Best ServiceNow Community Podcasts (2025)

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Nadella Explains: What Made Azure Soar in Microsoft Big Q4 4:50

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3h ago4:50

4:50

In today's Cloud Wars Minute, I unpack the strategy behind Microsoft’s $368B in contracted cloud business and Q4 surge. Highlights 00:39— CEO Satya Nadella explained what was behind this huge growth in Microsoft's Azure revenue in Q4, which ended June 30. Overall cloud revenue for the quarter was up 27% to $46.7 billion. This is the first time it's…

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Snowflake Ventures & Capital One Back Hightouch to Advance Agentic AI in Marketing 2:14

19h ago2:14

2:14

In today’s Cloud Wars Minute, I cover Snowflake’s investment in Hightouch to advance agentic AI for personalized marketing. Highlights 00:03 — Snowflake Ventures, the investment arm of Snowflake, alongside Capital One Ventures, has announced an investment in Hightouch, a data and AI platform focused on personalized, targeted marketing. In 2024, Hig…

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Larry Ellison's $100B Deal With OpenAI: Biggest Tech Contract Ever? 5:47

24h ago5:47

5:47

In today's Cloud Wars Minute, I take a closer look at what may be the biggest B2B deal in tech history, Larry Ellison’s $100B+ agreement with OpenAI. Highlights 00:15 — We've seen some extraordinary things happen with OpenAI and the alliances it has had. For the first several years of its existence, it was tightly paired with Microsoft. That has ch…

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Fore! Mindset Shifts That’ll Change Your Game 22:34

2d ago22:34

22:34

Kat and Pete take to the Melbourne office golf course to discuss four game-changing shifts in how organisations are thinking about the role of technology - because nothing says “serious business” like holding a putter while talking about AI. In between questionable golf swings and champagne references, they share real stories from the field, ideas …

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Oracle’s Kris Rice Talks AI, MCP Integration, and the Future of Cloud | Cloud Wars Live 16:16

2d ago16:16

16:16

In today's special edition of Cloud Wars Live, Bob Evans talks with Kris Rice, Senior Vice President, Software Development, Oracle Database, about the rapid rise of AI, the strategic impact of the new MCP Server, Oracle’s unique approach to integrating LLMs with private data, and what to expect at this year’s CloudWorld. Rice shares how Oracle is m…

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Satya Nadella to Competitors: “MSFT Is #1; You Can All Fight for Runner-Up” 5:12

2d ago5:12

5:12

In today’s Cloud Wars Minute, I discuss Satya Nadella’s bold Q4 claim that Microsoft is the #1 cloud provider, leaving rivals to fight for second place. Highlights 00:12 — Microsoft laid out a very clear, unmistakable story in Q4 that it is the biggest and right now certainly the most powerful, most influential cloud provider. CEO Satya Nadella use…

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Cloned Voices, Bad Choices, and Ransomware Invoices 55:59

2d ago55:59

55:59

In this episode, Ryan Williams Sr. and Shannon Tynes discuss the latest trends in cybersecurity, focusing on the implications of AI in vishing attacks, the vulnerabilities in Microsoft Exchange servers, and the ongoing debate about ransomware payments in the public sector. They emphasize the importance of cyber hygiene, patch management, and the ne…

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Mini: Cannes Lions Scandal — When AI Crosses the Line 3:24

2d ago3:24

3:24

This year’s Cannes Lions Festival — the world’s biggest celebration of creativity — made headlines for all the wrong reasons. Brazilian agency DM9 was stripped of multiple awards — including a Grand Prix — after using AI to fabricate campaign case study results. Jason Harris breaks down how they pulled it off, why it’s a symptom of a bigger problem…

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CPQ Podcast Summer Break 2025 Update 3:32

3d ago3:32

3:32

The CPQ Podcast is taking a short late summer break — but we’ll be back with new episodes on September 21! In this quick update, Frank Sohn shares what’s happening at Novus CPQ in the meantime: ✅ 18+ CPQ Briefings now available – more coming soon ✅ CPQ Sales Report updates for XaitCPQ, camos software, and Bit2win ✅ CPQ Selection help for customers …

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IBM Data Breach Report Exposes AI Governance Gaps 3:05

5d ago3:05

3:05

In today’s Cloud Wars Minute, I highlight how the rapid rise of AI — without the right security in place — could be the biggest unseen threat to your business. Highlights 00:03 — IBM's new "Cost of a Data Breach" report has revealed that while AI adoption is on the rise, AI security and governance are lagging significantly. Suja Viswesan, Vice Pres…

