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Why Culture Is the Real Competitive Advantage in the AI Era

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Manage episode 506703248 series 3268081
Content provided by Hubspot. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Hubspot or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Gemma Price is the founder and CEO of HubGem, a UK-based diamond HubSpot partner that has grown from a kitchen-table startup to a 20-person team serving schools and nonprofits worldwide. Her story blends bold entrepreneurship, deep commitment to culture, and a clear-eyed embrace of AI as an amplifier of human potential. In this episode, you’ll hear:

  • How Gemma turned her experience in education into a thriving HubSpot consultancy

  • Why every HubGem employee is now “AI-amplified” and what that means for scaling without losing quality

  • The PACE Model (playfulness, acceptance, curiosity, empathy) and how it shapes team culture and customer relationships

  • Practical examples of navigating client fears and resistance to AI adoption

  • Why HubGem’s people-first approach earned recognition at the British HR Awards

  • Gemma’s advice to other partners on scaling authentically while holding fast to their values

It’s a masterclass in building hybrid teams where humans and AI work together—without losing the heart of the business.

  continue reading

144 episodes

Artwork
iconShare
 
Manage episode 506703248 series 3268081
Content provided by Hubspot. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Hubspot or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Gemma Price is the founder and CEO of HubGem, a UK-based diamond HubSpot partner that has grown from a kitchen-table startup to a 20-person team serving schools and nonprofits worldwide. Her story blends bold entrepreneurship, deep commitment to culture, and a clear-eyed embrace of AI as an amplifier of human potential. In this episode, you’ll hear:

  • How Gemma turned her experience in education into a thriving HubSpot consultancy

  • Why every HubGem employee is now “AI-amplified” and what that means for scaling without losing quality

  • The PACE Model (playfulness, acceptance, curiosity, empathy) and how it shapes team culture and customer relationships

  • Practical examples of navigating client fears and resistance to AI adoption

  • Why HubGem’s people-first approach earned recognition at the British HR Awards

  • Gemma’s advice to other partners on scaling authentically while holding fast to their values

It’s a masterclass in building hybrid teams where humans and AI work together—without losing the heart of the business.

  continue reading

144 episodes

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