Join host Jordan Hooker and Nate Brown, Head of Education and Enablement at Metric Sherpa and Co-Founder of CX Accelerator, as Nate digs into driving value for your team and your customers, becoming a Servant Challenger, and more, Want to connect with Nate? Find her on LinkedIn: https://www.linkedin.com/in/cxaccelerator/ Want to learn more about Me…

Join host Jordan Hooker and Rachel Wu, Senior Manager of Technical Support at Iterable, as Rachel digs into the world of premier support offerings. Want to connect with Rachel? Find her on LinkedIn: https://www.linkedin.com/in/rachelewu/ Want to learn more about Iterable? Visit https://iterable.com/ Want to connect with Jordan Hooker? Find him on L…

Join host Jordan Hooker and Customers & Culture founder Brandon Owen, as Brandon breaks down how companies can drive a better employee experience (and thus a better customer experience!); what growing a forest teaches us about customers success; and how to be a leader that creates space for your team to grow. Want to connect with Brandon? Find him …

Join host Jordan Hooker and Karen Chao, Chief Product Officer at Flowspace, as Karen shares about her journey in product management, the integration of AI in product development, and the evolving landscape of customer experience. They discuss the importance of partnerships between product and support teams, the future of work with AI, and how to fo…

Join host Jordan Hooker and Andrew Carothers, a true veteran and thought leader in the world of Customer Experience (CX). Andrew is a CCXP certified CX executive and a founding member of Cisco System’s groundbreaking CX function. Join us as Andrew shares his wealth of knowledge and experience, diving into critical topics that are shaping the future…

Join host Jordan Hooker and Luke Jamieson, CX Evangelist at Operata and globally recognized thought leader in customer experience, as they discuss the future of contact centers and CX. Want to connect with Luke? Find him on LinkedIn: https://www.linkedin.com/in/luke-jamieson/ Learn more about Luke? Check out https://www.lukejamieson.live/ Find out …

Join host Jordan Hooker and Neil Travis, Head of Customer Experience at the Academy to Innovate HR and founder of Growth Support, as they discuss scaling support from day one and beyond, along with Neil's 3 Domains Framework. Want to connect with Neil? Find him on LinkedIn: https://www.linkedin.com/in/neal-travis/ Learn more about Growth Support: h…

Join host Jordan Hooker and Rob Dwyer, a contact center pro, VP of Customer Engagement at Happitu, podcast host, and customer experience thought leader, as they dig into topics like improving customer surveys, choosing and implementing the right technology, and some insights into getting the most value from AI. Want to connect with Rob? Find him on…

Join host Jordan Hooker and Conor Pendergrast, a veteran customer support and success leader as they discuss how to navigate the AI revolution. How should leaders be thinking about the tools? And how should organizations incorporate them into their workflows? Listen to hear more! Want to connect with Conor? Find him on LinkedIn: https://www.linkedi…

Join host Jordan Hooker and Nino Cavanecia, a seasoned expert in customer experience and the CEO of SwiftCX as they discuss Nino's approach to creating scalable and effective customer service solutions. The conversation delves into the evolution of customer support technology, the role of AI, and the importance of evaluating AI tools critically. Ni…

Join host Jordan Hooker and Support Leader Dan Allen, as they discuss empowering Support Teams through AI & Beyond. Table Service is presented by Tavolo Consulting. Hosted by Jordan Hooker. Music by Epidemic Sound. Connect with Dan Allen on LinkedIn: https://www.linkedin.com/in/danielallen1990/ Support Driven Community: https://www.supportdriven.co…

Join host Jordan Hooker and Healthcare Support Tech veteran Mark Hollis, as Mark walks us through the evolution of support technology in healthcare startups. Providing over two decades of overview, we will explore healthcare startups and technology that has driven their growth. Want to learn more about Mark? You can find him on LinkedIn:https://www…

Join host Jordan Hooker and marketing maverick Jason Anello as Jason discusses his work in experience strategy, emphasizing the importance of customer experience design for businesses. Jason explains how customer journey mapping can help companies understand and optimize their interactions with customers. He also introduces the concepts of choice a…

Join host Jordan Hooker, Principal Consultant @ Tavolo Consulting, as he discusses building companies, processes, and products that customers love with Matt Beran, host of the Ticket Volume Podcast and Product Marketer for InvGate. Want to hear more from Matt? Find him on LinkedIn: https://www.linkedin.com/in/mattberan/or by email at Matt.Beran@inv…

Join host Jordan Hooker, Principal Consultant @ Tavolo Consulting, as he discusses AI and Customer Experience with the Co-Founders of Syncly, Alex Hong and Joseph Lee. Want to learn more about Syncly? Visit Syncly.app Want to connect with Jordan Hooker? https://linkedin.com/in/jordanhookerBy Tavolo Consulting LLC

Join host Jordan Hooker, Principal Consultant @ Tavolo Consulting, as he discusses breaking silos and driving value across the customer lifecycle with Lara Barnes, veteran customer success leader and winner of the 2024 Outstanding Woman in Customer Success Award. Want to hear more from Lara? Find her on LinkedIn: https://www.linkedin.com/in/larakel…

