Best ServiceNow Community Podcasts (2025)

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Felicia and Mica Mayo on Sisterhood, Family, and Building Community and Generational Wealth After Journeys at Nike, Tesla, and ServiceNow 1:07:56

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8d ago1:07:56

1:07:56

In this dynamic Verses in Service episode of No Boxes: Just Verses, we're joined by sisters-in-law, sorority sisters, and business partners, Felicia Mayo and Mica Mayo. Are you a leader trying to align personal values with wealth creation, navigate a major corporate pivot, or figure out how to fund the next generation of founders? Felicia and Mica'…

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Microsoft Empowers Business Users with Copilot Agents for App Creation and Workflow Automation 2:45

3h ago2:45

2:45

In today's Cloud Wars Minute, I unpack how Microsoft is empowering business users with new Copilot agents that simplify app creation and workflow automation — no coding needed. Highlights 00:11 — Microsoft has launched a series of new agents for Microsoft 365 Copilot customers in the Frontier Program: App Builder and Workflows, designed to accelera…

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SAP Vs. Oracle: Key Is Agents + AI + Data, Not Infrastructure! 5:44

1d ago5:44

5:44

In today's Cloud Wars Minute, I compared the diverging strategies of SAP and Oracle as the AI revolution reshapes enterprise tech. Highlights 00:22 — SAP versus Oracle. It was interesting on SAP's recent Q3 earnings call: the financial analysts seemed to be really preoccupied with this notion — was SAP going to get into the hyperscale business? Or …

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David Chun on Korean and New Jersey Roots, Investment Banking, and Building Equilar Into a Governance Leader 37:26

22h ago37:26

37:26

Do you feel defined by a major career setback? Are you questioning your path after a pivotal layoff or a venture that didn't take off? In this powerful episode of No Boxes: Just Verses, we go beyond the bios, beyond the titles to explore the unconventional leadership journey of Equilar Founder and CEO, David Chun. David shares the intimate story of…

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What the Best AI Strategies Have in Common | Tinder on Customers 23:51

2d ago23:51

23:51

Bonnie Tinder is the founder and CEO of Raven Intelligence, an independent B2B peer review site that amplifies the voice of the customer. She focuses on software customers, consulting partners, and software vendors and helps identify the best partners for their needs. In this episode, she shares powerful insights from leading organizations on how A…

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Microsoft Launches Mico: Human-Centered AI Visual for Copilot Voice Mode 1:56

2d ago1:56

1:56

In today's Cloud Wars Minute, I unpack Microsoft AI’s push for empathetic AI with new features designed to make Copilot more relatable and engaging. Highlights 00:18 — Microsoft has launched the Mico 1 character — a visual presence that appears and interacts with users when they tap into Copilot's voice mode. Now, this cloud-like entity is optional…

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ServiceNow "AI Experience": President Amit Zavery on Strategy, Customers, Pricing 5:20

3d ago5:20

5:20

In today's Cloud Wars Minute, I dive into how ServiceNow is redefining enterprise automation with its new AI Experience platform. Highlights 00:15 — ServiceNow has for a long time been intriguing in the way that it does not necessarily map to or compete directly against lots of the other major Cloud Wars Top 10 companies. ServiceNow has gone a diff…

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Inside ServiceNow’s Plan to Deliver AI Value Across All Industries I Cloud Wars Live 19:03

3d ago19:03

19:03

Amit Zavery, President, Chief Product Officer, and Chief Operating Officer at ServiceNow, sits down to talk with Bob Evans in this special episode of Cloud Wars Live. They dive deep into how ServiceNow’s AI Experience is transforming enterprise workflows through automation, governance, and personalization. Zavery outlines a bold vision for deliveri…

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Healthcare Referral Management and the Power of AI with ServiceNow and KeenStack 23:27

4d ago23:27

23:27

In this episode, we dive deep into the world of medical referral management with insights from Drew Koerner, Healthcare CTO at ServiceNow, and Elevsis Delgadio, SVP Customer Success at KeenStack. We explore how these two industry leaders are partnering to address the challenges of referral leakage, improve hospital revenue, and enhance patient care…

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Healthcare Referral Management and the Power of AI with ServiceNow and KeenStack 23:27

