AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.
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Telecom Reseller Podcasts
At Viirtue Connect in Nashville, John Christian, Vice President of Marketing at Akixi, joined Doug Green, Publisher of Technology Reseller News, to discuss how Akixi is helping MSPs and telecom providers stand out in an increasingly commoditized communications market. Akixi delivers value-added analytics, CRM integration, and call recording solutio…
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At Viirtue Connect in Nashville, Jason Moravec, Senior Channel Account Manager at Xima Software, joined Doug Green, Publisher of Technology Reseller News, to discuss how Xima’s advanced contact center solutions are helping MSPs expand revenue, strengthen customer relationships, and enhance user experience. Xima Software delivers cloud-based contact…
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At Viirtue Connect in Nashville, Bruce Widener, CEO of STRATA7 Technology, joined Doug Green, Publisher of Technology Reseller News, to discuss STRATA7’s customer-first approach, its growing partnership with Viirtue, and the new business opportunities emerging from the event. Based in Louisville, Kentucky, STRATA7 Technology is a business-to-busine…
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At Viirtue Connect, Purav Maisuria, General Manager at Phonesuite, joined Doug Green, Publisher of Technology Reseller News, to discuss how Phonesuite is helping MSPs tap into new opportunities in the hospitality market through purpose-built communications solutions. Founded in 1988, Phonesuite provides voice and communication platforms designed ex…
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At Viirtue Connect in Nashville, Jon Brinton, Chief Revenue Officer at Crexendo, joined Doug Green, Publisher of Technology Reseller News, to discuss Crexendo’s sustained growth, partner momentum, and the innovations driving what Brinton calls a “renaissance in voice services.” Crexendo, the parent company behind the NetSapiens platform, now serves…
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At Viirtue Connect in Nashville, Adrian Andrews, Founder of AspireOn Networks, joined Doug Green, Publisher of Technology Reseller News, to discuss how his company is delivering comprehensive telecommunications, connectivity, and security solutions to businesses across Central Florida and beyond. AspireOn Networks provides business-class telecom se…
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At WebexOne, John Ortiz, Technology Sales Manager at MiaRec, joined Doug Green, Publisher of Technology Reseller News, to discuss how MiaRec is using AI to reshape the way businesses analyze and improve their customer interactions. MiaRec’s platform leverages large language model (LLM) technology to deliver insights across three key use cases: Auto…
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“Think of it like a voice firewall—protecting enterprises from spam, robocalls, and social engineering before the phone even rings,” said Vicki Sidor, Head of Sales and Channel at Mutare. At WebexOne, Sidor and Brian McDonald, Director of Product Development at Mutare, spoke with Doug Green, Publisher of Technology Reseller News, about how Mutare i…
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Cellhub and Lifetime EPR Bring First-to-Market PC-as-a-Service with Lenovo ThinkPads, Podcast
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“Two, three, five years from now, the workforce could easily be people working with people, people working with AI, and maybe even AI working with AI,” said Amit Barave, VP of Product Management for Webex.At WebexOne, Barave joined Doug Green, Publisher of Technology Reseller News, to discuss Cisco’s vision for Connected Intelligence and how Webex …
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WhatsApp Means Business: Premier CX’s “Zero to Amazing” Playbook, Podcast
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22:57
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“Asynchronous messaging respects customers’ time—and when you meet people where they already are, CSAT, revenue, and retention follow.” — Gareth Bray, Premier CXGareth Bray, Business Development Director at Premier CX, joined Doug Green, Publisher of Technology Reseller News, to discuss how WhatsApp is becoming an essential business channel worldwi…
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Tales from the Road: TELCLOUD Expands Global Momentum for POTS Replacement, POTS and Shots Podcast Series
"There are over a billion copper lines worldwide that will disappear in the next five to ten years," says Jake Jacoby, CEO of TELCLOUD. "That’s why we built our platform from day one to be global—so our partners can meet this challenge anywhere their customers do business."In the latest episode of the TELCLOUD POTS and Shots Podcast Series, Doug Gr…
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TeleMate Brings Full UC Observability to Cisco Environments, Podcast
