Best ServiceNow Community Podcasts (2025)

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Microsoft Ignite: Renowned Futurists Map Out the Next Era of Enterprise AI Success 3:58

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18h ago3:58

3:58

In today's Cloud Wars Agent and Copilot Minute, I look at how screen-aware Copilots, task-based agents, and multimodal interfaces are reshaping enterprise work — and why identity, permissions, and access guardrails now matter more than ever. Highlights 00:30 — Two experts, Brian Madden, Vice President and Field Technology Officer and Futurist at Ci…

1
Hottest in Cloud/AI: Palantir #1, Google Cloud #2, Oracle #3 5:20

1d ago5:20

5:20

In today's Cloud Wars Minute, I reveal how Palantir leapfrogged the competition with 63% cloud growth, shaking up the Cloud Wars Top 10. Highlights 00:14 — Periodically, I do an update on what I call the Cloud Wars Growth Chart. The latest list shows that Palantir — new to the Cloud Wars Top 10 — is number one in fastest growth, by a long shot. Goo…

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Narrative Analytics with Agent Ada 14:45

1h ago14:45

14:45

Sitting down with Amrutha Ramesh, visiting researcher at ServiceNow one of the minds behind Agent Ada, a data-focused AI agent, in the latest episode of the podcast. We talk about the gap in enterprise workflows: you upload data, ask questions, and expect clear, data-backed insights… but traditional LLMs weren’t designed for that. Amrutha clarifies…

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Narrative Analytics with Agent Ada 14:45

3h ago14:45

14:45

Sitting down with Amrutha Ramesh, visiting researcher at ServiceNow one of the minds behind Agent Ada, a data-focused AI agent, in the latest episode of the podcast. We talk about the gap in enterprise workflows: you upload data, ask questions, and expect clear, data-backed insights… but traditional LLMs weren’t designed for that. Amrutha clarifies…

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Netflix’s Unified Data Architecture: Model Once, Represent Everywhere with Alex Bertails 1:05:02

3d ago1:05:02

1:05:02

A few months ago, Netflix engineering published a blog post titled “Model Once, Represent Everywhere: UDA (Unified Data Architecture)” which is an RDF knowledge graph connecting domain models to data through mappings, all grounded in-house metamodel. In this episode, Tim and Juan sit down with Alex Bertails to understand the motivations behind UDA,…

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Workday's Acquisition of Sana Delivers AI-Enabled Knowledge Access to Customers 3:05

3d ago3:05

3:05

In today's Cloud Wars Minute, I discuss Workday's acquisition of the enterprise knowledge and learning platform provider Sana, and what it means for customers. Highlights 0:05 — Now,the understanding of the capabilities of LLMs has seeped from discussions among in-the-know business leaders into the general public. Personally, I don't know anyone wh…

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AI Agent & Copilot Podcast: Stoneridge Software's Eric Newell Shares Community Summit Takeaways, Future of AI Adoption 4:18

3d ago4:18

4:18

In this episode of the AI Agent & Copilot Podcast, John Siefert is joined by Eric Newell, CEO, Stoneridge Software, while on-site at Community Summit North America 2025, which took place October 19-23. Newell shares his takeaways from the conference, and what he expects the future of AI adoption to look like over the next 12-18 months. Key Takeaway…

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TAKEAWAYS - Netflix’s Unified Data Architecture: Model Once, Represent Everywhere with Alex Bertails 5:54

2h ago5:54

5:54

Listen to the Tim and Juan's takeaways from our discussion with Alex Bertails about Netflix's Unified Data Architecture. If you like what you heard, listen to the full episode! See omnystudio.com/listener for privacy information.By ServiceNow Community Podcasts

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Elevaite365 Test Automation Turns Testing into a Strategic Advantage 8:30

4d ago8:30

8:30

In today's podcast, John Siefert sits down with Magnus Perri, CEO, elevaite365 Test Automation, and Michael Catterall, Product Lead, elevaite365 Test Automation, to unpack how AI is redefining testing in Dynamics 365 projects. They discuss why manual testing overwhelms business users, how elevaite365 Test Automation's platform automates and adapts …

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SAP + Snowflake: Promiscuous Partnership Powerful + Promising 5:17

4d ago5:17

5:17

In today's Cloud Wars Minute, I explore how tech rivals are becoming collaborators to better serve customer innovation. Highlights 00:43 — I call SAP and Snowflake's recent announcement a promiscuous partnership that's powerful and promising. I'll try not to trip over too many more P’s here, but I think the point of this is we're seeing the promisc…

