Complaint = Audit: Building A Bulletproof Response Process RTO Superhero 🎙️ Empowering RTOs To Thrive! podcast

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Complaint = Audit: Building a Bulletproof Response Process

18d ago 9:03

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In this crucial episode, Angela Connell-Richards sheds light on one of the fastest-growing audit triggers under the 2025 Standards: complaints. Even one unresolved student complaint can lead to a full ASQA investigation—so how you respond matters more than ever.

Key points discussed:
✅ How ASQA uses complaints to trigger audits
✅ What makes a compliant, defensible response process
✅ How to train your team to handle feedback and escalation
✅ What documentation you must retain to protect your RTO

Angela provides a framework to turn complaints into opportunities for improvement—and a shield against unexpected audits.

Listen now and download Angela’s free Complaint Response Template to strengthen your process today.

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Join host Angela Connell-Richards as she opens each episode with a burst of insight and inspiration. Discover why compliance is your launchpad to success, not a limitation.

Wrap up with gratitude and guidance. Subscribe, leave a review, and join our community as we continue supporting your compliance journey in vocational education.

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Thank you for tuning in to the RTO Superhero Podcast!

We’re excited to have you join us as we focus on the Revised Standards for RTOs in 2025. Together, we’ll explore key changes, compliance strategies, and actionable insights to help your RTO thrive under the new standards.
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Chapters

1. Why Complaints Trigger Audits (00:00:00)

2. Building a Compliant Response Process (00:03:07)

3. Training Your Team Effectively (00:04:25)

4. Essential Documentation Requirements (00:06:01)

5. Common Compliance Mistakes (00:07:01)

6. Free Resources and Next Steps (00:08:19)

97 episodes