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AI Hyperscaler Race: Sprinting — Microsoft, Google, Oracle; Strolling — AWS 6:11

6d ago6:11

6:11

In today's Cloud Wars Minute, I reveal why AWS’s growth, though strong in isolation, looks sluggish compared to its peers. Highlights 00:29 — We're seeing a distinct split looking at the Q2 numbers. We've got three sprinters — Microsoft, Google, and Oracle — and we've got one stroller, which is AWS. Now, also, just a quick detail: the first three c…

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Discussing Cybersecurity, Mind Privacy, and Cognitive Security With Allen Westley 47:48

6d ago47:48

47:48

In this episode, Ryan Williams Sr. and Allen Westley discuss the evolving landscape of cybersecurity, focusing on mind privacy, cognitive security, and the implications of AI in both personal and professional contexts. They explore the risks associated with data aggregation and inference, the balance between innovation and security in government, a…

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Welcome to Horizon - with Brian Zaik and AJ Siegel 27:24

7d ago27:24

27:24

In this episode, get introduced to ServiceNow's latest offering, Horizon, the source of truth for experience design at ServiceNow, empowering creators to design better enterprise experiences. Joining the conversation are Brian Zaik and AJ Siegel from ServiceNow, who share their insights and experiences with this innovative design system. They discu…

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Welcome to Horizon - with Brian Zaik and AJ Siegel 27:24

8d ago27:24

27:24

In this episode, get introduced to ServiceNow's latest offering, Horizon, the source of truth for experience design at ServiceNow, empowering creators to design better enterprise experiences. Joining the conversation are Brian Zaik and AJ Siegel from ServiceNow, who share their insights and experiences with this innovative design system. They discu…

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Understanding Agentic AI with Rita Castillo 27:17

8d ago27:17

27:17

Understanding Agentic AI with Rita Castillo In this episode of the podcast, we dive into the fascinating world of Agentic AI with Rita Castillo, VP, Design – AI Platform Experiences. Rita illuminates how AI is becoming seamlessly woven into our daily routines, elevating automation and tackling intricate challenges. Rita deconstructs the shift from …

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Understanding Agentic AI with Rita Castillo 27:17

8d ago27:17

27:17

Understanding Agentic AI with Rita Castillo In this episode of the podcast, we dive into the fascinating world of Agentic AI with Rita Castillo, VP, Design – AI Platform Experiences. Rita illuminates how AI is becoming seamlessly woven into our daily routines, elevating automation and tackling intricate challenges. Rita deconstructs the shift from …

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Breach, Reach, and Social Speech 54:05

8d ago54:05

54:05

In this episode, the hosts discuss various topics in cybersecurity, including China's accusations against the U.S. regarding cyberattacks, the implications of zero-day vulnerabilities, the Minnesota National Guard's cybersecurity response, and the ongoing controversies surrounding the TikTok ban. The conversation highlights the complexities of cybe…

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Inside the Google Cloud–ServiceNow $1.2 Billion Partnership 1:32

8d ago1:32

1:32

In today's Cloud Wars Minute, I break down reports of a potential $1.2 billion cloud deal between Google Cloud and ServiceNow, and what it means for the ever-intensifying battle among the cloud giants. Highlights 00:04 — Google Cloud has just secured a massive cloud deal with ServiceNow worth an estimated $1.2 billion over five years. In its latest…

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Microsoft Q4: The Greatest of All Time!! 5:49

9d ago5:49

5:49

business history. Highlights 00:14 — Now, any question about this greatest growth market the world has ever known was blown away last week, when Microsoft reported its fiscal Q4 earnings. And I think Microsoft's Q4 results have to be regarded as the greatest quarterly results of any company in any industry of all time. 00:40 — Now, I cannot say tha…

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#93: AI-Native Storytelling Is Already Here | Jason Zada, Founder of Secret Level 35:48

9d ago35:48

35:48

AI isn’t just speeding up production—it’s rewriting the rules of storytelling. In this episode, Jason sits down with award-winning director and creative pioneer Jason Zada, founder of the AI-native entertainment studio Secret Level. From Elf Yourself to Take This Lollipop to an AI-generated Coca-Cola ad that sparked headlines and backlash, Zada has…

