386 - How Poor Communication Destroys Trust (Part 1) with Dr. Fern Kazlow

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8d ago 58:32

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Dr Fern Kazlow returns to the podcast, and we dive into the critical role communication plays in building trust with our patients. This is Part One of our conversation, where we focus on how poor communication can damage connections with patients, staff, colleagues, and also family and friends. We also examine the dangers of outsourcing, particularly when it comes to compromising your authenticity, and why connection-powered business is the future.

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Eight Key Takeaways from (Part One)

Poor communication directly decreases trust and weakens patient loyalty.
Human connection is more important than ever in a world leaning heavily on automation and AI.
Connection-powered business requires presence, listening, and authenticity.
Patients can easily tell when communication is outsourced or generic.
Editing and creating content yourself helps maintain authenticity and audience respect.
Loyalty comes from honest communication, not just good outcomes.
Presence in patient interactions is more valuable than perfection.
Malpractice claims often stem from poor communication rather than poor outcomes.

If you want to connect with Dr Fern Kazlow, you can visit her website, https://drkazlow.com/ or connect with her on Facebook.

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