Summary:

In this episode, Steph Rubio weaves together tales of a sparkly H&M jacket, a local window tinting business, and the unsung heroes in scrubs to make it clear just how crucial your client's experience is. Discover how these seemingly unrelated stories prove that client experience can be the difference between repeat business and a total flop—without you ever knowing why. Buckle up, because we're diving into the art of being "extra" with a dash of snark and a whole lot of heart.

Takeaways:

1. Being "extra" will set you apart and make you memorable.
2. Thoughtful actions will lead to client retention and referrals which is free marketing
3. Anticipating client needs enhances user experience.
4. Small gestures can lead to brand loyalty & brand recognition. People will start to remember you for being THAT girl.
5. Effective communication is key in service industries.
6. Building relationships through kindness can have lasting effects.
7. Sharing personal stories can inspire others to be "extra."

Chapters:

1. 00:00 - Introduction: The Power of Being Extra
2. 03:15 - Story of the Jacket: Sustainability and Impact
3. 06:30 - The Window Tinting Experience: Communication Matters
4. 10:45 - Healthcare Heroes: Compassion in Action
5. 14:00 - Conclusion: How to Be Extra in Your Life

Connect with Steph: Follow Steph on Instagram @virtually_stephrubio and share your favorite snacks or stories of being "extra." Perks if it's healthy, but let's be real, all snacks are welcome!

https://www.instagram.com/virtually_stephrubio/