4d ago23:27

23:27

In this episode, we dive deep into the world of medical referral management with insights from Drew Koerner, Healthcare CTO at ServiceNow, and Elevsis Delgadio, SVP Customer Success at KeenStack. We explore how these two industry leaders are partnering to address the challenges of referral leakage, improve hospital revenue, and enhance patient care…

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SAP Still Hottest Apps Vendor on 22.8% Cloud-Rev. Growth in Q3 4:42

4d ago4:42

4:42

In today's Cloud Wars Minute, I show how SAP’s seamless data strategy is driving real business value in the age of AI. Highlights 00:14 — SAP reported a very nice third quarter last week. Some highlights from SAP Q3, and then I'll do the comparisons with its competitors. So, the cloud revenue overall is up 22% to $6.14 billion. Ad their current clo…

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Ravi Kumar on Humble Beginnings and the Discipline of Water Polo to Big 4 Journeys at KPMG & EY and Leading at Connor Group 43:40

4d ago43:40

43:40

In this dynamic crossover event on No Boxes: Just Verses, we're joined by finance expert, CPA, and podcast host, Ravi Kumar. Are you a leader trying to pivot your career, find passion outside of public accounting, or build a powerful global network? Ravi's journey is a powerful testament to immigrant grit, relentless perseverance, and why you shoul…

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Salesforce Disrupts ITSM With Conversational Agentforce Platform 2:25

7d ago2:25

2:25

In today's Cloud Wars Minute, I unpack how Salesforce is reinventing IT support with its new Agentforce platform. Highlights 00:11 — Salesforce has launched Agentforce IT Service. This product suite is described by the company as an agent-first, conversational-first IT support solution. Unlike lengthy back-and-forth interactions with service desk s…

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RaptorDB in Full Flight with Luis Carril and Thomas Richter 51:54

8d ago51:54

51:54

This episode's co-host, Laszlo Balla, and Lauren McManamon sat down with Thomas Richter and Luis Caroll to unpack RaptorDB: the new database technology powering ServiceNow’s future. They shared the story from startup roots to acquisition, and explained how Raptor DB delivers faster performance, real-time analytics, and AI-ready scale, all while sta…

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Meet the Web Agents with Jingfei Chen 35:16

8d ago35:16

35:16

On September 30th, ServiceNow's AI Experience launched, and with it came one of the most transformative new features: Web Agents! On this week's episode of Break Point, Lauren McManamon was joined by returning guest, Jingfei Chen, to unveil how Web Agents automate tasks by navigating browser UIs like a human. Learn how this catch-all agent works, w…

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From Service to Strategy: How Kerry Group is transforming employee experience with AI and GBS. 24:19

8d ago24:19

24:19

In this episode of the ServiceNow Executive Circle Podcast, Jacqueline McGirr, VP of Global Change & Employee Experience at Kerry Group, shares her journey and insights on transforming HR service delivery through technology, automation, and AI. Drawing from over two decades at Kerry, Jackie discusses the evolution of their Global Business Services …

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AWS Outage Puts It Farther Behind Microsoft, Google Cloud, Oracle 6:00

8d ago6:00

6:00

In today's Cloud Wars Minute, I discuss the recent AWS outage, identifying five reasons that this outage will significantly impact the company's reputation. Highlights 00:30 — AWS experienced a big outage this week, impacting multiple companies and services at a time when AWS, relative to its hyperscaler competitors, is in a decline. I think there …

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Harvard University Partners with Microsoft to Advance AI Healthcare Capabilities 2:53

9d ago2:53

2:53

In today's Cloud Wars Minute, I look at why a new Harvard-Microsoft licensing deal could be a defining moment for generative AI in medicine Highlights 00:11 — Harvard University's Graduate Medical School has entered into a licensing agreement with Microsoft, enabling the company to access consumer health data. Now, Microsoft plans to utilize this w…

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Salesforce Leverages Agentic AI + Data Cloud to Move Beyond CRM 5:29

10d ago5:29

5:29

In today's Cloud Wars Minute, I talk about recent announcements from Salesforce's Dreamforce event as well as the company's move into new territories. Highlights 00:15 — At Salesforce's Dreamforce, Marc Benioff described the event as the biggest one ever. Dreamforce highlighted product announcements, particularly around the Agentforce AI platform, …

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You Can’t Buy Transformation: Why Toxic Leadership Kills Great Tech 19:49

