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Humanizing CX with AI: UneeQ’s Digital Humans and Immersive Training, Podcast
Manage episode 515273260 series 2674324
Content provided by Telecom Reseller. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Telecom Reseller or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
“AI gives us a chance to make technology feel human again — not just efficient.” — Danny Tomsett, CEO, UneeQ
In this Technology Reseller News podcast, Doug Green speaks with Danny Tomsett, CEO of UneeQ, about how digital humans and AI-driven immersive training are redefining customer and employee experience.
UneeQ’s digital humans simulate lifelike emotion, movement, and empathy — helping telecoms and enterprises create interactions that feel real. These AI-powered avatars connect to live data systems, delivering authentic engagement instead of scripted automation.
Tomsett explains that while most CX technology has focused on efficiency, the next leap is about value and connection:
“Customers want to feel valued — that’s the true test of any experience.”
UneeQ also offers a browser-based immersive training platform, letting staff practice real-world conversations with AI coaches that teach soft skills like empathy, curiosity, and active listening.
Together, these tools help telecoms and enterprises scale automation and elevate human performance — creating customer experiences that inspire trust and loyalty.
Learn more at digitalhumans.com.
51 episodes
Share
Manage episode 515273260 series 2674324
Content provided by Telecom Reseller. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Telecom Reseller or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
“AI gives us a chance to make technology feel human again — not just efficient.” — Danny Tomsett, CEO, UneeQ
In this Technology Reseller News podcast, Doug Green speaks with Danny Tomsett, CEO of UneeQ, about how digital humans and AI-driven immersive training are redefining customer and employee experience.
UneeQ’s digital humans simulate lifelike emotion, movement, and empathy — helping telecoms and enterprises create interactions that feel real. These AI-powered avatars connect to live data systems, delivering authentic engagement instead of scripted automation.
Tomsett explains that while most CX technology has focused on efficiency, the next leap is about value and connection:
“Customers want to feel valued — that’s the true test of any experience.”
UneeQ also offers a browser-based immersive training platform, letting staff practice real-world conversations with AI coaches that teach soft skills like empathy, curiosity, and active listening.
Together, these tools help telecoms and enterprises scale automation and elevate human performance — creating customer experiences that inspire trust and loyalty.
Learn more at digitalhumans.com.
51 episodes
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