SUMMARY:

In this episode, Aaron and Terryn dive deep into a critical question that growing businesses often face: when is it time to move from agency or fractional support to hiring full-time team members? They explore the real costs—both financial and operational—of sticking with part-time help too long, the role of SOPs in smooth transitions, and how to approach hiring decisions with strategic clarity. Whether you’re overwhelmed with part-time hires, approaching a growth phase, or managing team bandwidth issues, this conversation delivers clear, actionable insight. With plenty of practical wisdom from working inside dozens of client operations, this is your guide to scaling with intention.

Minute by Minute:

00:00 – Introduction 03:00 – The Big Question: When Do I Need Full-Time Help? 05:00 – Why Agencies Are Easy but Not Always Ideal 07:00 – SOPs: Your Secret Weapon for Smooth Transitions 09:00 – Start Small: VA or Part-Time Options First 11:00 – Look Inside First: Promoting Internally 13:00 – Offboarding with Strategy, Not Emotion 15:30 – Timing Is Everything: Don’t Make Big Moves Mid-Launch 17:00 – Let the Metrics Guide You 18:40 – Hiring Operators: The Nuance of Timing and Trust 21:00 – Expectations + Communication = Success