11d ago19:49

19:49

You can buy the best platform, hire the best consultants, and build the best plan - but if your leadership is flaky and your culture is toxic, all you’ve upgraded is your failure rate. In this episode of The Change Agents, Kat and Pete unpack why culture is the operating system of every transformation -and why leadership is the version update that …

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Oracle Road to $225B: AI Everywhere! 5:15

11d ago5:15

5:15

In today's Cloud Wars Minute, I share Larry Ellison’s bold vision of the AI market as the biggest in history — and how Oracle plans to lead it. Highlights 00:14 — Well, this is my final report here from Oracle AI World in Las Vegas. At the Financial Analyst Meeting yesterday, Oracle unveiled some truly extraordinary numbers. It said that by fiscal …

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Debbie Taylor Moore on Cybersecurity, Quantum Computing, and Her Journey From ExxonMobil, IBM, and Microsoft to Leading Quantum Crunch 42:23

11d ago42:23

42:23

In this critical Verses in Service episode of No Boxes: Just Verses, we sit down with cybersecurity pioneer and quantum expert, Debbie Taylor Moore. Are you a leader trying to manage the security risks of the future, balance a demanding career with family life, or looking to overcome the fear of unconventional pivots? Debbie’s story is a powerful t…

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Kelly Richmond Pope on Fool Me Once, All the Queen’s Horses, and Her Journey as Professor, Board Director, Tech Exec, and Filmmaker 34:12

13d ago34:12

34:12

In this empowering Verses in Service episode of No Boxes: Just Verses, we sit down with Dr. Kelly Richmond Pope, CPA, documentary filmmaker, and fraud expert. Are you a leader trying to understand risk management, curious about how fraud works, or looking for the blueprint to scale your research into a globally consumable business? Dr. Pope's journ…

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AI Agent & Copilot Podcast: Greg Kaupp on AI Literacy, Driving Transformation, Business Central Trends 26:55

14d ago26:55

26:55

AI opportunities: Despite the excitement around AI, Kaupp emphasizes the importance of understanding the technology before fully integrating it into workflows. He advocates for “literacy before agency" to understand the true impacts of what AI "can unlock." Transformation with AI: Kaupp describes the process of transforming a contract approval proc…

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Oracle on Fire! FY30 Rev. $225B! 5:56

14d ago5:56

5:56

In today’s Cloud Wars Minute, I dive into Oracle’s bold AI-driven transformation and its stunning forecast to reach $225 billion in annual revenue by 2030, powered by explosive OCI and multi-cloud growth. Highlights 00:12 — As we wrap things up here at Oracle AI world, we had the financial analyst meeting. Oracle's Principal Financial Officer Doug …

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AI + Testing: Changing the Game for Dynamics 365 Implementations with Elevaite365 16:14

14d ago16:14

16:14

O of elevaite365, leads a company at the forefront of AI-driven test automation for Microsoft Dynamics 365. With decades of hands-on experience in ERP implementations, he and his team built elevaite365 to solve the challenges of constant change, complexity, and testing inefficiencies in enterprise software. In this episode, Magnus joins John Siefer…

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AutomatePro: ServiceNow Partner of the Year Automates & Accelerates Software Development 4:08

14d ago4:08

4:08

In today's Cloud Wars Minute, I share insights from Chris Pope on how automation can boost morale, reduce costs, and accelerate delivery. Highlights 00:02 — Today's episode is brought to you by AutomatePro, a ServiceNow partner. They want to talk about a new product they have that is helping to change the software development lifecycle. AutomatePro…

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Inside the AutomatePro and ServiceNow Partnership Driving AI-Powered Automation | Cloud Wars Live 14:26

15d ago14:26

14:26

Kieron Allen speaks with Chris Pope, Chief Product Officer at AutomatePro, in an in-depth discussion that is part of a broader series of podcasts, articles, and reports on ServiceNow’s evolving ecosystem. They explore how intelligent automation and agentic AI are reshaping DevOps and quality assurance. The conversation also highlights how AutomateP…

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AI Agent & Copilot Podcast: BouMatic's Michael Fisher Shares Strategies for AI Deployment, User Adoption 16:05

15d ago16:05

16:05

Key Takeaways Overview: Fisher gives an overview of his role as Chief Information Officer at BouMatic, all within the context of the dairy equipment industry that’s evolving toward larger, consolidated operations. BouMatic is the "third largest dairy equipment manufacturer in the world," and he gives context on the difference in marketplaces. AI: T…

