In this episode of the Table Service podcast, host Jordan Hooker speaks with Ty Givens, founder and CEO of CX Collective, about her extensive experience in customer experience leadership. They discuss the challenges of managing teams, the importance of playbooks, and the evolving landscape of customer support with the rise of AI. Ty shares insights on empowering women in leadership roles and the significance of understanding the realities of management. The conversation emphasizes the need for leaders to adapt to rapid growth and the importance of creating supportive environments for their teams.

Want to connect with Ty? Find her on LinkedIn: https://www.linkedin.com/in/tybryantgivens/

Want to learn more about CX Collective? https://www.cxcollective.com/

Check out CX Collective's Playbooks: https://www.cxcollectiveadvantage.com/

Want to connect with Jordan? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker/