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Meet the Web Agents with Jingfei Chen

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Manage episode 515212391 series 3232169
Content provided by ServiceNow Community and ServiceNow Community Podcasts. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by ServiceNow Community and ServiceNow Community Podcasts or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

On September 30th, ServiceNow's AI Experience launched, and with it came one of the most transformative new features: Web Agents! On this week's episode of Break Point, Lauren McManamon was joined by returning guest, Jingfei Chen, to unveil how Web Agents automate tasks by navigating browser UIs like a human. Learn how this catch-all agent works, where it fits alongside APIs and RPA, and why it’s set to change how developers approach automation.

⏱️ Timestamps

  • 00:00 Introduction
  • 02:37 What ARE ServiceNow Web Agents?
  • 07:09 So, Web Agents Are Not ONLY Accessible Through Chat?
  • 09:41 How Are Web Agents Similar/Different From RPA?
  • 12:25 What Are Some Cornerstone Use Cases for Web Agents?
  • 17:19 What Are the V1 Capabilities / Limitations of Web Agents?
  • 18:47 What Are Web Agent Best Practices? 22:18 Where Can People Try Out Web Agents?
  • 23:55 What’s On the Roadmap for Web Agents? *SAFE HARBOR*
  • 27:01 How Have Priorities Changed to Meet Market Expectations?
  • 29:50 What Are Initial Customer Thoughts on Web Agents?
  • 31:11 Where Can People Provide Feedback on Web Agents?
  • 32:02 Call to Action
  • 33:57 Conclusion

🔗 Links

See omnystudio.com/listener for privacy information.

  continue reading

108 episodes

Artwork
iconShare
 
Manage episode 515212391 series 3232169
Content provided by ServiceNow Community and ServiceNow Community Podcasts. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by ServiceNow Community and ServiceNow Community Podcasts or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

On September 30th, ServiceNow's AI Experience launched, and with it came one of the most transformative new features: Web Agents! On this week's episode of Break Point, Lauren McManamon was joined by returning guest, Jingfei Chen, to unveil how Web Agents automate tasks by navigating browser UIs like a human. Learn how this catch-all agent works, where it fits alongside APIs and RPA, and why it’s set to change how developers approach automation.

⏱️ Timestamps

  • 00:00 Introduction
  • 02:37 What ARE ServiceNow Web Agents?
  • 07:09 So, Web Agents Are Not ONLY Accessible Through Chat?
  • 09:41 How Are Web Agents Similar/Different From RPA?
  • 12:25 What Are Some Cornerstone Use Cases for Web Agents?
  • 17:19 What Are the V1 Capabilities / Limitations of Web Agents?
  • 18:47 What Are Web Agent Best Practices? 22:18 Where Can People Try Out Web Agents?
  • 23:55 What’s On the Roadmap for Web Agents? *SAFE HARBOR*
  • 27:01 How Have Priorities Changed to Meet Market Expectations?
  • 29:50 What Are Initial Customer Thoughts on Web Agents?
  • 31:11 Where Can People Provide Feedback on Web Agents?
  • 32:02 Call to Action
  • 33:57 Conclusion

🔗 Links

See omnystudio.com/listener for privacy information.

  continue reading

108 episodes

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