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Deep Dive: How to Tackle Return Fraud Without Losing Customers
Manage episode 505666306 series 3272584
This episode is brought to you by Appriss Retail
Product returns are often seen as a necessary evil — but when return fraud enters the mix, things get a lot more costly, and complicated.
In this Retail Remix Deep Dive bonus episode — brought to you by Appriss Retail — guest host Adam Blair (Editor, Retail TouchPoints) takes a closer look at how retailers can cut down on fraudulent returns without sacrificing customer experience.
Joined by Vishal Patel and Pedro Ramos of Appriss Retail, the conversation covers:
- Why the scale of returns fraud is rising—and how it’s evolving;
- The growing tension between consumer expectations and loss prevention efforts;
- How retailers can adjust return policies without alienating loyal shoppers;
- Key findings from Appriss Retail’s latest Consumer Returns in the Retail Industry report;
- Real-world success stories from retailers tackling this issue head-on.
If you’re rethinking your return policy or struggling with increasing return rates, this episode offers strategic insights backed by real data.
RELATED LINKS:
- Explore the latest ORC report from Appriss Retail
- Learn more about Appriss Retail
- Read more from Retail TouchPoints
- Catch up on all episodes of Retail Remix
-----
Reduce returns, stop abuse and fraud, and protect your bottom line. Visit ApprissRetail.com to learn more.
266 episodes
Manage episode 505666306 series 3272584
This episode is brought to you by Appriss Retail
Product returns are often seen as a necessary evil — but when return fraud enters the mix, things get a lot more costly, and complicated.
In this Retail Remix Deep Dive bonus episode — brought to you by Appriss Retail — guest host Adam Blair (Editor, Retail TouchPoints) takes a closer look at how retailers can cut down on fraudulent returns without sacrificing customer experience.
Joined by Vishal Patel and Pedro Ramos of Appriss Retail, the conversation covers:
- Why the scale of returns fraud is rising—and how it’s evolving;
- The growing tension between consumer expectations and loss prevention efforts;
- How retailers can adjust return policies without alienating loyal shoppers;
- Key findings from Appriss Retail’s latest Consumer Returns in the Retail Industry report;
- Real-world success stories from retailers tackling this issue head-on.
If you’re rethinking your return policy or struggling with increasing return rates, this episode offers strategic insights backed by real data.
RELATED LINKS:
- Explore the latest ORC report from Appriss Retail
- Learn more about Appriss Retail
- Read more from Retail TouchPoints
- Catch up on all episodes of Retail Remix
-----
Reduce returns, stop abuse and fraud, and protect your bottom line. Visit ApprissRetail.com to learn more.
266 episodes
All episodes
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