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“At TeleMate, our job is to make IT and communications troubleshooting easy,” said Reginald Pearson, VP of Sales & Strategy at TeleMate.At WebexOne in San Diego, Doug Green, Publisher of Technology Reseller News, spoke with Pearson about how TeleMate delivers observability across the entire Cisco collaboration suite.Pearson explained that TeleMate …
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BroadSource and SecurePII Showcase AI-Ready Data Privacy at WebexOne, Podcast
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“Our approach is simple: remove the PII from the data stream, and you don’t have to worry about compliance,” said Bill Placke, President, Americas at SecurePII.At WebexOne in San Diego, Doug Green, Publisher of Technology Reseller News, spoke with Jason Thals, COO of BroadSource, and Placke of SecurePII about their finalist recognition in Cisco’s D…
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A CTO’s life after retirement – Surprise!, Podcast
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After a long career as a CTO with companies like NASA, Fannie Mae and Raytheon for the last 18 years, Julian Zottl was really looking forward to his retirement.Hold on – Not so fast! After a short respite, he started getting calls for help from different organizations. It did not take too long for Julian and his wife to recognize that they needed t…
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“We started this company on the belief that the customer experience needs to be better,” says Jim Eckes, Founder of TieTechnology, in a new interview with Doug Green, Publisher of Technology Reseller News. That belief has guided TieTechnology’s 100% referral-based growth, and it now drives the launch of Jeannie, the company’s newest innovation.Jean…
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“It’s doing a serviceable job as being an intelligent director—as if you had multiple cameras and a live operator switching views,” said Darren James Knapp, Director, Poly Channel Business Development, North America at HP | Poly.At Navigate 25, Knapp joined Doug Green, Publisher of Technology Reseller News, for a live demo of Poly’s Studio E70 came…
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Sinch Helps Rural Providers Navigate Cloud Communications and Migration Challenges, Podcast
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TelcoBridges and Alianza: Modernizing Networks for Rural ILECs, Podcast
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“We are telecom people—and we are here to help service providers grow,” says Melissa Frenyea, VP of Customer Success at CommSoft.At Navigate 25, Frenyea and Bill Griffin, Business Development Officer at CommSoft, joined Doug Green, Publisher of Technology Reseller News, to discuss how the company’s decades of experience in billing and operations su…
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“It’s a $50 billion market—but it can only be captured with diligence, the right hardware stack, and the right partners,” says Tina Telson, Founder & CEO of SouthLight Services.At Navigate 25, Telson joined Jake Jacoby, Founder & CEO of TELCLOUD, in conversation with Doug Green, Publisher of Technology Reseller News, to discuss how their partnershi…
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TELCLOUD Highlights the Urgency of POTS Replacement, Podcast
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“Fire alarms, elevators, emergency phones—these systems are mandated by law, and they require reliable communication paths,” says Jake Jacoby, Founder & CEO of TELCLOUD.At Navigate 25, Jacoby spoke with Doug Green, Publisher of Technology Reseller News, about the growing urgency of replacing traditional copper POTS lines as carriers abandon legacy …
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Datagate Tackles Billing, Compliance, and AT&T Integration for MSPs, Podcast
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“Taxes are a monster, but we tame it and make it digestible,” says CeeJay Barber, Vice President of Business Development at Datagate.At Navigate 25, Barber sat down with Doug Green, Publisher of Technology Reseller News, to explain why billing is one of the toughest challenges facing managed service providers (MSPs)—and how Datagate is helping them…
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Vault CPS: From Ingram Roots to Independent Innovation, Podcast
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“We were a small fish in a big pond. Now we can focus on our niche and what we’re good at.” – Chris Robinson, Director of Sales, Vault CPSAt Navigate 25, Doug Green, Publisher of Technology Reseller News, sat down with Chris Robinson, Director of Sales at Vault CPS, to discuss the launch of a new brand built on decades of expertise. Formerly part o…
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“AI isn’t just a buzzword—it’s transforming how contact centers and collaboration tools deliver value.” – Gary Pesta, Collaboration Account Executive, WebexAt Navigate 25, Doug Green, Publisher of Technology Reseller News, sat down with Gary Pesta of Cisco’s Webex team to explore how Cisco is helping enterprises and service providers meet customer …
