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E5: Perfecting PPX: How to map the modern customer journey with Curt Graff
Manage episode 434613668 series 3549895
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In today's episode, we're joined by Curt Graff, SVP at VGM Fulfilment.
We learn how VGM has elevated its Customer Experience proposition by leveraging parcelLab's Post-Purchase flexibility to deliver a better end-to-end experience for its customers.
We also learn how to use process mapping as a foundation for enhancing your Post-Purchase experience, and about how VGM uses parcelLab not only as a Post-Purchase experience provider but also a data platform.
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