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Composable, Headless, AI-Driven: What’s Next for CPQ at ServiceNow 42:44

10d ago42:44

42:44

In this episode of the CPQ Podcast, we dive deep into one of the most talked-about moves in the CPQ space—ServiceNow’s acquisition of Logik.ai for a reported $500 million. I’m joined by Anandan “AJ” Jayaraman, VP of the Lead to Cash portfolio at ServiceNow, and Christopher Shutts, Co-Founder and CEO of Logik.ai, for an exclusive, behind-the-scenes …

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Microsoft Taps Former Google AI VP as Talent Wars Intensify 2:14

12d ago2:14

2:14

Welcome to the Cloud Wars Minute — your daily cloud news and commentary show. Each episode provides insights and perspectives around the “reimagination machine” that is the cloud. In today’s Cloud Wars Minute, I explore the fierce competition among tech giants to attract the brightest minds in AI as the race for dominance ramps up a gear. Highlight…

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IBM: $7.5 Billion GenAI Business Drives Innovation in Mainframe, Soft., Consulting 5:07

13d ago5:07

5:07

In today's Cloud Wars Minute, I share how IBM has built a $7.5 billion GenAI business in just 18 months, transforming everything from mainframes to consulting under the bold leadership of CEO Arvind Krishna. Highlights 00:13 — IBM last week reported its Q2 numbers. Very impressive. I thought one of the most interesting points was that in just 18 mo…

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AI Is Reshaping Consulting | Tinder on Customers 20:01

15d ago20:01

20:01

Bonnie Tinder is the founder and CEO of Raven Intelligence, an independent B2B peer review site that amplifies the voice of the customer. She focuses on software customers, consulting partners, and software vendors, and helps identify the best partners for their needs. In this episode, she joins Bob Evans to talk about the shifting landscape of ent…

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Tech Giants Siemens and SAP Urge Pro-Innovation AI Regulations in Europe 1:54

14d ago1:54

1:54

In today's Cloud Wars Minute, I spotlight a powerful joint message from two of Europe’s top tech CEOs, Siemens CEO Roland Busch and SAP CEO Christian Klein, who are urging the European Union to reconsider its AI legislation. Highlights 00:03 — The CEOs of Siemens and SAP have urged the EU to reconsider its AI legislation, expressing concerns that t…

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C3 and the Future of Mobile on ServiceNow with David Murch 44:57

15d ago44:57

44:57

Welcome to Break Point: the ServiceNow Developer Podcast! In this episode of Break Point, we had the pleasure of interviewing Sr. Manager of Inbound Product Management, David Murch, about the creation of the C3 app: the now very famous collectible card experience built for ServiceNow events like Knowledge and the World Forums. They dive into how mo…

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How Oracle Is Powering Government Transformation with AI, Cloud, & Defense Innovation | Cloud Wars Live 20:53

15d ago20:53

20:53

Kim Lynch is the Executive Vice President of Government, Defense, and Intelligence, Oracle. She and Bob Evans sit down to discuss how public sector organizations are accelerating digital transformation with AI, cloud, and secure infrastructure. They explore critical challenges like regulatory compliance, procurement complexity, and legacy system mo…

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ServiceNow Rocks Q2; McDermott: 'AI Unlike Anything in Human History' 5:14

15d ago5:14

5:14

In today's Cloud Wars Minute, I spotlight the 30% surge in $20M+ customers as proof of ServiceNow’s enterprise momentum. Highlights 00:48 — Let me briefly touch on some of the key numbers from ServiceNow in Q2. So, the top line there: Subscription revenue was up 22.5% to $3.11 billion. Big jump in total RPO, or Remaining Performance Obligation, up …

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GenAI: Hype, Hope, Happening, or Here to Stay? 26:59

16d ago26:59

26:59

We all know someone who thinks GenAI can do literally everything (probably the same person who says “let’s circle back” in every meeting). 🙄 In our latest episode, Pete & Kat dive into: ✅ Why “AI-washing” is the new greenwashing ✅ Use cases that ACTUALLY matter (and save your weekends!) ✅ How guardrails and trust will make or break your AI strategy…

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Google Cloud Q2 Boom Shows Big Momentum Among AI-Hungry Customers 5:36