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'AI Changes Everything': Oracle Embeds AI Everywhere 3:25

15d ago3:25

3:25

In today's Cloud Wars Minute, I report live from Oracle AI World, where speed and innovation are front and center. Highlights 00:13 — Here at Oracle AI World in Las Vegas, you can see there's lots going on. It's almost like the new tagline for Oracle — AI changes everything. Oracle is one of the very few companies — maybe the only one — that goes e…

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Panya Lei Yarber-King on a Journey Rooted in Reading, Faith, and Therapy — From South Side Chicago to Stanford, Harvard, and Meta 30:17

15d ago30:17

30:17

In this incredibly insightful episode of No Boxes: Just Verses, we sit down with technology executive and operator, Panya Lei Yarber-King. Are you a leader trying to manage high-pressure situations, advocate for your worth, or find a deeper connection between your faith and your career? Panya’s journey is a powerful testament to resilience, the str…

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Oracle's CEOs: AI, Data, Infra Drive Great Business Outcomes 5:13

16d ago5:13

5:13

In today's Cloud Wars Minute, sponsored by CLOUDVICE, I explore how Oracle’s new CEOs, Mike Sicilia and Clay Magouyrk, are steering the company deeper into the AI revolution Highlights 00:00 — Today’s episode is brought to you by CloudVice, winner of the 2025 Oracle North America Technology and Cloud AI Innovation Partner Award. “We’re honored to r…

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Enterprise AI Enters High Gear with Oracle’s Expanding Agent Ecosystem | Cloud Wars Live 17:50

17d ago17:50

17:50

In this special Cloud Wars interview, Oracle Executive Vice President for Applications Development Steve Miranda joins Bob Evans to discuss how Oracle’s transformation from CloudWorld to AI World signals a seismic leap in enterprise technology. Miranda shares how Oracle has delivered more than 600 agents, launched the Agent Studio and Marketplace, …

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AI Agent & Copilot Podcast: HSO's Kelly Holwagner on the Rapid Impact of AI on Organizational Transformation 27:56

17d ago27:56

27:56

Company background: "HSO is the second largest Microsoft partner in the globe," Holwagner reports. It focuses on industries including professional services, manufacturing, finance, and the public sector. HSO continues to grow not only with its traditional ERP services but also around cloud and AI services. "The mission here is really to improve our…

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As Oracle Evolves, Larry Ellison Rocks On 5:01

17d ago5:01

5:01

In this episode of the Cloud Wars Minute, sponsored by CLOUDVICE, I review the moves of Larry Ellison and Oracle over the past few years in anticipation of what's to come at Oracle AI World 2025. Highlights 00:15 — CLOUDVICE is the winner of the 2025 Oracle North America Technology & Cloud AI Innovation Partner Award. “We’re honored to receive the …

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Inside Monument Health’s Workday Journey to Smarter Care | Cloud Wars Live 19:29

18d ago19:29

19:29

Brad Haupt, Vice President of Supply Chain at Monument Health, joins Bob Evans at Workday Rising to discuss how the health system is modernizing operations through Workday’s unified platform. He shares how consolidating 17 systems into Workday created a single source of truth for finance, HR, and supply chain data. By pairing data intelligence with…

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8 Reasons Google Cloud #1 for Business with Gemini Enterprise 5:30

18d ago5:30

5:30

In today's Cloud Wars Minute, I look at how Google Cloud is helping businesses create their futures — not just optimize their past — through Gemini Enterprise. Highlights 00:14 — Google Cloud really stepped out here with the launch of Gemini Enterprise, and I would like to share with you eight reasons why I feel that the launch of Gemini Enterprise…

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Lakecia Gunter on Her Journey From a Small Florida Town to Leadership at Intel and Microsoft 47:05

18d ago47:05

47:05

In this powerful Verses in Service episode of No Boxes: Just Verses, we sit down with visionary global CTO and corporate board director, Lakecia Gunter. Are you a leader battling imposter syndrome, seeking to master the calculated risk, or looking to build a career that is truly purpose-driven? Lakecia's story is a profound testament to the value o…

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Elicia Pegues Spearman on Shattering Ceilings From FBI Lawyer and CHRO to Girl Scouts CEO and Alpha Kappa Alpha Regional Leader 45:26

