Best ServiceNow Community Podcasts (2025)

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Exploring Leadership and AI with Anand Tharanathan 39:45

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1d ago39:45

39:45

Exploring Leadership and AI with Anand Tharanathan In this engaging episode of our podcast, we delve into the world of leadership and Artificial Intelligence with Anand Tharanathan, GVP of Product Research and Insights at ServiceNow. Anand shares his journey from an individual contributor to a leadership role, emphasizing the importance of empathy,…

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Exploring Leadership and AI with Anand Tharanathan 39:45

1d ago39:45

39:45

Exploring Leadership and AI with Anand Tharanathan In this engaging episode of our podcast, we delve into the world of leadership and Artificial Intelligence with Anand Tharanathan, GVP of Product Research and Insights at ServiceNow. Anand shares his journey from an individual contributor to a leadership role, emphasizing the importance of empathy,…

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AI Agent & Copilot Podcast: Microsoft's Grant Dess Provides AI Agent & Copilot Summit Insights 16:58

2d ago16:58

16:58

Key Takeaways Reflections: Grant reflects on last year's AI Agent & Copilot Summit, acknowledging the in-depth learning opportunities given the newness of AI at the time. Although it was the first year, he says it "felt like a really mature conference." The upcoming AI Agent & Copilot Summit can enable attendees to dig deeper into "how we actually …

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AI-Enhanced Security: ServiceNow’s Bold Move with Armis 2:19

2d ago2:19

2:19

In today's Cloud Wars Minute, I explore what ServiceNow’s potential $7B acquisition of Armis could mean for its cybersecurity strategy and its customers. Highlights 00:06 — According to recent reports, ServiceNow is in advanced talks to acquire Armis, with more details expected to be announced in the coming days. Coverage from Bloomberg suggests th…

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AI Agent & Copilot Podcast: Insight Works' Mark Hamblin on How AI Transforms Process, Products 23:39

3d ago23:39

23:39

Key Takeaways AI use cases: At Insight Works, Hamblin explains that AI is leveraged in three main ways: to enhance internal business process development, to create higher-quality marketing content, and to enhance product offerings. Product specifics: Hamblin shares how AI is streamlining Shop Floor Insight, a product of Insight Works, by automating…

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Microsoft’s Frontier Firms: How Copilot at Scale Is Redefining the AI Operating Model 2:48

3d ago2:48

2:48

Visit Cloud Wars for more.By Bob Evans

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Merry Christmas!! Happy Holidays!! May 2026 Be the Best Year Ever!! 1:08

6d ago1:08

1:08

In today's Cloud Wars Minute, I want to wish everybody a Merry Christmas, Happy Holidays, and an incredible New Year. Highlights 00:02 — This is the best time of the year, the holidays. We want to say Merry Christmas and Happy Holidays. Happy New Year to everybody. This is my special partner, Louisa. She's two and a half. She's quite the technologi…

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AI Mindset + Culture: Google Cloud Helps BNY Deliver 'AI For Everyone, Everywhere, Everything' 4:59

8d ago4:59

4:59

today's Cloud Wars Minute, I unpack how tech and mindset together will decide the winners in the 2026 AI economy. Highlights 00:31 — Google Cloud, has just had a pretty interesting engagement with BNY Mellon. BNY used to be called Bank of New York, merged with Mellon — a massive financial services organization — and they've got what I think is a br…

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Building AI Agents with Lena Hall 47:48

8d ago47:48

47:48

Tim and Juan chat with Lena Hall, the Senior Director of Developer Relations at Akamai, and an AI practitioner where we dive into what it means to build AI agents. See omnystudio.com/listener for privacy information.By ServiceNow Community Podcasts

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AI Agent & Copilot Podcast: AJ Ansari on Building Agents That Actually Deliver ROI 20:56

8d ago20:56

20:56

In this episode of the AI Agent & Copilot Podcast, John Siefert, CEO of Dynamic Communities and Cloud Wars, is joined by AJ Ansari, Microsoft MVP and member of the programming committee for the AI Agent & Copilot Summit. The conversation focuses on what enterprises should really be looking for as agentic AI adoption matures. Key Takeaways Real-worl…

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Google Cloud Secures NATO Deal to Power Sovereign Cloud Infrastructure 2:20