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“Compliance missteps can shut a company down, but the right legal partner can also unlock growth.” – Jonathan Marashlian, Managing Partner, The CommLaw GroupAt Navigate 25, Doug Green, Publisher of Technology Reseller News, sat down with Jonathan Marashlian of Marashlian & Donahue, The CommLaw Group, to discuss the evolving communications ecosystem…
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FlexPoint Automates AR for MSPs with White-Label Payment Portal, Podcast
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“We work with a lot of MSPs to help automate accounting and bookkeeping tasks they might still be doing manually,” says Alexa Vilca of FlexPoint, speaking at the MSP Summit.FlexPoint offers a purpose-built accounts receivable solution designed to improve cash flow and visibility for MSPs. The company’s white-label payment portal allows end customer…
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Wildix Showcases No-Code Agentic AI at MSP Summit, Podcast
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“Something that really sets us apart is that we sell exclusively through our channel partners and managed service providers,” says Matt Stimax of Wildix, speaking at the MSP Summit in Orlando.Wildix, a global provider of unified communications software, continues to strengthen its position as a channel-first vendor, focusing on enabling MSPs to exp…
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GreenStar Marketing Prepares MSPs for Q1 with Q4 Specials, Podcast
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“Q1 is right around the corner—are you ready?” asks Stephanie Benzik of GreenStar Marketing.Speaking at the MSP Summit in Orlando, Benzik noted that the transition into a new year often brings new product launches, fresh goals, and renewed demand for polished branding and digital presence. For many MSPs and tech companies, that means confronting ou…
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GreenStar Marketing: Tech-First Marketing for MSPs, Live from MSP Summit, Podcast
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“At GreenStar Marketing, we only work in the tech and telecom ecosystem—and we do it on purpose,” says Stephanie Benzik, who along with Kenny Coulter represented GreenStar Marketing at the MSP Summit in Orlando.In a conversation at the event, the team explained why GreenStar stands apart from generic marketing agencies: its staff bring deep backgro…
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At the recent MSP Summit, Doug Green, Publisher of Technology Reseller News, sat down with Kyri Davis, Co-Founder of Legion at Kraft Kennedy, to discuss how the firm is helping MSPs strengthen their cybersecurity offerings.Kraft Kennedy, a New York–based MSP with more than 40 years of expertise in the legal and financial services sectors, recently …
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A Trusted Alternative: CaaB on VMware Market Disruption, Podcast
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“The real alternative is a trusted home, a trusted partner, not just a replacement,” says Roman Semionov, Sales Director at CaaB. “VMware’s model shifts have shattered trust, and MSPs are looking for stability.”In a new Technology Reseller News podcast, Publisher Doug Green speaks with Semionov about why CaaB is positioning itself as a partner-firs…
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At the MSP Summit, Doug Green, Publisher of Technology Reseller News, sat down with William Rubio, Chief Revenue Officer at CallTower, to discuss the challenges and opportunities facing MSPs as they prepare for 2026.Rubio emphasized that success in today’s environment requires MSPs to choose the right partners rather than simply chasing products. W…
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“You can have the best program in the world, but if nobody knows about it, it won’t make a difference,” says Todd Jordan, who leads United Way of Greater Kansas City’s 2-1-1. “That’s why we run a 24/7/365 contact center—to guide people to real help with a kind, empathetic voice.”In this special Technology Reseller News podcast, Publisher Doug Green…
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“Cybersecurity has been oversold for too long—expensive, complicated, and not user-friendly. What small and mid-sized businesses really need are affordable, effective protections delivered with education and consultation,” says Tomas Sjostrom, CISSP and President of Technology Services at James Moore Technology Services.At the MSP Summit, Sjostrom …
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“The Broadcom acquisition changed VMware’s business strategy—and prices—overnight. Our job is to make the exit as simple as possible,” says Peri Uday Bhaskar, of DartIQ.In this Technology Reseller News podcast recorded at MSP Summit, Publisher Doug Green speaks with Bhaskar about DartIQ’s focus: accelerating and de-risking VMware workload migration…