The first poddy of 2023, she is a DEEP one! In this episode I share the importance of processing your skeletons of the pass in order to effectively move on to conquer the future. No matter how deep you bury your skeletons, one day, at a time not of your choosing, they will come back to haunt you! I have experienced this myself and I have seen many …

Courageous conversations is a new series where I am talking to those who have walked the path less travelled and they've dared to risk it all. We unpack the good, the bad, the ups, and the downs. Success is never a straight line, there are often a lot of hurdles along the way, in this series I am unpacking the emotions that come with those hurdles …

In this episode we cover a lot of topics from how to deal with haters, doubters and tall poppy syndrome to David Goggins book and what I think of it.

We are in hard times. The issue is everyone is talking like they are end times. Everyone loves to reference their self as the wolf or the lion, right now I am seeing a lot of bears. What animal are you? Take a listen and find out. Website: https://warfighterathletic.com/

After getting a request to do a podcast on selection I have decided to do a comprehensive podcast on my journey from preparing through to the execution. Military or not I know you will get a lot of value from my experience with NZSOF selection. Enjoy!

Learn from my mistakes from my solo hunting mission gone wrong.

What motivates you? Know both your heaven and your hell.

The blessing & the curse. What is it and how does it effect you? I share some examples from SOF to UFC fighters.

We all know the work we need to do, don't put it off, do it, today.

Here you are, faced with another year and another opportunity to do something courageous with your life. The last few years have been tough, there is no doubt about it, but like all high performers and as warriors battling through life we must adapt and overcome.

So you're not where you want to be? Cool, it's your fault your not, so now what? Take responsibility and take action.

The title says it all.

You can't have your cake and eat it too. If you're serious about getting ahead and separating from the pack, you have to go all in, you cannot dabble here and there, you must ruthlessly commit to the one thing you want the most and you must become obsessed with it.

So you've failed, you've fallen short, so what, what's next? In this episode I talk on dealing with failure and how to use it as rocket fuel for your next move.

In this episode I talk about the latest adventure out into the hills and how peace can be found in suffering.

Take the risk or don't expect the reward.

This podcast is for the doers, get your pen and paper, put your head phones in, and let's get to work.

We have been quiet on the Operation Toa front for a minute but not without good reason. In this episode I talk about why we have been quiet, what we have been doing, and what is coming!

What is it that fuels you enough to get lift off, thrusting you into the stratosphere?

First podcast of the year in the bag! In this episode I give you an update on how we are kicking off the year and then ask you the questions you need to hear. 2021, send it.

Hey it's Fitzy here again checking in for an update on OPERATION TOA. Today I want to talk about a massive driver for me with the design and development of high performance technical apparel, designed by end users, for end users.

In this episode I provide feedback on all of the submissions, there's a lot of value in this episode and no doubt many of you are going through the same struggles! Enjoy! Purse Excellence

In this episode I talk on: 1. My visit to a cadet unit and what we talked on that I think is relevant to everyone. 2. My goals for 2020 and what it means 3. Shifting the goal post 4. Pivot or pushing 5. IG Questions

This has been a long time coming, I have been blogging about OP TOA but it was time I got on the mic and talked about it. In this episode I talk about the inception, what motivated us, the problems we seen, the NZ context, the team we have built around it and how the project has evolved.

The New Warrior Athlete Series is here, in this series we will be talking about all things warrior athlete related from sports, training, gear and answering questions you have on these topics! Feel free to reach out and let us know what you would like us to talk about next!

To get the work sheet go to the Facebook group and get it from under the units tab: https://www.facebook.com/groups/1633554353442360/files

To get the work sheet go to the Facebook group and get it from under the units tab: https://www.facebook.com/groups/1633554353442360/files

Welcome to Module 6 - The Re-Posture As warriors on the path we must always be looking forward to what is next. You have now unleashed your inner warrior, you are no longer looking to participate in life, you are now on the path to domination. In this module you will learn to forecast what move you will make next in order to maintain momentum and g…

To get the work sheet go to the Facebook group and get it from under the units tab: https://www.facebook.com/groups/1633554353442360/files

https://www.facebook.com/groups/1633554353442360/files

Welcome to Module 5 - The Withdraw We can always be better, we should never be resting on our laurels and the achievements of yesterday. High performance warriors do not operate in the realm of mediocrity. In this module you are going to analyse your behaviors and attitudes, digging deep into who you are and how you operate. You are going to learn …

To get the work sheet go to the Facebook group and get it from under the units tab: https://www.facebook.com/groups/1633554353442360/files

To get the work sheet go to the Facebook group and get it from under the units tab: https://www.facebook.com/groups/1633554353442360/files

Welcome to Module 4 - The Reorg In life there are always things you could do, in this module you are going to learn about the things you should do. A lack of focus, procrastination and the overwhelm of life can distract us from our mission. When you cast aside the noise and clutter in your head you can deploy laser focus on the mission critical tas…