9d ago2:20

2:20

In today's Cloud Wars Minute, I look at how Google Cloud is reshaping the defense tech landscape. Highlights 00:04 — Google Cloud has announced a multi-million dollar contract with the NATO Communication and Information Agency (NCIA), to provide critical sovereign cloud capabilities.This new strategic partnership aims to enhance NATO's digital infr…

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TAKEAWAYS - Building AI Agents with Lena Hall 4:17

9d ago4:17

4:17

This is the takeaway episode with Lena Hall, the Senior Director of Developer Relations at Akamai, and an AI practitioner where we dive into what it means to build AI agents. If you like what you heard, you should check out the full episode! See omnystudio.com/listener for privacy information.By ServiceNow Community Podcasts

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AI Meets Reality: JLL’s Carlin Power on AI Training, Business Focus, and Governance 35:51

9d ago35:51

35:51

Visit Cloud Wars for more.By Kirstie Tiernan

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Oracle Ties Google for #2 Hottest Cloud/AI Vendor Behind #1 Palantir 3:54

10d ago3:54

3:54

In today’s Cloud Wars Minute, I break down the latest earnings results showing Oracle and Google Cloud surging into a tie for the #2 fastest-growing cloud vendors in the world’s greatest growth market. Highlights 00:13 — Two companies that are really pushing the boundaries here in the greatest growth market the world has ever known are Oracle and G…

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AI Agent & Copilot Podcast: Avanade's Nancie Calder on Summit Expectations and Experiences 10:54

10d ago10:54

10:54

Key Takeaways Summit expectations: With so many people dipping their toes into the AI, Copilot, and agentic capabilities of Microsoft, Nancie expects the AI Agent & Copilot Summit to be filled with exciting stories about the outcomes and how people are leveraging and benefiting from it. She also anticipates seeing more exploratory customer case stu…

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Fog of (AI) War: Oracle Crushes Q2, Particularly RPO Results 5:33

11d ago5:33

5:33

In today's Cloud Wars Minute, I cover Oracle's Q2 results. Highlights 00:19 — One of the hottest Cloud Wars Top 10 companies right now is Oracle. And I want to talk today a little bit about Oracle's Q2 results from last week. I think there's been a little bit of the fog of war, the fog of AI war specifically here, that has obscured the impact behin…

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Microsoft Foundry Adds Mistral Large 3 to Azure AI Arsenal 2:54

14d ago2:54

2:54

In today's Cloud Wars Agent & Copilot Minute, I explore Microsoft's addition of Mistral Large 3 to its Foundry platform and why it's a major win for developers seeking open, enterprise-ready AI models. Highlights 00:11 —Microsoft Foundry is a platform from Microsoft, designed for building, customizing, and deploying GenAI applications and agents. I…

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PwC and Oracle Team Up to Turn Cloud Savings Into AI Budget 36:18

14d ago36:18

36:18

Sales, and Matt Hobbs, Cloud Engineering and Data Analytics Platform Leader and Partner at PwC US. Together, they explore how companies can stop overpaying for cloud and instead fund AI innovation by shifting spend from legacy and suboptimal cloud deployments into modern architectures, multi-cloud strategies, and enterprise-grade AI capabilities th…

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Google Cloud CTO Will Grannis Reveals the 'Big Unlock' for AI 4:40

15d ago4:40

4:40

Welcome to the Cloud Wars Minute — your daily cloud news and commentary show. Each episode provides insights and perspectives around the “reimagination machine” that is the cloud. In today’s Cloud Wars Minute, I discuss why culture, mindset, and leadership matter just as much as technology in driving AI transformation, based off my conversation wit…

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Google Cloud's Will Grannis on Culture, Metrics, and Winning the AI Economy 33:08

15d ago33:08

33:08

Bob Evans sits down with Will Grannis, Chief Technology Officer at Google Cloud, to unpack how AI is reshaping both technology stacks and corporate culture. They explore Google Cloud’s Gemini Enterprise platform, the newly upgraded Gemini 3 models, and the rise of agentic AI. Along the way, Will shares customer stories from industries like finance,…

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AI Agent & Copilot Podcast: Paragon Films' Kenny Mullican Shares Event Expectations, Adapting To a New 'AI Reality' 13:09