16d ago5:36

5:36

In today's Cloud Wars Minute, I break down Google Cloud’s explosive Q2 performance — including a 32% revenue jump, a $106 billion backlog, and a surge in billion-dollar deals. Highlights 00:14 — We saw a great re-acceleration by Google Cloud. In Q2, it recorded great numbers across the board. I think what this shows is that large enterprises are bu…

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Mini: Leading with AI: C-Suite Strategies That Work 4:53

16d ago4:53

4:53

If you're in the C-suite, it's no longer enough to delegate AI experimentation to mid-level staff. In this Soul & Science mini, we unpack three smart, actionable ways senior leaders can stay sharp in the age of AI—from reverse mentorship to hands-on sprints to rewarding the AI-forward thinkers in your org.This is your leadership playbook for gettin…

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Transforming CPQ with Constraint Logic & Revenue Cloud Advanced – Don Khamapirad, CEO of Veloce 32:13

17d ago32:13

32:13

In this episode of the CPQ Podcast, we welcome Don Khamapirad, CEO of Veloce Apps, to explore how modern CPQ solutions are evolving for complex industries like manufacturing, life sciences, business services, and fintech. Don shares his journey from Oracle and Apttus/Conga to leading multiple startups through growth stages—and now driving Veloce’s …

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Google Cloud: While Oracle Stuck in Past, We Are Building Future 5:09

19d ago5:09

5:09

Visit Cloud Wars for more.By Bob Evans

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SAP Still #1 in Apps Growth, but Big Backlog Slowdown 5:09

20d ago5:09

5:09

Welcome to the Cloud Wars Minute — your daily cloud news and commentary show. Each episode provides insights and perspectives around the “reimagination machine” that is the cloud. In today’s Cloud Wars Minute, I take a closer look at SAP’s Q2 cloud performance—24% revenue growth and a 22% rise in current cloud backlog—slower than past quarters, but…

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When Fraud Becomes Life‑and‑Death Ft Angela Diaz 50:06

20d ago50:06

50:06

In this episode of The Other Side of the Firewall's Thursday episode, Ask a CISSP, Ryan Williams Sr. interviews Angela Diaz, an expert in risk management and fraud prevention. They discuss the importance of understanding the three lines of defense in risk management, the impact of fraud on individuals and organizations, and the career pathways avai…

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CR107: Reflecting on Season 4 – Highlights what we learned, loved and are planning next 1:31:46

20d ago1:31:46

1:31:46

Dave, Esmee, and Rob take a moment to look back on the wild ride that was Season 4—revisiting the themes that sparked the biggest conversations and the guests who left a lasting impression. They also reveal what’s on their summer to-do lists and drop a few juicy hints about what’s coming in Season 5. Get ready—it’s going to be even bigger and bolde…

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Thailand Turns to Microsoft Azure AI for Legal System Overhaul 1:42

21d ago1:42

1:42

In today's Cloud Wars Minute, I explore how Microsoft is helping Thailand modernize its legal system using AI and cloud technologies to support its bid for OECD membership. Highlights 00:03 — Microsoft is helping to transform Thailand's legal system using AI and cloud technologies. The company is working closely with the Office of the Council of St…

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SAP Q2 Preview: Cloud Revenue Will Grow 27%, Cloud Backlog 29% 4:29

22d ago4:29

4:29

Highlights 00:14 — Later today, we will hear from SAP about its Q2 financial results. So the cloud revenue for the past six quarters: 24%, 25%, 27%, 20%, 27%, 27%. I’m projecting 27% for Q2. It's even been stronger in its cloud backlog numbers: 27%, 28%, 29%, up to 32% in the giant Q4 numbers, 28% in Q1. I’m projecting the backlog will go up 29% fo…

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Oracle: No One Can Match Us in Cloud Infrastructure 3:20

23d ago3:20

3:20

Oracle, Microsoft, AWS, and Google Cloud. Oracle is the newest member of that elite club and recently claimed that none of the others can match them in the cloud. This is a timely topic, as business leaders accelerate their move into the cloud to harness AI and innovation. 01:00 — Recently Oracle Cloud Infrastructure's President Clay Magouyrk state…

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#92: When Creative Trust Changes Everything | Kate Torrance, VP of Brand at SickKids & Josh Budd, CCO at Citizen Relations 39:16

24d ago39:16

39:16

How do you take a hospital’s 150th birthday and make it feel like a city-wide celebration instead of just a line in a press release? In this episode, Jason sits down with Kate Torrance, VP and Head of Brand at SickKids, and Josh Budd, Chief Creative Officer at Citizen Relations, to unpack one of the boldest healthcare campaigns in recent memory. Th…

