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What if the business world was just as much about relationships as it is about profits? Join us as we continue our conversation with a fascinating guest who knows this truth all too well. From growing up in a large family that transitioned from farming to the shed business in the turbulent 80s and 90s, to working through fierce competition and economic shifts, his journey is a testament to resilience and adaptability. As he moved to Montana to build custom homes and later found his way into the oil industry, he eventually returned to his roots in the shed business with a fresh perspective and renewed passion.
Exceptional customer service is more than just a buzzword—it's a way of life in the shed delivery industry. Sharing personal stories, we dive into the nuances of treating each customer interaction as an opportunity to build lasting relationships. Whether it's going the extra mile for a repeat customer or embodying the spirit of ownership like the dedicated driver Josh, these anecdotes paint a vivid picture of the mindset that sets top-tier service providers apart. We discuss the broader industry landscape, acknowledging that while many provide excellent service, there's always room for growth and improvement by fostering the right attitude.
The episode takes a deep dive into the evolution of the shed delivery business model, exploring how the shift from small owner-operated setups to large national companies has impacted service quality and customer satisfaction. We reflect on the importance of nurturing mutual respect between drivers and company owners, and how better communication can enhance productivity and loyalty. Rounding out the discussion, we highlight the power of collaboration and integrity in fostering industry relationships, sharing inspiring stories from the expo that emphasize the spirit of community and support among competitors. Through personal experiences and reflections, we underscore that the business is as much about human connections as it is about delivering sheds.
For more information or to know more about the Shed Geek Podcast visit us at our website.
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This episodes Sponsors:
Studio Sponsor: Union Grove Lumber
Versabend
Cardinal Leasing
Shed Challenger