15d ago13:09

13:09

Key Takeaways Mullican expresses the value of the event, and given that AI and Copilot have matured, the sessions at the 2025 AI Agent & Copilot Summit NA will shift from a focus on experimentation to practical applications that deliver real impact. As a returning Programming Committee Board member, Mullican highlights the "unprecedented number of …

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The Race to the Quantum Internet: IBM and Cisco Reveal Ambitious Network Blueprint 2:59

16d ago2:59

2:59

In today’s Cloud Wars Minute, I look at how IBM and Cisco are teaming up to pioneer long-distance quantum networks. Highlights 00:03 — Although not the only company invested in the development of quantum computing, IBM is certainly considered the most active. The company has the highest number of patents, a clear road map for fault tolerant quantum…

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How are we over complicating data products? with Arielle Rolland 54:12

16d ago54:12

54:12

Tim and Juan chat with Arielle Rolland, a Data & AI Strategy Manager and Data Product Enthusiast and dive into how many teams are overcomplicating data products. We discuss what makes a good data product initiative and a good data product. Is a waterfall approach actually that bad? And how to balance between strategy and delivery. If you are scratc…

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TAKEAWAYS - How are we over complicating data products? with Arielle Rolland 6:01

16d ago6:01

6:01

This is the takeaway episode with Arielle Rolland, a Data & AI Strategy Manager and Data Product Enthusiast where we dive into how many teams are overcomplicating data products. We discuss what makes a good data product initiative and a good data product. Is a waterfall approach actually that bad? And how to balance between strategy and delivery. I…

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Palantir vs. ServiceNow: AI Platform Position + Who Is 'Defining Soft.Co?' 5:03

17d ago5:03

5:03

Highlights 00:24 — I think we’re seeing some very interesting competitive battling between Palantir and ServiceNow, head to head, emerging over two categories. One, this AI platform position that they’re both talking about relentlessly as sort of the core of their strategic value. And secondly, they’re both on this kick now about who is the definin…

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AI Agent & Copilot Podcast: enVista’s Nathan Bensch Talks Dataverse, Governance, and Agent Design 16:25

17d ago16:25

16:25

Key Takeaways Agents take center stage: Bensch says last year’s event was focused on Copilot basics and early-stage AI adoption, but 2025 is the year of agents. Organizations are asking how to make agents work securely, how to tap into data through offerings like Work IQ and MCP servers, and how to build governance that actually holds up. Attendees…

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Marc Benioff and Salesforce Get Growth Mojo Back 4:54

18d ago4:54

4:54

In today’s Cloud Wars Minute, I review the remarks and insights from CEO Marc Benioff and Salesforce from the recent Q3 earnings call. Highlights 00:20 — After an approximately three-year hiatus, CEO Marc Benioff and Salesforce demonstrated their growth mojo through the Q3 numbers. While some of the numbers aren't quite as robust as they were in Sa…

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Palantir Disruption: New Customer Raises AI Spending by 8X!! 4:31

22d ago4:31

4:31

In today's Cloud Wars Minute, I discuss how Palantir’s latest customer wins reveal a shift from point solutions to end-to-end AI strategies. Highlights 00:19 — Palantir's got a customer that, very shortly after signing a deal for a fairly limited AI engagement, said it wanted to go enterprise-wide with an investment that's up 8x over what the origi…

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Microsoft Copilot Exits WhatsApp: What Users Need to Know 1:47

22d ago1:47

1:47

In today's Cloud Wars Agent and Copilot Minute, I unpack why Microsoft Copilot will no longer be available on WhatsApp starting January 15 and what users should do next. Highlights 00:03 — Starting January 15, Microsoft Copilot will no longer be available to users via WhatsApp. This feature has been offered since 2024, but due to changes in WhatsAp…

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AI isn’t magic, it’s math w/ Danielle Crop 56:03

22d ago56:03

56:03

Tim and Juan chat with Danielle Crop is the EVP Digital Strategy & Alliances at WNS, former Chief Data Officer of Albertson and also the former Chief Data Officer of American Express about how data leaders and practitioners need to be thinking about AI and how to focus on what truly provides business value. We get into who will be building models, …

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TAKEAWAYS - AI isn’t magic, it’s math w/ Danielle Crop 4:35

