Best ServiceNow Community Podcasts (2025)

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Resolto Configon: CAD-Driven CPQ for SMBs and Enterprises 34:00

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2h ago34:00

34:00

In this episode of the CPQ Podcast, host Frank Sohn sits down with Matthias Radner of Resolto, a Festo company, to discuss his journey from face-to-face mattress sales to enterprise CPQ software. Matthias shares how early lessons in customer interaction shaped his approach to selling Configure, Price, Quote solutions, and why patience is key in lon…

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Microsoft Brings Animated AI Copilot to Samsung TVs and Monitors 1:59

2d ago1:59

1:59

In today's Cloud Wars Minute, I look at Microsoft’s decision to bring Copilot into the living room through Samsung TVs and monitors. Highlights 00:02 — Copilot will be launched on select Samsung TVs and monitors. David Washington, Partner and General Manager of Microsoft AI, stated, “Copilot on Samsung TVs and monitors brings AI out of your pocket …

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Workday Jumps Into ERP Powered by Agents + AI 5:30

3d ago5:30

5:30

In today's Cloud Wars Minute, I look at Workday’s bold pivot into the ERP market — after 20 years of steering clear. Highlights 00:14 — Workday has been having a lively week here in San Francisco at its big Rising event. But I think the biggest news here is that Workday says that after 20 years of saying, "Hey, we don't do ERP," now Workday’s going…

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CR108: Season 5 Trailer, The future just dropped 4:53

3d ago4:53

4:53

Dave, Esmee, and Rob are strapping in for another season of bold, brain-bending conversations—and they’re bringing the flux capacitor with them from Back to the Future. Season 5 beams in global leaders and innovators who challenge how we think about technology, business, and humanity. From AI disruption to digital sovereignty, from leadership to cu…

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Youth Hacks, CVE Upgrades & AI ATOs 56:21

3h ago56:21

56:21

In this episode, Ryan Williams Sr. and Shannon Tynes discuss various cybersecurity topics, including the alarming trend of children hacking their schools, the need for better cybersecurity education, and the modernization of the CVE program. They also explore the role of AI in streamlining cybersecurity processes and the importance of maintaining h…

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Gary Miller on Aligning Customer and Partner Success in the AI Era | Cloud Wars Live 18:53

4d ago18:53

18:53

Gary Miller, Executive Vice President and Customer Success Officer, Oracle, talks to Bob Evans about how Oracle is helping customers navigate their AI journeys — whether they're just starting out or scaling enterprise-wide adoption. He shares how Oracle is embedding AI across its entire technology stack, aligning partner and customer success strate…

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Revolut Taps Google Cloud’s AI to Scale Fintech Services Worldwide 1:58

4d ago1:58

1:58

In today's Cloud Wars Minute, I’m sharing why Revolut’s decision to scale with Google Cloud shows the power of AI-first infrastructure in fintech. Highlights 00:03 — While I'm almost 100% certain that everyone is very familiar with Google Cloud, perhaps fewer are aware of Revolut. This fintech company, started in the UK in 2015, now serves 60 milli…

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New Accessibility Tools and Updates with Dr. Alaina Beaver 22:52

4h ago22:52

22:52

Dr. Alaina Beaver, ServiceNow's Global Head of Accessibility, is our guest on the podcast to discuss the latest developments in accessibility. Dr. Beaver explains that the world of accessibility is constantly evolving, and it's not a one-time task, but rather an ongoing process. She highlights that ServiceNow has made significant progress in access…

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New Accessibility Tools and Updates with Dr. Alaina Beaver 22:52

1h ago22:52

22:52

Dr. Alaina Beaver, ServiceNow's Global Head of Accessibility, is our guest on the podcast to discuss the latest developments in accessibility. Dr. Beaver explains that the world of accessibility is constantly evolving, and it's not a one-time task, but rather an ongoing process. She highlights that ServiceNow has made significant progress in access…

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Google Cloud Hottest, Oracle and Microsoft Also Rock 4:33

5d ago4:33

4:33

Highlights 00:12 — Now on the Cloud Wars Top 10 growth chart, this is one of the great representations of this greatest growth market the world has ever known, and for about the sixth or seventh straight quarter, Google Cloud emerges as the world’s hottest major cloud vendor, 32% growth, but Oracle and Microsoft were also rocking recently, and it o…

