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Absence Insights from WFM
Manage episode 473295088 series 3647777
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Can WFM provide more usable insights into absence trends?
Yes, provided there is collaboration with HR. Using the reason codes for the absence, together with the numbers, the WFM team can drill down further into better understanding the fluctuations in the absence percentage.
Instead of planning for a flat shrinkage, with a flat absence percent, here are some ways we can be creative with the data from HR, to improve how WFM supports the business in controlling this metric.
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