will work side-by-side, new UK data warns 3 million low-skilled jobs coul…
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AI Layoffs Accelerate, Worker Anxiety Surges, and the Future of Jobs Splits in Two
26:30
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26:30November 26, 2025: Today's episode breaks down six major stories shaping the future of work: Clifford Chance cuts 10% of business services roles, HP slashes up to 6,000 jobs as it embeds AI, a new survey shows worker anxiety at record highs, McKinsey says humans and AI agents will work side-by-side, new UK data warns 3 million low-skilled jobs coul…
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#775: ZICO Coconut Water Founder Mark Rampolla on brand integrity and the courage to make tough decisions
28:49
28:49
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28:49For most entrepreneurs, the exit is the goal, as well as the end of at least that part of their story. But what if the end is actually a new beginning? Agility requires a deep understanding of your brand's core purpose and the conviction to protect it. This often means having the courage to reverse a decision that was once seen as the ultimate succ…
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On-Site Anxiety, AI Spending Surges, Fake Work, Automation Pressures, Office Redesigns, and HR-Tech Convergence
22:47
22:47
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22:47November 25, 2025: Fast Company reports that on-site workers are experiencing significantly worse "Sunday Scaries" than remote employees. The Wall Street Journal highlights how the U.S. economy is becoming increasingly dependent on corporate AI spending. Fortune features Slack's cofounder warning that employees are drowning in "fake work" that look…
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On-Site Anxiety, AI Spending Surges, Fake Work, Automation Pressures, Office Redesigns, and HR-Tech Convergence
22:47
22:47
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22:47November 25, 2025: Fast Company reports that on-site workers are experiencing significantly worse "Sunday Scaries" than remote employees. The Wall Street Journal highlights how the U.S. economy is becoming increasingly dependent on corporate AI spending. Fortune features Slack's cofounder warning that employees are drowning in "fake work" that look…
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#774: Seel CRO Laura Huddle on seeing customer returns as an opportunity
21:32
21:32
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21:32What if the most dreaded part of your customer's journey: the return, was actually your biggest untapped opportunity for growth? Agility requires brands to re-examine every part of the customer journey, especially the challenging post-purchase phase, and find hidden opportunities to adapt and strengthen customer relationships. It demands we turn op…
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How Top CEOs Stay Relevant, Resilient, and Ready for What's Next with McKinsey's Senior Partner
52:04
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52:04When a leader reaches the top, the climb doesn't stop, it just changes shape. The real challenge isn't getting to the corner office, it's knowing how to stay relevant, resilient, and ready for what's next. The best CEOs don't just lead well once; they lead well through change, mastering the cycles of their own growth. In this episode, I sit down wi…
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How Top CEOs Stay Relevant, Resilient, and Ready for What's Next with McKinsey's Senior Partner
52:04
52:04
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52:04When a leader reaches the top, the climb doesn't stop, it just changes shape. The real challenge isn't getting to the corner office, it's knowing how to stay relevant, resilient, and ready for what's next. The best CEOs don't just lead well once; they lead well through change, mastering the cycles of their own growth. In this episode, I sit down wi…
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1
#773: Building loyalty and trust through focused innovation with Lindsey Kling, Coterie
28:02
28:02
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28:02How can your brand build genuine loyalty that translates into long-term business value when customer expectations continually evolve? Agility demands a deep understanding of your customer, a willingness to experiment, and the ability to pivot quickly when needed. Today, we're going to talk about building loyalty and trust through focused innovation…
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#772: Contentful CMO Elizabeth Maxson on AI-augmented human creativity in marketing
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23:53
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23:53With increased AI Adoption, is the most valuable skill for a modern marketer empathy with customers, or is it successfully prompting? Contentful, in partnership with Atlantic Insights, The Atlantic’s marketing research division, recently conducted a study of over 425 marketing decision makers including 103 CMOs. This study, “When Machines Make Mark…
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The Silent Trust Recession, CEO Automation Hype, and Why AI Is Making Workers Miserable
29:40