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Hyperscaler Pipeline $1.1 Trillion; #1 Oracle $455B, #2 Microsoft $368B 5:07

6d ago5:07

5:07

In today's Cloud Wars Minute, I unpack how Oracle’s $455B RPO surge signals a massive shift in cloud leadership. Highlights 00:15 — We see across the Cloud Wars Top 10 an incredible sense of demand from businesses across the world — to help those businesses create their futures. And in fact, we've now got, just among the four hyperscalers, a pipeli…

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Agentic AI Evolves: Microsoft Introduces Copilot Studio for All Users 2:33

9d ago2:33

2:33

In today's Cloud Wars Minute, I break down how Microsoft is redefining the agentic AI landscape with Copilot Studio Lite and Full Experience, offering tailored tools for both low-code creators and enterprise-grade developers. Highlights 00:03 — Microsoft has announced the launch of Copilot Studio Lite and Copilot Studio Full Experience, two version…

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Larry Ellison Maps Out Oracle's Trillion Dollar AI Plans 4:35

10d ago4:35

4:35

In today's Cloud Wars Minute, I break down how Oracle’s $455 billion RPO surge is being driven by Larry Ellison’s bold vision to lead not just in AI training — but in the even larger market of AI inferencing. Highlights 00:46 — First, Ellison talked about AI training. Then, he discussed AI inferencing, which will be much, much bigger than AI traini…

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Shooting for Rising Star with Hardit Singh 43:37

1d ago43:37

43:37

Welcome to Break Point: the ServiceNow Developer Podcast! Join host, Lauren McManamon, and guest, Hardit Singh, as they dive into ServiceNow’s Rising Star program - how it supports new contributors, builds community, and opens doors to future MVP recognition. Hardit shares his journey from early content creation to becoming a Rising Star, along wit…

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Oracle Q1 Stunner: RPO Explodes By 359% to $455 Billion; World's Hottest Hyperscaler!!! 6:03

11d ago6:03

6:03

In today's Cloud Wars Minute, I discuss Oracle's amazing Q1 results. Highlights 00:17 — Oracle yesterday released its fiscal Q1 results for the quarter ended August 31. And while its revenue figures for those three months were nice, the killer here was its RPO: remaining performance obligation. Oracle reported remaining performance obligation up 35…

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Innovation vs Transformation: What’s the Difference? 16:34

12d ago16:34

16:34

What’s the real difference between innovation and transformation—and why do so many leaders get it wrong? 🤔 In this episode, Kat and Pete break it down with simple analogies (including The Wizard of Oz 👠), real-world examples like Kodak, Netflix, and Uber, and a few laughs about gym memberships and ruby slippers along the way. Key insights you’ll l…

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“Grokking,” Sitecore RCE, & Agentic AI Risk 58:06

3h ago58:06

58:06

In this episode, the hosts discuss the latest cybersecurity news, focusing on the malicious use of AI in social media, critical vulnerabilities that require immediate attention, and the implications of agentic AI on security. They reflect on personal experiences with technology and media, emphasizing the balance between convenience and security in …

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Benioff Gets Biblical on Death of SaaS, Separate Wheat/Chaff 5:46

12d ago5:46

5:46

In today's Cloud Wars Minute, I dive into the growing debate between SaaS and agentic AI, sparked by Satya Nadella’s December 2024 remarks suggesting that AI agents could spell the end of SaaS.Highlights 00:32 — We've all been hearing a lot about SaaS dying — the demise of SaaS — triggered by AI, an opinion expressed in December of 2024 by Microsof…

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Salesforce vs. ServiceNow: Agentic AI Triggers New Competition 5:34

13d ago5:34

5:34

In today's Cloud Wars Minute, ServiceNow’s push into CRM meets Salesforce’s expansion into ITSM (IT Service Management), powered by agentic AI. Highlights 00:14 — While I'm focusing here on Salesforce and ServiceNow, and some changes each is making to get into markets dominated by the other, the larger point here is about how agentic AI is triggeri…

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Microsoft’s Mustafa Suleyman Warns Against the Illusion of Conscious AI: “Build AI for People, Not to Be a Person” 2:30

16d ago2:30

2:30

Highlights 00:03 — Microsoft AI CEO Mustafa Suleyman has published a blog post that criticizes the notion of seemingly conscious AI. He argues that the pursuit of this idea, particularly regarding AI model welfare, is misguided. 00:19 — Suleyman explains that these concepts are already causing mental health issues among users. He is growing: “more …