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AI Agent & Copilot Podcast: LS Retail's Jeff Miller on Global Deployments, AI Integration, Client Collaboration 15:53

5d ago15:53

15:53

In this episode of the AI Agent & Copilot Podcast, John Siefert hosts Jeff Miller, Vice President, Americas, LS Retail, for a discussion on LS Retail's position in its industry, how it supports organizations across the globe, integrating AI, and upcoming projects. Key Takeaways About the company: LS Retail has been a leader in its industry from an …

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Inside Palantir: Wildly Different Value Prop for Customers — Growth! 5:16

5d ago5:16

5:16

In today's Cloud Wars Minute, I take you inside Palantir’s wildly different approach to driving customer growth. Highlights 00:14 — One of the companies causing a lot of disruption within the Cloud Wars Top 10 companies is Palantir, which recently reported its Q3 revenue up 63% to $1.12 billion, just growing incredibly fast and putting together a r…

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Palantir Q3 Reveals New Deal Sizes, Shorter Timelines, Bigger Ambition | Cloud Wars Live 28:35

5d ago28:35

28:35

In this special episode of Cloud Wars Live, Bob Evans speaks with Chad Wahlquist, Architect at Palantir, about the company’s explosive Q3 growth and the accelerating adoption of its AI Platform (AIP). They explore how AIP serves as an operating system for the enterprise, enabling customers to achieve global optimization, faster ROI, and model flexi…

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New Copilot Search Experience Boosts Transparency with Source Links and Dropdown Navigation 2:38

8d ago2:38

2:38

In today's Cloud Wars Agent and Copilot Minute, I look at how Copilot’s smarter search experience supports users, respects content creators, and strengthens the web. Highlights 00:12 — Microsoft has announced that it's bringing the best of AI search to Copilot, along with a dedicated Copilot search experience. In practice, this means that responses…

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AI Agent & Copilot Podcast: Stijn Geeroms on Cegeka as Microsoft's Supply Chain Partner of the Year 10:13

9d ago10:13

10:13

In this episode of the AI Agent & Copilot Podcast, John Siefert is joined by Stijn Geeroms, Vice President Business Solutions, Cegeka, for a conversation on Cegeka being named Microsoft's Partner of the Year for supply chain. Key Takeaways About the company: Cegeka is a global IT company headquartered in Belgium. It has around 10,000 professionals …

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Larry Ellison: Oracle Multicloud Rev. +1,529% 5:07

9d ago5:07

5:07

In today's Cloud Wars Minute, I take a look at how Oracle’s bold multicloud partnerships — with Microsoft, AWS, and Google Cloud. Highlights 00:15 — One of the ways in which Oracle has been distinguishing itself is not just with its new technology, but with interesting go-to-market approaches. Now, Ellison recently said that while Oracle's multiclo…

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Fall 2025 Data & Analytics trends with Sanjeev Mohan 59:15

6d ago59:15

59:15

Tim and Juan chat with the honest no-bs analyst Sanjeev Mohan to discuss the latest trends in the data & analytics space. We go over the vendor unification, the focus on semantics and metadata, what trends have survived and much more. See omnystudio.com/listener for privacy information.By ServiceNow Community Podcasts

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AWS Infrastructure to Power OpenAI’s AI Workloads Under $38 Billion Agreement 2:42

10d ago2:42

2:42

In today’s Cloud Wars Minute, I delve into OpenAI’s $38 billion partnership with AWS, giving Amazon a major role in powering and scaling OpenAI’s AI workloads. Highlights 0:03 — OpenAI and AWS have announced a multi‑year strategic partnership valued at $38 billion for AWS. This deal will enable AWS to provide the infrastructure necessary to support…

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TAKEAWAYS - Fall 2025 Data & Analytics trends with Sanjeev Mohan 4:59

10d ago4:59

4:59

Tim and Juan chat with the honest no-bs analyst Sanjeev Mohan to discuss the latest trends in the data & analytics space. We go over the vendor unification, the focus on semantics and metadata, what trends have survived and much more. If you like this short takeaway episode, you should listen to the full episode. See omnystudio.com/listener for pri…

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Google Cloud Racking Up $1 Billion Deals Powered by A.I. 5:03

11d ago5:03

5:03

In today's Cloud Wars Minute, I dig into why Google Cloud’s momentum in AI-centric deals is reshaping the entire cloud landscape. Highlights 00:30 — A few major things became evident from Google Cloud's third-quarter results from late last month. One, if you look at the giant deals Google Cloud signed in the first three quarters of 2025, it inked m…