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29:40November 20, 2025: This episode breaks down six major stories shaping the future of work and the workplace in 2025. A new study reveals the rise of "Cold Work"—a breakdown of trust between employees and managers marked by hidden behaviors, disengagement, and rising hostility. Google CEO Sundar Pichai makes headlines by claiming the CEO role may be …
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The Silent Trust Recession, CEO Automation Hype, and Why AI Is Making Workers Miserable
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29:40November 20, 2025: This episode breaks down six major stories shaping the future of work and the workplace in 2025. A new study reveals the rise of "Cold Work"—a breakdown of trust between employees and managers marked by hidden behaviors, disengagement, and rising hostility. Google CEO Sundar Pichai makes headlines by claiming the CEO role may be …
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1
#771: Design Systems as a Digital Transformation Catalyst with Nigel Dennis, The Office of Experience
28:46
28:46
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28:46What if the very system you invested in to create brand consistency and efficiency is now the biggest thing slowing down your digital transformation and costing you innovation? Agility requires more than just speed; it demands a shared language and a foundational framework that allows teams to build, test, and innovate without being crushed by the …
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Layoff Chaos, AI Irrationality, Gen Z's Double-Major Gamble, and the Global RTO Divide
29:46
29:46
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29:46November 19, 2025: Amazon and Target stumble through chaotic new layoff tactics, Sundar Pichai warns that the AI boom may be tipping into irrational exuberance, and U.S. and European banks reveal two very different—yet equally successful—approaches to return-to-office. We also unpack the alarming collapse of foundational math skills on college camp…
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Layoff Chaos, AI Irrationality, Gen Z's Double-Major Gamble, and the Global RTO Divide
29:46
29:46
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29:46November 19, 2025: Amazon and Target stumble through chaotic new layoff tactics, Sundar Pichai warns that the AI boom may be tipping into irrational exuberance, and U.S. and European banks reveal two very different—yet equally successful—approaches to return-to-office. We also unpack the alarming collapse of foundational math skills on college camp…
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#770: Constant Contact CEO Frank Vella on how B2B marketers and SMBs can partner for success
23:04
23:04
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23:04Is the increasing investment in marketing by SMBs a sign of growth and optimism, or is it masking a deeper struggle with confidence and effectiveness? Agility requires not only adapting to the rapid pace of technological change but also understanding the core challenges faced by your customers, like SMBs struggling to measure marketing ROI. It also…
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AI Adoption Stalls, Ghost Jobs Surge, Gen Z Misunderstood, and New 2026 Work Trends Every Leader Must Know
22:54
22:54
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22:54Novemner 18, 2025: Today's episode breaks down seven of the most important stories shaping the future of work. We explore why AI adoption is stalling inside organizations—and why companies are turning to internal influencers to drive real behavior change. We look at the surge in "ghost job" postings that are distorting the labor market and frustrat…
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AI Adoption Stalls, Ghost Jobs Surge, Gen Z Misunderstood, and New 2026 Work Trends Every Leader Must Know
22:54
22:54
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22:54Novemner 18, 2025: Today's episode breaks down seven of the most important stories shaping the future of work. We explore why AI adoption is stalling inside organizations—and why companies are turning to internal influencers to drive real behavior change. We look at the surge in "ghost job" postings that are distorting the labor market and frustrat…
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1
CAVA's Chief People Officer on How to Turn Culture Into Action
56:07
56:07
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56:07Growth tests the soul of every organization. As companies expand, consistency often replaces compassion—but CAVA proves you can scale without losing humanity. With 400 restaurants and 12,000 team members, CAVA has built a culture that's as grounded as it is consistent through a people framework rooted in heart, health, and humanity. In this episode…
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CAVA's Chief People Officer on How to Turn Culture Into Action
56:07
56:07
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56:07Growth tests the soul of every organization. As companies expand, consistency often replaces compassion—but CAVA proves you can scale without losing humanity. With 400 restaurants and 12,000 team members, CAVA has built a culture that's as grounded as it is consistent through a people framework rooted in heart, health, and humanity. In this episode…
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1
#769: Zoom CMO Kim Storin on why growth problems are often brand problems
28:06
