Search a title or topic

Over 20 million podcasts, powered by 

Player FM logo
Artwork

Content provided by ServiceNow Community and ServiceNow Community Podcasts. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by ServiceNow Community and ServiceNow Community Podcasts or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Player FM - Podcast App
Go offline with the Player FM app!

The Unsung Heroes of Digital Transformation | Why “Becky in Finance” is the Real Change Agent

17:07
 
Share
 

Manage episode 502500734 series 3232169
Content provided by ServiceNow Community and ServiceNow Community Podcasts. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by ServiceNow Community and ServiceNow Community Podcasts or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

When we think about digital transformation, most people picture engineers, coders, or the CIO. But the real heroes often sit outside of IT - people like Becky in Finance, HR leaders, procurement teams, and legal advisors.

In this episode, Kat and Pete dive into why transformation only sticks when organisations empower these unsung heroes. From employee experience to automation, self-service, and AI, we explore how everyday change agents are driving sustainable innovation.

👉 What you’ll learn:

  • Why transformation is enterprise-wide - not just IT’s job

  • How HR and finance are shaping employee experience and business outcomes

  • The power of self-service and AI to unlock capacity for teams

  • How to measure impact and sustain change beyond phase one

  • Why recognising and empowering your “Beckys” is critical to success

Whether you’re in finance, HR, legal, or IT, this conversation shows how transformation is about people first, technology second.

See omnystudio.com/listener for privacy information.

  continue reading

108 episodes

Artwork
iconShare
 
Manage episode 502500734 series 3232169
Content provided by ServiceNow Community and ServiceNow Community Podcasts. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by ServiceNow Community and ServiceNow Community Podcasts or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

When we think about digital transformation, most people picture engineers, coders, or the CIO. But the real heroes often sit outside of IT - people like Becky in Finance, HR leaders, procurement teams, and legal advisors.

In this episode, Kat and Pete dive into why transformation only sticks when organisations empower these unsung heroes. From employee experience to automation, self-service, and AI, we explore how everyday change agents are driving sustainable innovation.

👉 What you’ll learn:

  • Why transformation is enterprise-wide - not just IT’s job

  • How HR and finance are shaping employee experience and business outcomes

  • The power of self-service and AI to unlock capacity for teams

  • How to measure impact and sustain change beyond phase one

  • Why recognising and empowering your “Beckys” is critical to success

Whether you’re in finance, HR, legal, or IT, this conversation shows how transformation is about people first, technology second.

See omnystudio.com/listener for privacy information.

  continue reading

108 episodes

All episodes

×
 
Loading …

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Copyright 2025 | Privacy Policy | Terms of Service | | Copyright
Listen to this show while you explore
Play