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Welcome to this episode of Selling on Giants. Today, we're diving into a critical issue faced by many Amazon vendors – preventing shortages and chargebacks. Our guest is Christopher Khoo, Director of KhooCommerce, an Amazon Vendor Software solution designed to help businesses streamline operations and reduce costly errors when handling purchase orders. With over $1 billion in orders managed, Chris has built a platform that empowers businesses to operate more efficiently, save time, and prevent thousands of dollars in chargebacks each month. In this episode, we'll explore the root causes of shortages and chargebacks and, more importantly, how to prevent them. If you're an Amazon vendor looking to reduce costs and improve efficiency, you won’t want to miss this expert insight from one of the leading authorities in the Vendor Central space.

Key Takeaways:

In this episode, we tackle one of the most pressing challenges for Amazon vendors: shortages and chargebacks. Chris Khoo shares valuable insights on how to prevent these costly issues, streamline operations, and reduce errors. Here are a few key takeaways from our conversation:

1. Understanding Shortages and Chargebacks: Chris breaks down the root causes of these issues, explaining what they are and how they directly affect your business's profitability.
2. The Importance of Prevention: Rather than focusing on reclaiming funds, Chris emphasizes the importance of addressing the root causes early to prevent shortages and chargebacks from occurring in the first place.
3. Self-Audits and Tracking Metrics: Learn how to conduct a self-audit, where to check for these issues in Vendor Central, and the key metrics vendors should be monitoring to stay ahead.
4. Staying Compliant with Amazon’s Updates: Chris also shares insights on how recent changes in Amazon’s pallet and labeling requirements impact vendors and what actions are necessary to avoid penalties.

Let’s jump into the full interview with Chris Khoo and explore how you can apply these strategies to your own Vendor Central operations.