22d ago4:35

4:35

This is the takeaway episode with Danielle Crop is the EVP Digital Strategy & Alliances at WNS, former Chief Data Officer of Albertson and also the former Chief Data Officer of American Express where we chat about how data leaders and practitioners need to be thinking about AI and how to focus on what truly provides business value, who will be buil…

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Inside Google Cloud’s Human-Centered AI Revolution | Cloud Wars Live 21:36

22d ago21:36

21:36

In this Cloud Wars Live podcast, Bob Evans sits down with Hayete Gallot, President, Google Cloud Customer Experience, to explore how Google Cloud is helping enterprises move from AI experimentation to true business transformation. Gallot describes how her organization unifies engineering, consulting, partners, and learning to accelerate time-to-val…

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AI Agent & Copilot Podcast: Anywhere Real Estate's Mary McAnally on Diverse Perspectives, Accelerating the AI Learning Curve 8:54

22d ago8:54

8:54

Key Takeaways Community involvement: Mary is a member of the programming committee board this year and will be attending the AI Agent & Copilot Summit, taking place from March 17th to 19th in San Diego, California. Working in the real estate industry, Mary acknowledges that, like individuals in all industries, there's a lot of AI transformations ha…

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Salesforce Completes Informatica Acquisition, Boosting Its Agentic AI Foundation 2:26

23d ago2:26

2:26

In today’s Cloud Wars Minute, I explore how Salesforce’s acquisition of Informatica strengthens its foundation for delivering trustworthy, agentic AI. Highlights 00:04 — A few years back, when I was covering the cloud data management firm Informatica on a regular basis, the rumor mill was rife with speculation that the company was set to be acquire…

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AI-Driven Innovation with Shruti Shrivastava and Averria Martin 26:48

23d ago26:48

26:48

In this episode of the podcast, host Bobby Brill takes a break from hosting duties and introduces Shruti Shrivastava, Director of UX Research at ServiceNow in Bangalore, India. Shruti takes the reigns for this episode and interviews Averria Martin, Senior Director, UX Research. The conversation covers a range of topics including the application of …

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AI-Driven Innovation with Shruti Shrivastava and Averria Martin 26:48

22d ago26:48

26:48

In this episode of the podcast, host Bobby Brill takes a break from hosting duties and introduces Shruti Shrivastava, Director of UX Research at ServiceNow in Bangalore, India. Shruti takes the reigns for this episode and interviews Averria Martin, Senior Director, UX Research. The conversation covers a range of topics including the application of …

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Workday Q3 Trifecta: 15% Rev. Growth, 17% Total RPO Growth, Strong AI Uptake 4:26

24d ago4:26

4:26

In today's Cloud Wars Minute, I analyze why Workday’s $26B RPO signals strong future momentum in the face of SAP and Oracle. Highlights 00:15 — Very nice Q3 that Workday recently finished here. Great revenue growth for the quarter ended October 31 — up 15% to about $2.25 billion. 17% growth for its total RPO, to about $8.2 billion. It's been cranki…

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How SAP Is Reimagining Enterprise AI 21:54

25d ago21:54

21:54

In this special Cloud Wars report, Bob Evans sits down with Michael Ameling, President and Chief Product Officer of SAP Business Technology Platform, for a deep dive into how SAP is helping customers navigate the fast-moving AI Era. Ameling and Evans discuss how SAP’s Business Data Cloud, partnerships with Snowflake and Databricks, HANA Cloud innov…

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AI Agent & Copilot Podcast: VisualSP's Asif Rehmani Details Copilot Training Resources to Boost ROI 11:24

29d ago11:24

11:24

Information access: While many have Copilot licenses, usage is low beyond basic tasks like email and meeting summaries. The main challenge with adoption is providing guidance within apps like PowerPoint, Excel, Dynamics, and Word so users can access help exactly when they need it. This is something Rehmani's company, VisualSP, and his training plat…

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When is Data and AI governance truly a business enabler? w/ Jessica Zuñiga 53:43

29d ago53:43

53:43

Jessica Zuñiga is the Head of AI Readiness & Data Governance at BlueYeti and one of the most important voices in data governance in Mexico and Latin America. Tim and Juan discuss with Jessica about when data and AI governance truly becomes a business enabler and how to use frameworks like DAMA effectively. See omnystudio.com/listener for privacy in…

