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Mastering Expansion: Four Indicators Every Customer Success Leader Must Know
Manage episode 508229785 series 3675608
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As CS leaders, we all want growth — but let’s be honest…
By the time we talk about expansion, it’s often too late. The customer has gone cold. The opportunity has slipped.
And someone asks: “Why didn’t we see this coming?”
In this final episode of Season 1, I share:
✅ The 4 early signals of expansion readiness
✅ How to proactively surface upsell/cross-sell needs
✅ Why QBRs, champions, and usage surges matter
✅ Practical tactics for SMBs and Enterprise alike
This one is for the CS leaders who want to drive growth without sounding like Sales - and help their teams spot opportunities before someone else does.
6 episodes
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