As CS leaders, we’re often held accountable for retention and expansion. But those outcomes depend on more than our team.

They rely on:

- Sales, and how well they set expectations.

- Product, and whether it listens and delivers value.

- Support, and how it handles customer friction.

- Implementation, and how quickly they deliver time-to-value.

- Billing and Compliance, and how they influence trust at critical moments

Customer success leaders must break down silos between departments to enhance growth effectively. Alignment doesn’t happen organically. It happens intentionally — and CS leaders have to drive it.

Why? We’re the connective tissue of the customer journey. And that journey crosses way more

than just Sales and Product.

In this episode I share how to align with 6 cross-functional teams that impact retention and growth.