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Salesforce RCA & CPQ Trends with Spaulding Ridge 30:49

24d ago30:49

30:49

In this episode, we sit down with Derik Quinn, Managing Director at Spaulding Ridge, to explore the fast-evolving landscape of CPQ, Revenue Management, and Salesforce Revenue Cloud Advanced (RCA). Derik shares insights from his two-decade journey across BigMachines, Apttus, Argano, and now Spaulding Ridge, where he leads large-scale quote-to-cash t…

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Oracle’s $30B Cloud Deal Marks Historic Growth Shift 1:40

26d ago1:40

1:40

Highlights 00:03 — Oracle shares jumped 4% following news that the company is poised to sign a massive cloud deal expected to generate $30 billion annually, starting in fiscal year 2028. It's a potential game-changer for the company's revenue and growth. The announcement of the deal has already been filed with the Securities and Exchange Commission…

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Google Cloud: U.K. Customers Showcase Power of AI and Cloud 5:07

27d ago5:07

5:07

closely with the U.K. government, which feels it's got a lot of "ball-and-chain technology" hampering the ability of its employees but also governments themselves to move into the future and deliver greater service to their constituents. It is looking to cut expenses via modern technology by up to $50 billion, and it's enlisted Google Cloud's help …

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CR106: Changing nature of large scale apps with Timo Elliott SAP 1:02:41

27d ago1:02:41

1:02:41

The rise of structure software fueled globalization by streamlining operations across borders. Now, Cloud and AI are accelerating this momentum, enabling faster innovation, smarter decision-making, and scalable growth. By modernizing ERP with intelligent technologies, organizations can stay agile, competitive, and ready for the next wave of global …

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AWS Launches Project Rainier: Massive AI Supercomputing Cluster for Anthropic 1:54

28d ago1:54

1:54

In today's Cloud Wars Minute, I explore Amazon’s massive new AI infrastructure project, Project Rainier, built for Anthropic and the largest-ever deployment of Trainium2 chips by Annapurna Labs. Highlights 00:03 — AWS is building a colossal supercomputing cluster for Anthropic, a company that has received a total of $8 billion in backing from Amazo…

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Microsoft Layoffs Part of New Normal in AI Revolution 5:19

29d ago5:19

5:19

In today's Cloud Wars Minute, I analyze the recent Microsoft layoffs. Highlights 00:14 — It's an ugly part of the free-market capitalism world, but what is inevitable in some ways — is layoffs. In the first six months of this year, Microsoft has laid off 15,000 people. I think we need to look at this as part of the new normal. It's an unfortunate c…

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The great CRM unbundling: Do we even need one system to rule them all? 24:21

1M ago24:21

24:21

Did your CRM promise a utopia but delivered a fancy Rolodex with a UX degree? Join Pete and Kat as they bravely poke the sacred cow of CRM and ask the tough questions like: ❓ Why does your telco need seven days and a séance to fix your modem? ❓ Why does your virtual agent sound like a confused intern filling out a colour chart? ❓ And why does it st…

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ServiceNow, APTs & McDonald’s?! Cyber Madness 54:23

30d ago54:23

54:23

In this episode of the Other Side of the Firewall podcast, hosts Ryan Williams Sr. and Shannon Tynes discuss various cybersecurity topics, including a vulnerability in ServiceNow that allowed unauthorized data access, the implications of North American APTs attacking China using Exchange Zero Day exploits, and a significant security flaw in McDonal…

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Oracle + AWS: Romance in the Cloud!! Customers Swoon!! 4:17

1M ago4:17

4:17

In today's Cloud Wars Minute, I take a look at what the Oracle-AWS collaboration means for the future of multi-cloud innovation and customer value. Highlights 00:22 — I think we can say now there’s romance in the cloud. Oracle and AWS are doing things in a collaborative way that they've never done before. The customers are swooning over this cloud …

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Behind every click is a human: an interview with former Global Head of Digital for the Virgin Group 38:21

1M ago38:21

38:21

In this episode of the ServiceNow Executive Circle podcast, Kat Finch sits down with Alex Hunter — global brand expert and former Global Head of Digital at Virgin Group — for a fast-paced, deeply insightful conversation on customer experience, AI, and why brand trust still matters more than ever. Drawing on stories from his time launching Virgin Am…