28:06
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28:06In a world obsessed with conversion rates and customer acquisition costs, have we forgotten the one thing that actually makes both of them better? Agility requires more than just the ability to react quickly to market signals. It demands a stable, strategic core—a brand—that provides the necessary context and direction to ensure your pivots are pur…
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Meta's New AI Performance Rules, the Vanishing Career Ladder, and the Hidden Future of Work
35:50
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35:50November 14, 2025: Today's episode breaks down six major stories shaping the future of work and employee experience. We look at how unclear corporate policies are pushing employees into a shadow AI underground, why Meta is rewriting performance reviews around AI-driven impact, and how higher education is scrambling to rebuild workforce pathways for…
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Meta's New AI Performance Rules, the Vanishing Career Ladder, and the Hidden Future of Work
35:50
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35:50November 14, 2025: Today's episode breaks down six major stories shaping the future of work and employee experience. We look at how unclear corporate policies are pushing employees into a shadow AI underground, why Meta is rewriting performance reviews around AI-driven impact, and how higher education is scrambling to rebuild workforce pathways for…
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#768: Infios Chief Innovation Officer Eugene Amigud on use-case driven success with AI
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33:39How can large organizations embrace the speed and adaptability of a startup while navigating the complexities of established processes and legacy systems, especially in the rapidly changing world of AI-driven consumer experiences? Agility requires adopting new technologies while fundamentally shifting how teams operate, experiment, and learn from d…
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Skilled-Trades Crisis, Musk's Trillion-Dollar Targets, 2026 Workplace Trends, and the Return of College Degrees
27:08
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27:08November 13, 2025: Ford's CEO warns that the U.S. is entering a skilled-trades crisis as thousands of high-paying technical jobs sit vacant. Elon Musk's unprecedented trillion-dollar compensation package reveals the extreme performance targets Tesla must hit—ranging from 20 million vehicles a year to the deployment of a million robots. Glassdoor re…
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Skilled-Trades Crisis, Musk's Trillion-Dollar Targets, 2026 Workplace Trends, and the Return of College Degrees
27:08
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27:08November 13, 2025: Ford's CEO warns that the U.S. is entering a skilled-trades crisis as thousands of high-paying technical jobs sit vacant. Elon Musk's unprecedented trillion-dollar compensation package reveals the extreme performance targets Tesla must hit—ranging from 20 million vehicles a year to the deployment of a million robots. Glassdoor re…
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#767: Krisp.ai Co-Founder Arto Minasyan on voice AI and the customer experience
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21:56What if your customers could talk directly to your brand, without scaling your your customer service teams to a 1:1 capacity? This episode is brought to you by Krisp.ai, the all-in-one voice AI that makes every conversation sound professional. With industry-leading noise cancellation, real-time accent conversion, accurate transcription, and smart c…
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PwC's Workforce Divide, AI Agents at Work, and Amazon's $2.5B Skills Bet
20:38
20:38
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20:38November 12, 2025: PwC's 2025 Global Workforce Survey exposes a growing gap between empowered and excluded workers. Across Australia, employees are already facing the reality of AI-driven job disruption. A WIRED feature explores a startup run entirely by AI agents—including executives—raising new questions about what leadership looks like when team…
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PwC's Workforce Divide, AI Agents at Work, and Amazon's $2.5B Skills Bet
20:38
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20:38November 12, 2025: PwC's 2025 Global Workforce Survey exposes a growing gap between empowered and excluded workers. Across Australia, employees are already facing the reality of AI-driven job disruption. A WIRED feature explores a startup run entirely by AI agents—including executives—raising new questions about what leadership looks like when team…
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#766: Square CMO Lindsey Irvine on connecting with customers through community-driven storytelling
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29:38As we’re increasingly inundated with AI-generated content and algorithm-driven ads, what’s more powerful: yet another new technology, or the authentic voice of the small business owner on the corner? Agility requires not just reacting to market shifts, but deeply understanding the very fabric of the communities you serve and having the conviction t…
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