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'King of the Cloud' AWS Falling Farther Behind Google, Microsoft, + Oracle 6:04

12d ago6:04

6:04

In today's Cloud Wars Minute, I call out AWS’s slowdown in both innovation and momentum, as the rest of the hyperscalers redefine the future of cloud. Highlights 00:15 — Now it's been interesting here as we watch the four hyperscalers recently, Microsoft, AWS, Google Cloud, and Oracle. We hear that cliche about a rising tide lifts all boats. And I …

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Oracle’s Fusion and NetSuite Customers Gain an AI Advantage | Cloud Wars Live 12:27

15d ago12:27

12:27

In this episode of Cloud Wars Live, Bob Evans speaks with T.K. Anand, Executive Vice President at Oracle, during Oracle AI World in Las Vegas. The discussion centers on Oracle’s new AI Data Platform, a major initiative designed to help customers harness their own data to drive AI transformation. Anand outlines how Oracle’s open, unified approach to…

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Workday Launches Custom AI Model Library for Contract Intelligence 2:04

15d ago2:04

2:04

In today's Cloud Wars Minute, I explore Workday’s latest move to deepen AI’s role in enterprise operations. Highlights 00:03 — Workday has announced its new Custom AI Model Library for the Workday Contract Intelligence Agent, powered by Evisort. The library includes over 120 pre-built AI models designed to identify critical clauses, risks, line ite…

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AI Regulations Explained: EU AI Act, Colorado Law, and NIST Framework 19:02

16d ago19:02

19:02

Join host Bobby Brill as he sits down with ServiceNow's AI legal and governance experts to break down the complex world of AI regulations. Andrea LaFontain (Director of AI Legal), Ken Miller (Senior Director of Product Legal), and Navdeep Gill (Staff Senior Product Manager, Responsible AI) explain how organizations can navigate the growing landscap…

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AI Regulations Explained: EU AI Act, Colorado Law, and NIST Framework 19:02

16d ago19:02

19:02

Join host Bobby Brill as he sits down with ServiceNow's AI legal and governance experts to break down the complex world of AI regulations. Andrea LaFontain (Director of AI Legal), Ken Miller (Senior Director of Product Legal), and Navdeep Gill (Staff Senior Product Manager, Responsible AI) explain how organizations can navigate the growing landscap…

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Oracle Launches AI-Native Database 26ai to Power Enterprise AI Foundations | Cloud Wars Live 24:59

16d ago24:59

24:59

Hasan Rizvi, EVP, Database Engineering, Oracle, talks to Bob Evans in this latest episode of Cloud Wars Live. They explore the launch of Oracle AI Database 26ai, the Autonomous AI Lakehouse, and breakthroughs in multi-cloud deployment. Rizvi also discusses vector search, agentic AI, and how Oracle is simplifying complex architectures for the AI era…

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Palantir Q3 Blowout: Extraordinary Numbers and CEO Perspectives 5:31

16d ago5:31

5:31

In today's Cloud Wars Minute, I spotlight Palantir’s stunning 63% revenue surge and its defiant, rule-breaking vision for the AI Era. Highlights 00:30 — Palantir, earlier this week, reported its Q3 numbers, and they were absolutely extraordinary. I thought the only thing that matched the blowout numbers that Palantir had was the perspective and phi…

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Mahesh Thiagarajan on Oracle Cloud Strategy and Innovation | Cloud Wars Live 17:09

17d ago17:09

17:09

In today's Cloud Wars Live, Mahesh Thiagarajan, EVP, Oracle Cloud Infrastructure, speaks with Bob Evans about Oracle’s bold strategy to lead in the AI infrastructure race. He details how Oracle is scaling zeta-level compute, launching a 1.5 gigawatt GPU campus, and engineering full-stack solutions that combine bare-metal hardware, custom networking…

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Driving Transformation and Innovation at Ricoh Europe: Navigating Change, AI, and the Future of Work 28:41

17d ago28:41

28:41

In this episode of the ServiceNow UK&I Executive Circle Podcast, host Kat Finch speaks with Nick Pearson, CIO of Ricoh Europe, about how the company has successfully evolved from a traditional manufacturer to a technology-driven services business. Nick discusses the complex macro trends impacting European organisations, from shifting business model…

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Windows Copilot Now Responds to Text Prompts in Vision Feature Update 2:02