20d ago45:26

45:26

In this inspiring Verses in Service episode of No Boxes: Just Verses, we celebrate the journey of Elicia Pegues Spearman, CEO of Girl Scouts of Connecticut and a true trailblazer. Are you a leader trying to make a bold career pivot from law to operations, or looking to build a career defined by service and joy? Elicia's story is a powerful testamen…

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Microsoft AI Adds Real-Time Avatars to Boost Copilot Voice Engagement 2:08

21d ago2:08

2:08

In today's Cloud Wars Minute, I look at why Microsoft thinks avatars will boost AI voice adoption. Highlights 00:11 — Microsoft has introduced an experimental Portraits feature in Copilot Labs in the U.S., the U.K., and Canada. The feature offers Copilot users a choice of 40 cartoon-esque human avatars. Microsoft AI CEO Mustafa Suleyman said "You c…

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Nichole Jordan: Grief, Resilience, and the Journey to Wharton MBA, Tech Executive, and Servant Leadership as Alpha Kappa Alpha Regional Director 50:40

21d ago50:40

50:40

In this special Verses in Service miniseries episode of No Boxes: Just Verses, we sit down with powerhouse operator and servant leader, Nichole Jordan. Are you a leader battling imposter syndrome, navigating traumatic personal loss, or looking for the blueprint to authentic leadership in corporate America? Nichole's journey is a powerful testament …

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Oracle NetSuite's Evan Goldberg Why the Future of ERP Is AI-First | Cloud Wars Live 12:57

22d ago12:57

12:57

Evan Goldberg, Founder and Executive Vice President at Oracle NetSuite, sits down with Bob Evans for a conversation about the company’s next chapter: NetSuite Next. He describes how AI will make business management simpler and more intuitive, allowing users to automate tasks, ask natural-language questions, and customize their systems with ease. Go…

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SAP = Data Company + AI + Apps → Intelligent Enterprise 5:07

22d ago5:07

5:07

In today's Cloud Wars Minute, I explore how SAP is finally delivering on its intelligent enterprise vision through AI, data, and role-based agents. Highlights 00:14 — I’ve spent the last couple of days at SAP Connect, and I think one of the key things that came out of was this: SAP can now legitimately be called a data company. But the key now is t…

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Microsoft Expands Gaming Copilot to Windows, Xbox, and Mobile Users 2:04

23d ago2:04

2:04

In today's Cloud Wars Minute, I discuss Microsoft’s smart strategy to integrate agentic AI into everyday consumer platforms starting with gaming. Highlights 00:12 — Microsoft is rolling out its Gaming Copilot to Windows PCs and Xbox on mobile, following a previous soft launch to Xbox Insiders. Gaming Copilot provides recommendations in-game help, a…

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Satya Nadella Picks Successor, Starts Journey to Chairman + CTO 5:18

24d ago5:18

5:18

By Bob Evans

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Steven Wolfe Pereira on Dominican Roots, Fulbright Scholar, and His Big Pivot from Wall Street to tech CMO and AI Leader 1:05:11

24d ago1:05:11

1:05:11

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Palantir Joins Cloud Wars Top 10: 48% Growth, $440B Market Cap 5:21

25d ago5:21

5:21

In today's Cloud Wars Minute, I explain how Palantir’s unique model and alignment with AI trends earned it a spot in the Top 10. Highlights 00:14 — Well, one company that has hammered its way into the Cloud Wars Top 10 is Palantir. With regret, I have to say farewell to Snowflake. So, I've noted here at the top a couple of numbers: 48% revenue grow…

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What to Expect from Oracle AI World & SAP Connect 2025 19:20

28d ago19:20

19:20

Bonnie Tinder is the founder and CEO of Raven Intelligence, an independent B2B peer review site that amplifies the voice of the customer. She focuses on software customers, consulting partners, and software vendors and helps identify the best partners for their needs. In this episode, Tinder joins Bob Evans to break down what’s next for Oracle and …

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Microsoft Streamlines AI Tool Access with Azure-AppSource Integration 2:01

28d ago2:01

2:01

In today's Cloud Wars Minute, I look at what the launch of Microsoft Marketplace means for frontier firms and innovation at scale. Highlights 00:09 — Microsoft has announced that it’s combining the separate marketplaces for AI business tools into a single offering called Microsoft Marketplace. The aim is to deliver these solutions as an extension o…

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Martha's Vineyard Leadership Lessons: Recharge, Equity, and Unboxed Careers 14:37

28d ago14:37

14:37

By Shannon Nash