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Leakage, TTPs, and Backdoors — Oh My! 56:38

7d ago56:38

56:38

In this episode, Ryan Williams Sr. and Shannon Tynes discuss the latest cybersecurity news, including a ransomware attack in Nevada and the federal response to improve cybersecurity funding. They dive into the implications of AI in cybersecurity, the Salt Typhoon hack as a national defense crisis, and personal reflections on gaming, particularly th…

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Google Achieves 33x Energy Cut for Gemini Apps 5:24

17d ago5:24

5:24

Welcome to the Cloud Wars Minute — your daily cloud news and commentary show. Each episode provides insights and perspectives around the “reimagination machine” that is the cloud. In today’s Cloud Wars Minute, I spotlight Google’s stunning 33x reduction in AI power consumption, what it means for the future of sustainable tech, and how bold innovati…

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Lessons from 1,000+ Reviews on Software Implementation Success 28:48

18d ago28:48

28:48

Bonnie Tinder is the founder and CEO of Raven Intelligence, an independent B2B peer review site that amplifies the voice of the customer. She focuses on software customers, consulting partners, and software vendors and helps identify the best partners for their needs. In this episode, Bonnie shares seven hard-earned lessons from over 1,000 customer…

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ServiceNow Partners with SENAI-SP to Launch AI Skills Training Program in Brazil 2:15

18d ago2:15

2:15

00:03 — ServiceNow has announced that it's joining forces with SENAI-SP to launch a major AI training and certification program in Brazil as part of ServiceNow University. The new program aims to train hundreds of users by 2025 contributing to the University's overall global goal of upskilling three million people by 2027. 00:30 — This new program …

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The Power of Customer Feedback | AI Control Tower & ServiceNow University 23:59

16d ago23:59

23:59

Exploring UXR at ServiceNow: Enhancing AI Control and ServiceNow University In this episode, we delve into the realm of User Experience Research (UXR) at ServiceNow with guests Jesse Livingston, Eric Liu, and Tori Morrison. Eric Liu discusses the advancements and challenges in AI governance and the development of AI Control Tower to help companies …

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The Power of Customer Feedback | AI Control Tower & ServiceNow University 23:59

19d ago23:59

23:59

Exploring UXR at ServiceNow: Enhancing AI Control and ServiceNow University In this episode, we delve into the realm of User Experience Research (UXR) at ServiceNow with guests Jesse Livingston, Eric Liu, and Tori Morrison. Eric Liu discusses the advancements and challenges in AI governance and the development of AI Control Tower to help companies …

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Snowflake Grows 32% on Analytics and AI but Competition Intensifies 4:30

19d ago4:30

4:30

In today's Cloud Wars Minute, I dive into Snowflake’s record-breaking Q2 performance and explore how CEO Sridhar Ramaswamy is positioning the company for long-term AI-driven success. Highlights 00:14 — Snowflake has been a remarkable story of growth and achievement—category creation here around the AI Data Cloud—and it reported last week a very str…

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Meta and Google Cloud Sign Six-Year, $10 Billion Partnership 1:55

23d ago1:55

1:55

In today's Cloud Wars Minute, I explore how explosive AI demand is driving massive infrastructure deals like the one between Google Cloud and Meta. Highlights 0:03 — Google Cloud has entered into a six-year agreement with Meta that's reportedly worth over $10 billion. The deal encompasses a variety of services, including use of Google Cloud servers…

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Palantir Goes to the Moon! $1B, + 48% 4:36

24d ago4:36

4:36

In today's Cloud Wars Minute, I, along with a special partner, dive into Palantir’s explosive Q2 performance, celebrate their first billion-dollar quarter, and explain why this 21-year-old disruptor is poised to shake up the cloud industry. Highlights 00:13 — I’ve got a high-growth specialist here, Rory, my granddaughter and good buddy. We're going…

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Lauren's Crash Course on Content Creation 38:59

24d ago38:59

38:59

In this solo episode, Lauren shares a practical crash course on getting started with content creation as a ServiceNow developer. From choosing your audience and generating ideas to scripting, recording, editing, and promotion, she breaks down simple, low-cost strategies to help you create engaging, consistent content. ⏱️ Timestamps 00:00 Introducti…

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Oracle to Power Texas Data Center with Gas Generators Amid AI Surge 2:11