17d ago2:02

2:02

In today's Cloud Wars Minute, I take a look at Microsoft’s newest Copilot feature that lets users type to Vision instead of relying solely on voice. Highlights 00:10 — Microsoft has rolled out a new update for the Microsoft Copilot app on Windows for Windows Insiders. This update allows users to interact with Copilot Vision using text inputs, and C…

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A Career Conversation with Dharti Shah 42:26

17d ago42:26

42:26

In this Community Week special, host Lauren McManamon is joined by fellow advocate Kristy Merriam and guest Dharti Shah, a Certified Technical Architect, to discuss the intersection of career, community, and parenting. From Dharti’s journey through the CTA program to the shared experiences she and Kristy have as mothers of children on the autism sp…

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CIOs, It’s Time for a Tech Debt Intervention (Caleb Hammer Style) 19:40

17d ago19:40

19:40

If Caleb Hammer hosted a show for CIOs, this would be the episode. 💥 Kat and Pete sit down to deliver the roast every IT leader needs - unpacking how technical debt quietly drains innovation, creates risk exposure, and costs you 27% interest on every “quick fix”. In this episode: 🚨 Why tech debt isn’t an IT issue - it’s an organizational problem 💸 …

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Season 10 Premiere: Juan and Tim revisit 5+ years of Data 1:01:37

17d ago1:01:37

1:01:37

After 5 years of doing the podcast, time to revisit the past. Juan and Tim look at where this all started, how we are making progress in data, and where is history repeating itself. Listen for some #HonestNoBS takes about the data world! See omnystudio.com/listener for privacy information.By ServiceNow Community Podcasts

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Oracle, Google Cloud, Roar Past Microsoft, AWS in RPO/Backlog Growth 5:28

18d ago5:28

5:28

In today's Cloud Wars Minute, I take a look at how Oracle and Google Cloud are surging past Microsoft and AWS in RPO and backlog growth Highlights 00:13 — There’s no question that 10, 12, 15 years ago, it was AWS and Microsoft that set the rules for cloud infrastructure. Google Cloud and Oracle, both of them, while much smaller in revenue than AWS …

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Oracle's Juan Loaiza Discusses Trust Privacy, Security in the Age of AI | Cloud Wars Live 18:56

19d ago18:56

18:56

Juan Loaiza is the EVP of Database Technologies at Oracle. In today's special episode of Cloud Wars Live, Loaiza joins Bob Evans to discuss how AI is transforming the way businesses interact with data. He spotlights Oracle’s new AI-native database, the importance of trust and security in enterprise AI, and why business users now play a bigger role …

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Google Cloud Q3 Blowout: Winning New Biz $ $ Over Microsoft 5:16

19d ago5:16

5:16

In today's Cloud Wars Minute, I look at the shift in enterprise preference from Microsoft to Google Cloud. Highlights 00:15 — The three original hyperscalers all released numbers for Q3 last year. Each should be proud, but Google Cloud stood out in a significant way. Its Q3 revenue is up 34% to $15.2 billion. Its Q2 growth had been 32%, so, acceler…

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Microsoft Empowers Business Users with Copilot Agents for App Creation and Workflow Automation 2:45

22d ago2:45

2:45

In today's Cloud Wars Minute, I unpack how Microsoft is empowering business users with new Copilot agents that simplify app creation and workflow automation — no coding needed. Highlights 00:11 — Microsoft has launched a series of new agents for Microsoft 365 Copilot customers in the Frontier Program: App Builder and Workflows, designed to accelera…

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SAP Vs. Oracle: Key Is Agents + AI + Data, Not Infrastructure! 5:44

23d ago5:44

5:44

In today's Cloud Wars Minute, I compared the diverging strategies of SAP and Oracle as the AI revolution reshapes enterprise tech. Highlights 00:22 — SAP versus Oracle. It was interesting on SAP's recent Q3 earnings call: the financial analysts seemed to be really preoccupied with this notion — was SAP going to get into the hyperscale business? Or …

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What the Best AI Strategies Have in Common | Tinder on Customers 23:51

24d ago23:51

23:51

Bonnie Tinder is the founder and CEO of Raven Intelligence, an independent B2B peer review site that amplifies the voice of the customer. She focuses on software customers, consulting partners, and software vendors and helps identify the best partners for their needs. In this episode, she shares powerful insights from leading organizations on how A…

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Microsoft Launches Mico: Human-Centered AI Visual for Copilot Voice Mode 1:56

24d ago1:56

1:56

In today's Cloud Wars Minute, I unpack Microsoft AI’s push for empathetic AI with new features designed to make Copilot more relatable and engaging. Highlights 00:18 — Microsoft has launched the Mico 1 character — a visual presence that appears and interacts with users when they tap into Copilot's voice mode. Now, this cloud-like entity is optional…