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"This isn’t a business where you swap technology every two years—these are life safety lines that need to work for the next 20," says Jake Jacoby, CEO of TELCLOUD. "That’s why our approach is about doing the right thing for customers and giving partners confidence that what they deliver today will stand the test of time."In the latest episode of th…
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Mobile Ecosystem Forum: Dario Betti on AI, Mobility, and the New Battleground, Podcast
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“AI has eaten software for lunch, but it might be eating communications for dinner,” says Dario Betti, CEO of the Mobile Ecosystem Forum (MEF), in a wide-ranging conversation with Doug Green, Publisher of Technology Reseller News.In this podcast, Betti discusses his recent article, The AI Gold Rush Isn’t Going Elon Musk’s Way, and explores how mobi…
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“At events, don’t chase 200 badge scans—set a KPI like 25 real conversations that turn into 15 meetings and 10 closes,” says Charlene Ignacio, founder of Fornix.At the MSP Summit in Orlando, Doug Green, Publisher of Technology Reseller News, spoke with Ignacio about Fornix’s mission: unite MSPs and vendors to win more deals through aligned sales-an…
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“We’re the unmanaged service provider—we don’t want to do what MSPs do. We provide the infrastructure so they can grow,” says Andrew Natour of Leaseweb USA.At the MSP Summit in Orlando, Doug Green, Publisher of Technology Reseller News, sat down with Tim Mandell and Andrew Natour to discuss how Leaseweb partners with MSPs to deliver flexible, scala…
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“Technology is just a tool—we help businesses maximize its use and apply AI correctly to drive efficiency,” says Mahmud Khan of CMIT Solutions.At the MSP Summit in Orlando, Doug Green, Publisher of Technology Reseller News, sat down with Khan, who recently launched CMIT Solutions of Greater Burlington, New Jersey. As a new franchise owner, Khan is …
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“Noncompliance isn’t just risky—it can mean lost licenses, lost trust, and lost business,” says Joe Garner of dmarcian.At the MSP Summit in Orlando, Doug Green, Publisher of Technology Reseller News, caught up with Garner and colleague Billy Muldoon to discuss why DMARC—the standard for authenticating email—should be a top priority for MSPs and the…
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“CRM shouldn’t suck—but for too many companies, it does,” says Christopher Smith, Founder of Empellor CRM. “The good news is, when implemented correctly, it can finally deliver on its promise of productivity.”At the MSP Summit in Orlando, Doug Green, Publisher of Technology Reseller News, spoke with Smith about why so many organizations feel burden…
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C3 Complete: Turning Compliance from Burden to Business Opportunity, Podcast
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“Noncompliance in certain cases is not an option—and it can put a company out of business,” says Rick Mancinelli, CEO of C3 Complete.At the MSP Summit in Orlando, Doug Green, Publisher of Technology Reseller News, sat down with Mancinelli and Shash Patel, VP at C3 Complete, to discuss why compliance has become one of the most pressing challenges—an…
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“Left of boom cybersecurity doesn’t have to be overwhelming—and we’re here to help,” says Nett Lynch, CISO at Kraft Kennedy and Emperor of Legion.At the MSP Summit in Orlando, Doug Green, Publisher of Technology Reseller News, spoke with Lynch about Legion, a new division of Kraft Kennedy dedicated to helping MSPs deliver enterprise-grade security …
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“We complete your portfolio—but never compete with your secret sauce,” says Raul Garrido, Director of Sales & Implementation at C3 Complete.At the MSP Summit in Orlando, Doug Green, Publisher of Technology Reseller News, spoke with Garrido and Darin Gull, Director of Business Development, about how C3 helps MSPs strengthen their offerings while pre…
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Anunta: Why MSPs Must “Start Tinkering” with AI, Podcast
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“Start tinkering. You’ve got to start somewhere—and now is the time,” says Jacci Robinson, Vice President – Go-to-Market & Growth (North America) at Anunta.At the MSP Summit in Orlando, Doug Green, Publisher of Technology Reseller News, sat down with Robinson after her panel appearance to discuss how MSPs can begin their AI journey. She noted that …
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“Organizations spend heavily on prevention, but incidents still happen. What makes the difference is how well you respond—and you can’t do that by flipping through a 50-page Word document,” says Noam Morginstin, CEO and Co-Founder of Exigence.At the MSP Summit in Orlando, Doug Green, Publisher of Technology Reseller News, sat down with Morginstin t…
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