25d ago2:11

2:11

In today's Cloud Wars Minute, I dive into Oracle's bold $1 billion-a-year move to power a massive AI-focused data center in West Texas using gas generators. Highlights 00:18 — Oracle is set to spend over a billion dollars a year to power a new mega data center in West Texas, using gas generators instead of waiting to be connected to the local utili…

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Workday Strong Q2 Spurred by AI: 10 Factors 5:08

26d ago5:08

5:08

In today's Cloud Wars Minute, I break down Workday’s strong Q2 results, highlighting how AI solutions, mid-market growth, government expansion, partner-driven value, and global initiatives are fueling momentum. Highlights 00:14 — Workday recently posted a very nice fiscal Q2, ended July 31. I pulled out growth factors from the earnings call. Just a…

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The Unsung Heroes of Digital Transformation | Why “Becky in Finance” is the Real Change Agent 17:07

27d ago17:07

17:07

When we think about digital transformation, most people picture engineers, coders, or the CIO. But the real heroes often sit outside of IT - people like Becky in Finance, HR leaders, procurement teams, and legal advisors. In this episode, Kat and Pete dive into why transformation only sticks when organisations empower these unsung heroes. From empl…

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Gamers, Governance, and Guides 54:57

27d ago54:57

54:57

In this episode, the hosts discuss the intersection of gaming and cybersecurity, focusing on the rise of cheating in video games and its implications for cybersecurity practices. They explore the economic aspects of cheating, the legal ramifications for developers, and the importance of third-party risk management. The conversation also touches on …

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SAP Bets Big on AI Hiring with SmartRecruiters Acquisition 2:15

27d ago2:15

2:15

In today’s Cloud Wars Minute, I break down SAP’s strategic acquisition of SmartRecruiters and what it means for the future of AI-powered talent acquisition within the SuccessFactors HCM suite. Highlights 00:03 — SAP has announced that it has agreed to acquire the talent acquisition software provider SmartRecruiters. SAP plans to integrate the compa…

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AI and Cloud Drive Oracle's Next-Gen Electronic Health Record System 2:28

1M ago2:28

2:28

In today’s Cloud Wars Minute, I explain how Oracle is transforming healthcare with its AI-driven, cloud-native EHR, setting a bold path toward intelligent care. Highlights 00:02 — Oracle has introduced an updated version of Oracle Health EHR, or Electronic Health Record, for ambulatory providers in the U.S., built on Oracle Cloud Infrastructure. Th…

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AWS, Microsoft, Google, Oracle Daily CapEx Spending Hits $1 Billion! 5:04

1M ago5:04

5:04

In today's Cloud Wars Minute, I look at how the four hyperscalers are now spending a billion dollars every day on CapEx to keep up with explosive AI demand. Highlights 00:19 — The four hyperscalers — AWS, Microsoft, Google, and Oracle — are now spending, as of Q2, a combined billion dollars a day on CapEx to try to keep up with explosive AI demand.…

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AWS Grants $1B in Credits to U.S. Government to Accelerate Cloud and AI Adoption 1:59

1M ago1:59

1:59

In today's Cloud Wars Minute, I break down a major move by the U.S. government and AWS. Highlights 00:02 —The U.S. government is being given access to $1 billion in AWS credits for use until the close of 2028 to help bolster federal cloud adoption and IT modernization efforts. 00:38 — We're seeing companies in the Cloud Wars Top 10 and beyond offer…

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Governing AI at Scale – Welcome to AI Control Tower 24:15

1M ago24:15

24:15

Governing AI – Welcome to AI Control Tower Episode Overview Governance accelerates AI success. Control enables innovation. In this premiere episode, we explore how ServiceNow governs AI at scale through AI Control Tower, a groundbreaking solution that transforms how enterprises manage their artificial intelligence landscape. Host Bobby Brill brings…

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Governing AI at Scale – Welcome to AI Control Tower 24:15

1M ago24:15

24:15

Governing AI – Welcome to AI Control Tower Episode Overview Governance accelerates AI success. Control enables innovation. In this premiere episode, we explore how ServiceNow governs AI at scale through AI Control Tower, a groundbreaking solution that transforms how enterprises manage their artificial intelligence landscape. Host Bobby Brill brings…

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Oracle’s Wei Hu Talks Raft Replication, Vector Search, and Global Resilience | Cloud Wars Live 23:10