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ServiceNow "AI Experience": President Amit Zavery on Strategy, Customers, Pricing 5:20

25d ago5:20

5:20

In today's Cloud Wars Minute, I dive into how ServiceNow is redefining enterprise automation with its new AI Experience platform. Highlights 00:15 — ServiceNow has for a long time been intriguing in the way that it does not necessarily map to or compete directly against lots of the other major Cloud Wars Top 10 companies. ServiceNow has gone a diff…

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Inside ServiceNow’s Plan to Deliver AI Value Across All Industries I Cloud Wars Live 19:03

25d ago19:03

19:03

Amit Zavery, President, Chief Product Officer, and Chief Operating Officer at ServiceNow, sits down to talk with Bob Evans in this special episode of Cloud Wars Live. They dive deep into how ServiceNow’s AI Experience is transforming enterprise workflows through automation, governance, and personalization. Zavery outlines a bold vision for deliveri…

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Healthcare Referral Management and the Power of AI with ServiceNow and KeenStack 23:27

26d ago23:27

23:27

In this episode, we dive deep into the world of medical referral management with insights from Drew Koerner, Healthcare CTO at ServiceNow, and Elevsis Delgadio, SVP Customer Success at KeenStack. We explore how these two industry leaders are partnering to address the challenges of referral leakage, improve hospital revenue, and enhance patient care…

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Healthcare Referral Management and the Power of AI with ServiceNow and KeenStack 23:27

26d ago23:27

23:27

In this episode, we dive deep into the world of medical referral management with insights from Drew Koerner, Healthcare CTO at ServiceNow, and Elevsis Delgadio, SVP Customer Success at KeenStack. We explore how these two industry leaders are partnering to address the challenges of referral leakage, improve hospital revenue, and enhance patient care…

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SAP Still Hottest Apps Vendor on 22.8% Cloud-Rev. Growth in Q3 4:42

26d ago4:42

4:42

In today's Cloud Wars Minute, I show how SAP’s seamless data strategy is driving real business value in the age of AI. Highlights 00:14 — SAP reported a very nice third quarter last week. Some highlights from SAP Q3, and then I'll do the comparisons with its competitors. So, the cloud revenue overall is up 22% to $6.14 billion. Ad their current clo…

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Salesforce Disrupts ITSM With Conversational Agentforce Platform 2:25

29d ago2:25

2:25

In today's Cloud Wars Minute, I unpack how Salesforce is reinventing IT support with its new Agentforce platform. Highlights 00:11 — Salesforce has launched Agentforce IT Service. This product suite is described by the company as an agent-first, conversational-first IT support solution. Unlike lengthy back-and-forth interactions with service desk s…

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RaptorDB in Full Flight with Luis Carril and Thomas Richter 51:54

30d ago51:54

51:54

This episode's co-host, Laszlo Balla, and Lauren McManamon sat down with Thomas Richter and Luis Caroll to unpack RaptorDB: the new database technology powering ServiceNow’s future. They shared the story from startup roots to acquisition, and explained how Raptor DB delivers faster performance, real-time analytics, and AI-ready scale, all while sta…

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Meet the Web Agents with Jingfei Chen 35:16

30d ago35:16

35:16

On September 30th, ServiceNow's AI Experience launched, and with it came one of the most transformative new features: Web Agents! On this week's episode of Break Point, Lauren McManamon was joined by returning guest, Jingfei Chen, to unveil how Web Agents automate tasks by navigating browser UIs like a human. Learn how this catch-all agent works, w…

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From Service to Strategy: How Kerry Group is transforming employee experience with AI and GBS. 24:19

30d ago24:19

24:19

In this episode of the ServiceNow Executive Circle Podcast, Jacqueline McGirr, VP of Global Change & Employee Experience at Kerry Group, shares her journey and insights on transforming HR service delivery through technology, automation, and AI. Drawing from over two decades at Kerry, Jackie discusses the evolution of their Global Business Services …

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AWS Outage Puts It Farther Behind Microsoft, Google Cloud, Oracle 6:00

30d ago6:00

6:00

In today's Cloud Wars Minute, I discuss the recent AWS outage, identifying five reasons that this outage will significantly impact the company's reputation. Highlights 00:30 — AWS experienced a big outage this week, impacting multiple companies and services at a time when AWS, relative to its hyperscaler competitors, is in a decline. I think there …