Good customer service isn’t optional—it’s the difference between a one-time sale and lifelong loyalty. In this episode of The 360, we’re unpacking what customer service really means, why it matters more than most businesses realize, and how one bad interaction can cost you more than just money.

We’re talking about the emotional side of spending—why people have every right to be upset when their experience doesn’t match the moment they were hoping for. We get into common service mistakes, the hard truth about eating your own mistakes as a business, and whether customers should have to “understand” that your business is having a bad day.

Whether you’re running a business or are a customer, this one hits home.

www.catalyst360consulting.com