1M ago23:10

23:10

Wei Hu is the Senior Vice President, High Availability Technologies, at Oracle. In today's Cloud Wars Live, Hu sits down with Bob Evans for a wide-ranging discussion on Oracle’s globally distributed database, AI-native workloads, and how Oracle is helping businesses meet data sovereignty requirements while delivering high performance, elasticity, a…

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Oracle + Google Cloud: 'Multi-AI' Partnership, Brilliant + Transformative 4:50

1M ago4:50

4:50

In today's Cloud Wars Minute, I explored why the groundbreaking Oracle–Google Cloud partnership around Gemini AI marks a bold new era for multi-cloud collaboration. Highlights 00:14 — It's a brilliant move by Oracle and Google Cloud to form a partnership where Gemini AI is now available on the Oracle Cloud. Gemini on OCI is pretty wild. Both Oracle…

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Deepfakes, High Stakes, and OT Breaks 54:57

23d ago54:57

54:57

In this episode of the podcast, the hosts discuss various topics related to cybersecurity, including the rise of deepfake technology and its implications for fraud, recent law enforcement actions against ransomware groups, and the importance of cybersecurity guidance for operational technology. They also share personal updates and reflections on th…

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Dear Andy Jassy: Your Microsoft Numbers Are Full of Holes 6:11

1M ago6:11

6:11

In today's Cloud Wars Minute, I take a closer look at AWS’s market positioning and the narrative shared during its recent earnings call. Highlights 00:36 — I was puzzled by some of the math and the numbers that Amazon CEO Andy Jassy, speaking on behalf of AWS on the Amazon earnings call, used in trying to describe the competitive position that AWS …

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Say Goodbye to AI Hallucinations: AWS Unveils New Accuracy Tools 2:03

1M ago2:03

2:03

In today's Cloud Wars Minute, I explore AWS's bold new approach to eliminating AI hallucinations using automated reasoning and formal logic. Highlights 00:04 — AWS has announced that automated reasoning checks, a new Amazon Bedrock guardrails policy, are now generally available. In a blog post, AWS's Chief Evangelist (EMEA), Danilo Poccia said that…

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Nadella Explains: What Made Azure Soar in Microsoft Big Q4 4:50

1M ago4:50

4:50

In today's Cloud Wars Minute, I unpack the strategy behind Microsoft’s $368B in contracted cloud business and Q4 surge. Highlights 00:39— CEO Satya Nadella explained what was behind this huge growth in Microsoft's Azure revenue in Q4, which ended June 30. Overall cloud revenue for the quarter was up 27% to $46.7 billion. This is the first time it's…

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Snowflake Ventures & Capital One Back Hightouch to Advance Agentic AI in Marketing 2:14

1M ago2:14

2:14

In today’s Cloud Wars Minute, I cover Snowflake’s investment in Hightouch to advance agentic AI for personalized marketing. Highlights 00:03 — Snowflake Ventures, the investment arm of Snowflake, alongside Capital One Ventures, has announced an investment in Hightouch, a data and AI platform focused on personalized, targeted marketing. In 2024, Hig…

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Larry Ellison's $100B Deal With OpenAI: Biggest Tech Contract Ever? 5:47

1M ago5:47

5:47

In today's Cloud Wars Minute, I take a closer look at what may be the biggest B2B deal in tech history, Larry Ellison’s $100B+ agreement with OpenAI. Highlights 00:15 — We've seen some extraordinary things happen with OpenAI and the alliances it has had. For the first several years of its existence, it was tightly paired with Microsoft. That has ch…

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Fore! Mindset Shifts That’ll Change Your Game 22:34

1M ago22:34

22:34

Kat and Pete take to the Melbourne office golf course to discuss four game-changing shifts in how organisations are thinking about the role of technology - because nothing says “serious business” like holding a putter while talking about AI. In between questionable golf swings and champagne references, they share real stories from the field, ideas …

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Oracle’s Kris Rice Talks AI, MCP Integration, and the Future of Cloud | Cloud Wars Live 16:16

1M ago16:16

16:16

In today's special edition of Cloud Wars Live, Bob Evans talks with Kris Rice, Senior Vice President, Software Development, Oracle Database, about the rapid rise of AI, the strategic impact of the new MCP Server, Oracle’s unique approach to integrating LLMs with private data, and what to expect at this year’s CloudWorld. Rice shares how Oracle is m…