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A Thanksgiving Message: Peace, Gratitude, and What Matters Most 2:31

30d ago2:31

2:31

Visit Cloud Wars for more.By Bob Evans

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TAKEAWAYS - When is Data and AI governance truly a business enabler? w/ Jessica Zuñiga 4:47

30d ago4:47

4:47

This is the takeaway episode with Jessica Zuñiga is the Head of AI Readiness & Data Governance at BlueYeti and one of the most important voices in data governance in Mexico and Latin America. Tim and Juan discuss with Jessica about when data and AI governance truly becomes a business enabler and how to use frameworks like DAMA effectively. If you l…

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Microsoft, Anthropic, and NVIDIA Forge AI Super-Alliance Poised to Shape the Next Era of Innovation 2:39

1M ago2:39

2:39

In today's Cloud Wars Agent and Copilot Minute, I break down why this Microsoft-Anthropic-NVIDIA trio, spotlighted at Microsoft Ignite, may define the next phase of the AI Revolution. Highlights 00:19 — Today, I want focus on a particularly significant partnership involving not one but three partners, collaborating in multiple ways across various f…

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AI Agent & Copilot Podcast: John Accardi on Technology Evolutions, Getting Started with AI 11:31

1M ago11:31

11:31

Key Takeaways Career journey and Microsoft involvement: While he's been in the industry for a long time, Accardi recounts being in the Microsoft arena for about 14 to 15 years. "My entire career has been around technology...and I have familiarity with various platforms," he notes. He has filled a range of roles, including sales leadership, marketin…

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Google Cloud CEO Thomas Kurian's Crowning Achievement 5:10

1M ago5:10

5:10

In today's Cloud Wars Minute, I break down why Google Cloud’s new Gemini Enterprise may be Thomas Kurian’s most ambitious and most defining move yet. Highlights 00:14 — One of the fastest-growing companies in the Cloud Wars Top 10 — and one that has been the most innovative, successful, and is definitely making a run at the number one spot — is Goo…

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Microsoft Ignite: Renowned Futurists Map Out the Next Era of Enterprise AI Success 3:58

1M ago3:58

3:58

In today's Cloud Wars Agent and Copilot Minute, I look at how screen-aware Copilots, task-based agents, and multimodal interfaces are reshaping enterprise work — and why identity, permissions, and access guardrails now matter more than ever. Highlights 00:30 — Two experts, Brian Madden, Vice President and Field Technology Officer and Futurist at Ci…

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Hottest in Cloud/AI: Palantir #1, Google Cloud #2, Oracle #3 5:20

1M ago5:20

5:20

In today's Cloud Wars Minute, I reveal how Palantir leapfrogged the competition with 63% cloud growth, shaking up the Cloud Wars Top 10. Highlights 00:14 — Periodically, I do an update on what I call the Cloud Wars Growth Chart. The latest list shows that Palantir — new to the Cloud Wars Top 10 — is number one in fastest growth, by a long shot. Goo…

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Narrative Analytics with Agent Ada 14:45

1M ago14:45

14:45

Sitting down with Amrutha Ramesh, visiting researcher at ServiceNow one of the minds behind Agent Ada, a data-focused AI agent, in the latest episode of the podcast. We talk about the gap in enterprise workflows: you upload data, ask questions, and expect clear, data-backed insights… but traditional LLMs weren’t designed for that. Amrutha clarifies…

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Narrative Analytics with Agent Ada 14:45

1M ago14:45

14:45

Sitting down with Amrutha Ramesh, visiting researcher at ServiceNow one of the minds behind Agent Ada, a data-focused AI agent, in the latest episode of the podcast. We talk about the gap in enterprise workflows: you upload data, ask questions, and expect clear, data-backed insights… but traditional LLMs weren’t designed for that. Amrutha clarifies…

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Netflix’s Unified Data Architecture: Model Once, Represent Everywhere with Alex Bertails 1:05:02

1M ago1:05:02

1:05:02

A few months ago, Netflix engineering published a blog post titled “Model Once, Represent Everywhere: UDA (Unified Data Architecture)” which is an RDF knowledge graph connecting domain models to data through mappings, all grounded in-house metamodel. In this episode, Tim and Juan sit down with Alex Bertails to understand the motivations behind UDA,…