))
Empathy, context, and continuous improvement with Karen Lam (Table Service 207)
Manage episode 522465127 series 3647241
Content provided by Jordan Hooker and Tavolo Consulting LLC. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jordan Hooker and Tavolo Consulting LLC or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
In this episode of the Table Service podcast, host Jordan Hooker speaks with Karen Lam, Director of Customer Support at Top Hat. They dig into empathy in support, the importance of context, the growth of AI in the space, and building a culture of continuous improvement.
Want to connect with Karen? Find her on LinkedIn: https://www.linkedin.com/in/karenklam/
Want to learn more about Top Hat? https://www.cxcollective.com/
Check out CX Collective's Playbooks: https://tophat.com/
Want to connect with Jordan? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker/
27 episodes
Share
