Catch this episode of Strategy Solutions and Sanity as we dive into the messy and often overlooked aspects of growing a business. Our special guest, Sarah Gonnella from Full Sail Partners, shares her journey and insights into effective leadership, the importance of emotional intelligence, and how embracing technology can simplify business processes. Sarah discusses practical strategies for building a collaborative and fun company culture while maintaining high standards of excellence. Learn how to reframe challenges, leverage AI for better efficiency, and the crucial steps for meaningful automation. Whether you're struggling with sales, trying to improve client satisfaction, or looking to enhance your leadership skills, this episode is packed with valuable advice and actionable insights.

00:00 Welcome to Strategy Solutions and Sanity

00:36 Introducing Our Guest: Sarah Gonnella

01:20 Sarah's Professional Journey and Personal Insights

02:57 Embracing Challenges and Personal Growth

05:10 The Importance of Reflection and Self-Awareness

07:05 Leadership Lessons and Overcoming Mistakes

16:59 Navigating Sales and Embracing Vulnerability

21:33 Balancing Logic and Emotional Intelligence

27:23 The Role of KPIs and Unintended Consequences

28:02 Balancing Utilization and Collaboration

28:57 Setting Clear Goals and KPIs

29:47 Learning from Mistakes in Management

30:56 The Importance of Guardrails in Management

36:09 Building a Fun and Productive Work Environment

37:32 The Role of Branding in Business Success

39:34 Effective Onboarding and Training

49:44 Embracing AI and Automation